Customer Reviews for Dixon's Shopping Plaza
(U-Haul Neighborhood Dealer)

108 reviews

1290 N Kings Hwy   Sumter, SC 29154

(803) 499-9507

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(803) 499-9507

1290 N Kings Hwy
Sumter, SC 29154

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

When, I got there the store person did not know what he was doing. After, I called uhaul because the guy in the store was trying to tell me that my rental was 50.00 more dollars which was untrue. Went back to the office and had to check myself out. I put in all information needed to rent the trailer because he said he didn't know what was going and was unable to figure it out so I figure it and got it done plus made the changes to show the correct price. Didn't check out till 9:28am for a 9:00am rental. Return it at 8:03am cleaned out since glass was left in it from who had it before.

Erica C. 
Rating:
5.0

Customer did not leave a comment.

Theresa R. 
Rating:
5.0

My reservation was not for this location but the Peach Orchard one arrived for pickup and there wasn't one. Rude to not receive a call or email to advise to go somewhere else. Her rating is a Zero will not recommend her whatsoever.

ROSE L. 
Rating:
5.0

I did have one problem the passenger side lights and turning signal never worked on the trailer. We realized after we loaded, I was so nervous someone would rear end me or not realize I was turning or trying to get over… I drove from Sc to. Chicago I made it but I was a nervous wreck! The uhaul was clean and that was good but the lights need to be repaired!

Lori F. 
Rating:
5.0

Nothing at this time.

CHARLENE Y. 
Rating:
5.0

Customer did not leave a comment.

Charlene Y. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Great job by the Uhaul representative. Helpful and courteous.

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Mathew M. 
Rating:
1.0

I got charged 53 dollars for not even using the truck

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Leon G. 
Rating:
4.0

They need a key return drop box, and a utility dolly. The services was great at this location.

Shakerra W. 
Rating:
5.0

Mr Dixon is the best and was very helpful.

Christina P. 
Rating:
5.0

I have never seen Uhaul trailers so clean and well prepped for pick up. The manager of this site takes pride in what he does. The trailers are lined up nicely, the chains and wiring are neatly kept on each trailer. The transaction was quick and easy. Highly recommended.

Leon G. 
Rating:
1.0

The person working was very sweet the owner or whoever is in charge of the actual rental spot at this gas station sucks would never ever ever recommend getting a truck or anything from this location.

Alana P. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

Jamel W. 
Rating:
1.0

Customer did not leave a comment.

james V. 
Rating:
1.0

My reservation was at a different location but they didn't have the truck we needed so they sent us to this location that was 40 minutes away. That person should not be handling the Uhaul business. The business was open but the person doing Uhaul left for an hour and a half for God knows what reason. His brother running the convenience store told us that he was drunk. It took him over an hour to check us out. There was no check out inspection of the trailer. The truck had low tire pressure, trash inside of it and sand all over the floor. Myself and my family have rented from Uhaul for years and have never had an issue. I am so absolutely disgusted with my experience with this man that I don't know that I'll be using Uhaul again if this is the kind of people you have representing your name. I would really appreciate some type of response from you guys. I really think this man should have Uhaul taken away from him. Also, I don't get to utilize my free month of storage (which I needed desperately) because there weren't any available locations near me. I would really appreciate a representative to call me for some type of compensation or refund. Jessica Undeewood (910)512-4186

Jessica U. 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

bill S. 
Rating:
3.0

I drove 2 hours to get to Florence where I reserved the auto transport to be told there was not one there when I arrived. The front desk told me someone should have called me, didn't happen. Very unprofessional UHAUL, I had to dive to Sumter and back to get the trailer. Who is going to reimburse my fuel for this mistake?

Matthew A. 
Rating:
5.0

They had just what I needed and were open on Labor Day. The Trailer was in great condition and the people were friendly and knowledgeable. The rental process was quick and painless. I will use this location again

JOE R. 
Rating:
5.0

Customer did not leave a comment.

Raaheem P. 
Rating:
3.0

Customer did not leave a comment.

Jeremy S. 
Rating:
3.0

Customer did not leave a comment.

Jozie H. 
Rating:
3.0

Customer did not leave a comment.

Devoria J. 
Rating:
4.0

Customer did not leave a comment.

Brian G. 
Rating:
1.0

The “office” was a mess as if it were an after thought put in the back of a liquor store (which smelled like mold). The window opening was behind a barrier of soda box deliveries that were piled up to the counter, leaving no space to work at the counter. The advisor I worked With was unwilling to properly inspect the cargo trailer per U-haul's standardized procedures as he didn't want to put stickers on every dent or marking stating it would be “too much work” for him, and then then couldn't put any stickers on because he was OUT of them (conveniently. Save yourself the headache and don't use this location!

Francesca G. 
Rating:
5.0

Customer did not leave a comment.

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Great Customer Service! Would most likely recommend to others!

ROSHELL S. 
Rating:
5.0

All was excellent.

Nancy G. 
Rating:
5.0

Customer did not leave a comment.

Sherry W. 
Rating:
2.0

Train location how to check out. I had to show him how to do it and he wouldn't listen I don't know if he even had a clue. It took a little over an hour to leave. With trailer.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

DONALD F. 
Rating:
5.0

Customer did not leave a comment.

TAWNEE S. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
1.0

Customer did not leave a comment.

CHINTAN.N.KUMAR P. 
Rating:
3.0

Customer did not leave a comment.

BRYTON H. 
Rating:
5.0

Customer did not leave a comment.

Will E. 
Rating:
3.0

My order was completely screwed up. I made the reservation with a vendor and did all communications with them. I made a change to the destination point which was not recorded. It took 2 days to correct the order after the fact. I asked for truck for one day and was charged for two days and corrected destination was 100 miles less original. I feel I was overcharged thru limited fault of my own! Will not use uhaul again.

Helen N. 
Rating:
2.0

I returned a tow dolly a couple hours later than projected and was charged for an extra day

SKYLER F. 
Rating:
1.0

I was charged the wrong amount for the truck as for the per mile amount. When questioned and proved wrong personnel still refused to change it. Also the person working had a child working the register and the charging the customers. Also they gave me a receipt detailing that I did not fuel the truck upon return. I will never return and would recommend toy friends a different company based upon this visit.

MARLON M. 
Rating:
2.0

Mr Roy was rude and disrespectfully

John D. 
Rating:
3.0

Get some help one man show in s.c.

CLIFFORD D. 
Rating:
3.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

CALVETTA P. 
Rating:
1.0

The staff was not properly trained and was inefficient. After waiting for over two hours for a receipt, was given the wrong information on the receipt. There was no one in the location for 15 minutes to receive our equipment. There was dirt all over the counter. Called an 877 number and after being on hold for 10 minutes spoke with a lady named Kimberly who then placed me on hold to call the store manager to see what he had to say, of course he said it was computer issues but being able to see the computer screen, that was a lie. When Kimberly got back on the line I asked to speak to someone to tell them about the complication, she transferred me to customer service. I then explained the happenings and she then wanted to transfer me to the area manager. I was transferred back to the same Kimberly that transferred me to her. Not once was an apology given from anyone that I spoke to for any reason. Will not be using uhaul ever again.

Crystal B. 
Rating:
3.0

First of all my initial reservation fell through because the guy there double booked. This happened at s&s muffler. I was quoted a fair rate at S&S muffler. Because of their error I was sent to 1290 N. kings hwy. Because this was not my fault they could have given me the previous offer instead of charging me $100 more. That was the worse experience I have ever had with UHaul. No one I dealt with was professional at all.

MAKEADA M. 
Rating:
3.0

Customer did not leave a comment.

Terry H. 
Rating:
3.0

The rental agents were very unknowledgeable and could use some training. It took almost 2 hours to complete our pickup and I ended up filling out most of the information on the agents computer. The truck had a few issues the biggest being the alignment. I have spoke with customer service and logged a formal complaint but overall we love UHaul and will continue to use them for any moving needs.

Kendra S. 
Rating:
2.0

Provider did not know how to use software and the computer was out of date. Spent 45 min there trying to get the truck checked out and then he couldn't tell me how much was being charged for the service.

JUSTIN S. 
Rating:
3.0

I was quoted a rate of $380 for two (2) days, I said I only need it for one (1) day. I was told that the charge would be half when I returned the truck. Far from the truth at this Kennesaw location. Gave me a number to call. Windshield could have been cleaned.

annette M. 
Rating:
2.0

Customer did not leave a comment.

lindsay L. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
3.0

Customer did not leave a comment.

Rating:
2.0

First of all, the total experience was terrible!! On top of everything, the rep is trying to charge us over $200 for a 1 day rental, when it's suppose to be only $39.99 a day!!! Unacceptable!!!!!!!! I have since called the cooperate office on this matter, and was told I will hear back no later then Tuesday!!

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Herson S. 
Rating:
3.0

I dropped off the trailer and they didn't know what to do so I gave them my paperwork and they said they will pass it on to the U-Haul guy.

FREDERICK BART L. 
Rating:
5.0

Customer did not leave a comment.

Hector A. 
Rating:
4.0

Customer did not leave a comment.

KAREN P. 
Rating:
5.0

No improvements needed

TED L. 
Rating:
4.0

Customer did not leave a comment.

jason W. 
Rating:
5.0

nothing. great people .

DAVID N. 
Rating:
4.0

Customer did not leave a comment.

ROBERT V. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
2.0

Bad experience. They were not ready for me. Took a long time to get the truck and leave.

Stuart B. 
Rating:
2.0

Representative needs to be educated on process. Was to time consuming because of lack of knowledge. Rates are rediculous for trolleys $75 but I can rent entire truck for $19.99

GERREL S. 
Rating:
5.0

Continue with the excellent service. Well pleased with the friendly and helpful services received from Dixon's Shopping Plaza.

LUE R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

kenneth T. 
Rating:
4.0

The individuals at this location were extremely helpful, one of them was even kind enough to give me clear and concise directions from where I was to the location. They got me in and out quickly and offered any help they could give.

REBECCA M. 
Rating:
4.0

Always very helpful.

margaret W. 
Rating:
2.0

Pick-up took over 1 hour. Site was unable to provide me a printed or electronic contract and said to contact U-Haul's 1-800 number. They proceeded to give me the truck. After calling U-Haul 8 hours later, I was informed the records showed the truck was never picked up and I needed to return to the site to get a new contract.

scott C. 
Rating:
4.0

N/A

PERCY L. 
Rating:
2.0

Customer did not leave a comment.

GWENDLYN T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

SUE Y. 
Rating:
5.0

Dixon's went beyond what I expected. They were very helpful and kind. They picked me up and helped load the vehicle I was towing. They were great.

MARGARITA D. 
Rating:
4.0

Customer did not leave a comment.

ANITRESS B. 
Rating:
4.0

Customer did not leave a comment.

royce E. 
Rating:
3.0

They did not have the requested trailer there, but they were able to get me a trailer that worked for my purpose. Very fast and efficient at setting it up. Also, they had the correct light adapter on hand. Very nice people.

melinda R. 
Rating:
5.0

Customer did not leave a comment.

hidenori T. 
Rating:
3.0

The license plate was expired on the 5x8 trailor we rented.

JEFFERY H. 
Rating:
3.0

Customer did not leave a comment.

ROGER P. 
Rating:
1.0

After putting in all my billing info, they made me give it again to someome over the phone. I was in the middle of this run down gas station/liquor store/meat market giving all of my personal id numbers and banking info to some un-named man on a phone! Will never use this service again!

Amanda H. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
3.0

Customer service was horrible. If I show up late for picking up my rental thats my business. The guy working there was rude and I won't go back or refer a friend.

Tyler E. 
Rating:
3.0

Customer did not leave a comment.

TERRY H. 
Rating:
3.0

Improved customer service training on Uhaul computer software program.

REGINA M. 
Rating:
3.0

Store personnel requires better computer training to handle check-in and check-out procedures.

REGINA M. 
Rating:
4.0

Everything was great!

JAMES H. 
Rating:
2.0

I waited on hold for 20 minutes to make the reservation. Very disappointing.

Randy B. 
Rating:
2.0

Have trailer hooked up to truck before customer shows up for pickup. Have blankets and dollies loaded in truck before customer arrives. When customer arrives, immediately produce paper work and get the customer out the door as quickly as possible. It took me an hour to get my truck/trailer. That's unacceptable. You work for the customer and the customer's time is the most important.

Steven S. 
No reviews have been submitted for this location.

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