Customer Reviews for Dolores General Store Inc
(U-Haul Neighborhood Dealer)

262 reviews

300 Central Ave   Dolores, CO 81323
(@ Hwy 145)

(970) 882-3112

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(970) 882-3112

300 Central Ave
Dolores, CO 81323
(@ Hwy 145)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

This location was very convenient and helpful.

William O. 
Rating:
5.0

Nothing

Mike O. 
Rating:
5.0

Customer did not leave a comment.

Lonnie M. 
Rating:
1.0

Horrible Experience!! I had to drive 2 hours to pick up my truck and auto transport! Uhaul systems down, waited another hour and a half to finalize and be able to leave. An entire day waisted!!! Had to rent a trailer to finalize my move!!!! Had to pick that up in a Delores CO and was told I had an extra day because of shortages, I was charged an additional $32.40. Penske is where I am going next move

CARRIE LANETTE T. 
Rating:
5.0

Customer did not leave a comment.

VINCENT R. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

THORNTON H. 
Rating:
5.0

Customer did not leave a comment.

BRYON L. 
Rating:
5.0

Customer did not leave a comment.

Tony A. 
Rating:
5.0

Fantastic place to do business. First class service. Thanks so much!!!!!

GLENN G. 
Rating:
5.0

Customer did not leave a comment.

TORGER E. 
Rating:
5.0

Customer did not leave a comment.

Tony A. 
Rating:
1.0

First contract was for wrong truck. Agent was rude. Redid contract and added extra insurance to it. Found out thru “Raven” ( customer service agent for Colorado ) who was also very rude that this was non refundable and no exceptions. I told her why should I pay for the agent not doing his job right. Had to return the truck 9 days early and get a refund to avoid overcharge on total rental. The found hand charged me for one day insurance and then cancelled the rest of the charge. But “No “ was Raven's solution. So needless to say it's cost me money and time and now I have to still rent a truck. With non other option available I am stuck renting from Uhaul

MICHAEL T. 
Rating:
1.0

Truck had bald rear tires. This vehicle was not suited for renting out in Colorado during the winter and the trailer (auto transport) had a flat tire. We only moved the trailer two blocks from the rental pick up location to load the car and saw the flat tire. When we returned to the rental location, the business owner would do nothing about the tire and told us to call roadside assistance. He was extremely rude, would not help at all, not even to notify Uhaul. That business owner also took our full $700 payment in cash, he charged our debit card the same amount, overdrawing our account. He refused to return either payment and just laughed at us. My wife finally convinced Uhaul to contact this horrible person and they told him to return our cash. We will never consider using Uhaul for any service, ever again!

Dan B. 
Rating:
5.0

had 3 reservations canceled by u-haul and not by Dolores there service was great.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Kristy H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

BLAINE M. 
Rating:
5.0

Very friendly!

Ellen W. 
Rating:
5.0

Customer did not leave a comment.

LONNIE M. 
Rating:
5.0

Great service. Friendly and helpful

Michael C. 
Rating:
5.0

This rental service is run by 2 genuinely nice people who care about their customers. One seldom experiences good customer service by people who care anymore.

GAIL M. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
4.0

Customer did not leave a comment.

Kade S. 
Rating:
5.0

Customer did not leave a comment.

LANCE L. 
Rating:
5.0

Customer did not leave a comment.

Whitney P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

LEO W. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

The only drawback is that Dolores is a small place, so they may not have equipment available when you want it. So try to reserve well ahead of time.

Matthew K. 
Rating:
4.0

Customer did not leave a comment.

DALE M. 
Rating:
5.0

Very friendly, knowledgeable and helpful. Will definitely return!

DONNIN C. 
Rating:
2.0

Our rental was not clean, and needed a oil change, they said the next guy would do it. I lost at least 150.00 dollars in gas from the vehicle working extra hard with bad oil. I only got 8.7 miles to the gallon and the computer in the truck was glicthing, also the truck had no power and struggled the entire drive just to maintain minimum speed. This is the worst u-haul truck I have ever drove as I usually rent from uhaul.

MARLO S. 
Rating:
5.0

Please don't auto-resolve the pickup city location based on the truck requested. For instance, I requested a reservation from Phoenix on June 3 for a pickup truck in Cortez. The uHaul website discretely moved my reservation request to Farmington to provide the truck I requested. There was no alert that my requested truck was not in Cortez so I booked the reservation. Obviously there was an oversight on my part that I did not notice the pickup location was changed by the website. Long story short is I fly to Cortez on 6/5 and did not realize my reservation was 75 miles away. Fortunately the Dolores location had a 10' van that we picked up on 6/6 and we continued our journey. The van worked almost as well as the truck. It was new and only 7500 miles on the odometer. Overall uHaul saved our trip as the Hertz location at the Cortez airport was closed due to the virus.

Jeff K. 
Rating:
5.0

Friendly fast service!

Douglas J. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
5.0

Keep up the great work!

CRAIG H. 
Rating:
5.0

I spoke to a customer service representative whose name, I think, is Coco. She was nothing short of fantastic. Friendly, knowledgeable and extraordinarily helpful.

Larry J. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Have used this vendor many times. Great service!

Susan M. 
Rating:
4.0

Not a thing

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

It would be helpful to Have a wet mop available to clean out the truck after it's use. Thank you !

SUSANNA K. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Tim O. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
4.0

The only negative was that Larry Vallegos told me he was going to help with my move . Only he never showed up. His name should be removed from the help list in my opinion. An ounce of reliability is worth a pound of brain .

Jeff S. 
Rating:
5.0

Ty for a great experience

MARK O. 
Rating:
5.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

When you have over 100 miles that you didn't use you should refund that back. Only problem I have with using I haul.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

You could have made sure that I got the right truck or when customer service was notified that I wasn't given the right truck something could have been done to correct the mistake. The way I was treated was disgusting. I reserved a 15' box truck and the guy gave me the keys for a 10 footer. I had employees from all over the country fly to Cortez CO to do work for the water company that needed to be done starting on Sunday, September 15th and UHaul didn't give a damn about what they did wrong. There was a whole week that's gone by and I still have not even been given a phone call or an email

Dean B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Have enough staff on hand to get Uhaul stuff rented plus handle your regular business customers.

Scott M. 
Rating:
4.0

Drop off was extremely easy compared to pick-up.

lisa R. 
Rating:
5.0

It seems to me that filling out paperwork has become tedious and time-consuming for your dealers. It takes longer to complete that task than it does to get hitched up and on the road. Very inefficient.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

Great staff at the location. Very helpful. Thanks.

THOMAS W. 
Rating:
3.0

Truck was dirty inside and out. Some settings on the air didn't work properly. Tow/haul on truck didn't work properly. Broken gas cap. I would suggest better cleaning and better maintenance.

tina S. 
Rating:
4.0

None

Corby R. 
Rating:
5.0

This guy was great. I have used Uhaul many times and have always been very happy.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Mike O. 
Rating:
5.0

Customer did not leave a comment.

R David S. 
Rating:
5.0

Great folks.

Joe D. 
Rating:
5.0

In and o7t in just a few minutes!

david W. 
Rating:
5.0

Customer did not leave a comment.

Ricky C. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

Customer did not leave a comment.

Cherie M. 
Rating:
5.0

Customer did not leave a comment.

Jeb G. 
Rating:
5.0

Customer did not leave a comment.

Ivan M. 
Rating:
5.0

Friendly - fast service. We love this place.

Audrey H. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

sheila W. 
Rating:
5.0

Customer did not leave a comment.

Elisa O. 
Rating:
5.0

Customer did not leave a comment.

margaret W. 
Rating:
4.0

The padding blankets that we ordered smelled like cigarette smoke

Zane D. 
Rating:
5.0

Convenient and friendly but could not help with truck improvements that I suggested. Clean inside witndowd and fix the headlights for safety

Carol S. 
Rating:
5.0

great easy place to rent a truck

William C. 
Rating:
4.0

Customer did not leave a comment.

Randy B. 
Rating:
3.0

I did not appreciate being charged or informed that I would be charged for one hour over the 24 hour period that I would be charged for an additional day. I spoke with customer service said there was nothing they could do. It's only $30.00 but I will probably rent from a different company next time.

BUTCH C. 
Rating:
5.0

Dolores General Store was TERRIFIC! U-Haul should have directed me to them in the first place, instead of sending me all the way to Cortez to a place that was CLOSED!

Suzanne M. 
Rating:
5.0

Very timely, friendly and professional. Highly recommend this location for your hauling rental needs.

Joel K. 
Rating:
4.0

Customer did not leave a comment.

Donaid T. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Brent V. 
Rating:
5.0

Customer did not leave a comment.

guy C. 
Rating:
5.0

Customer did not leave a comment.

Sherry A. 
Rating:
5.0

Excellent and friendly customer service! Highly recomended!

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Mohammad H. 
Rating:
5.0

Very quick and easy drop off

Tony A. 
Rating:
4.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

zach S. 
Rating:
4.0

Customer did not leave a comment.

zach S. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
No reviews have been submitted for this location.

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