Truck had a tire that was almost flat and I was told their computers were down, so I was given nothing to sign and told nothing about the truck. Once I got in, I realized there was very little gas and the light was on that the tire was low. I drove the truck a total of 16 miles which should’ve been, a dollar a mile plus the $20 for the truck somewhere around $35-$40 for my total. Instead, I was charged $111 because they lied and said they gave me the truck with 3/8 of a tank of gas when it had less than a 1/4 tank. They then charged me a $40 gas fee for 8 gallons of gas plus a $35 service fee to put the gas into the truck. Luckily, I was smart enough to take a picture of the dashboard showing the empty tank as soon as I picked up the truck and was able to send it to customer service to get my money back. Unbelievable.
Tammara T
Customer Reviews for Dolphin Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Dan BExcellent Service as always at Dolphin Auto!! Thank you.
Paul MGreat customer service. Easy to pick up and return. Will definitely use them again.
Gerard GThey were great to deal with..
David RMy issue was with my drop off and U-haul's customer service. I was contacted by "Dolphin auto" and told not to drop the trailer at that location. I called uhaul customer support and was transferred multiple times on multiple calls to try and get someone to tell me where I need to drop it off. I was unable to get an answer from anyone, further the app said I would be charged extra if I dropped in a location other than I was assigned. I dropped the trailer after hours at the Dolphin auto location and received a less than pleasant call at 06:30 from the dolphin auto owner complaining about dropping in his yard. This is unacceptable. If there is an issue with a drop location, it should be handled by uhaul personnel not thrown in the customer's lap to deal with, especially off hours when its difficult to get a hold of anyone. I'm dissatisfied and will not be using uhaul from this point forward.
Christopher HIt was a pleasure dealing with them. Very friendly and personable. I would refer friends to them and take my vehicles there for other services as well if I need repairs.
James SAll fin
Joanne BDolphins Auto agrees that trailer should have not been rented in that condition
Jimmie WDrop off after hours, so the place was lock up tight. I managed to park the truck as closed as possible not to block the gate and off the roads. Lucky was enough room to make this happen with a 26. The return process online was simple, and the drop was easy to find.
James IThey were perfect
Harold BSuper friendly staff and easy to work with!
Maria ZTruck drove horrible. Alignment was off and had to hold steering wheel for dear life the entire 10 hour drive. When hitting a little bump in road it would try to drive off the road.
George SGreat customer service. Will use this location again
Christopher MNothing! They went out of their way to accommodate us. Very happy with them.
Richard SNot sure what the guys name was but owner of this location was the most helpful friendly, efficient person I’ve encountered when using off-site or normal uhaul locations. Thank you
Tiffany HThe Dolphin Auto folks did great, were polite, responsive, and very helpful.
alan mNow much you can do when you're right on Top with everything
anthony kDolphin Auto's Staff was in constant communication with me. They came up with two options for me to get a trailer. They could have just said "Sorry, can't help you...." but they searched for a trailer throughout the area. GREAT CUSTOMER SERVICE!
DAVID LI was given a trailer with no license plate to travel from Sebastian Fl to MI. When I went back to see if they had one they told me no I would have to make the trip without one.. I went on line to UHaul and was sent a temporary plate I had to print and mount on trailer. They also sent a actual plate to Reed City
Doug BBest customer service!!!
michael dEverything went smooth and was pleasant dealing with Kenny
MIchael RTruck was clean and ran great!
Dave SThis location was great, they unfortunatley did not have the furniture dolly's that I needed, but he was great in explaining everything to me. NOTE: This location is not responsible for the horrible experience I actually had, so I didn't want them to get ding for it because they did a great job. However I would like someone from U-haul to call me to discuss a refund or at the very lest a portial refund, because my truck that was supposed to be ready was NOT amd I was sent to 3 location to actually get the truck needed and still didnt get the equiptment needed. I had to reschedule pickup with the place I was buying my furiture from to the next day. This added cost to me needing to spend the night and losing an entire day of my time.......I am not a happy customer and based on this experience I'm not sure I would ever recomend U-haul to anyone. Call me to discuss, I am happy to give you a full run down of what happend. Thank you, Phillip Rault 561-324-7815 prault1@hotmail.com
Phillip RVery poorly ran !!!! Brought truck back 5 mins before end of rental truck was walked around and inspected. I was told everything was good . Thank you . I get a call and text the next morning saying it’s still open and I’m being charged for the rental cause it wasn’t closed out: and that he is going to have to charge me an additional 19.99 for another day. So how does a 19.99 rental go to $90 dollars in a day . I over fueled it on top of that I didn’t even use $10 worth of gas and was told I went over on mileage. Poorly ran shot hole
Colt PThe process of this last minute pickup was seamless
Brent JThis location and staff made equipment return quick and easy. Will definitely be using them again.
Patricia SDont lie to them.
Kenneth NVery helpful and ready for the return
Stephen VNothing everything was fine
ferris rKenny was very helpful. A very good place to to business.
Michael VDolphin Auto is convenient for me. Kenny is very helpful.
Sandra PGreat service
CORY BThe location I was given for drop off did not exist. I searched for 20 minutes and couldn’t find it. Finally called the 800 number and they couldn’t help me find it. Drove to another drop off location that I had used before. They refused to take the trailer because they didn’t have room. Finally found a third location that was almost an hour away who would take it. I will be requesting a full refund for all of the issues I had. Also upset that the rental cost me 3 times what it cost last year. Very disappointed with UHaul!
William FExcellent service
Daniel BVery responsive and eager to help.
Edward CDon't make the customer wait 20min for the boss to arrive to finally recieve the keys. Was told I they would give me a discount for the inconvenience. I did not receive a discount, only a half apology
Daniel JIt's a dump and the trailer had mold inside. Bad enough to give me an instant headache. Then they lost it the trailer, emailing me asking where it was. I returned it the day after renting it to the same place I picked up at.
William DEveryone there was very helpful and courteous nice people
Richard HNothing, very happy with staff, and great prices!!
David RParking space was an issue.
James SKEN and Tianna were kind, considerate, helpful, and made themselves available when we needed them. We rented a 10 foot U-Haul truck and they made it very easy I highly recommend Dolphin Auto.
CRAIG SPick up was quick and easy.Everyone was very helpful and professional.
John DGreat customer service, truck was ready and waiting! So easy and no hassles. All questions answered and very knowledgeable about the truck since I was a little bit scared driving such a big truck! But she was great explaining everything!
Marjorie CKenny was great and very helpful
Keith MFriendly and quick in and out w the return
Michael TThey need a sign out front of the business. I spotted the trailers and trucks which let me know I was in the right place.
James PI was very pleased with the service that I received and the truck was in excellent condition.
Philip TThe trailer I rented leaked in the rain I had furniture in it it got wet it was leaking at the front driver side. This is for your information to maybe fix the damage so it won’t rain in on other peoples furniture.
Jackson hI had called this location and they were extremely helpful and drop off way a breeze
Michael BRepresented it did a great job on helping me and getting me what I needed
ALLEN H“DO NOT USE”… Dolphin Auto is to overwhelmed to take on Uhaul rental!
DAVY MBoth pick up and drop off places were fine & helpful. I will be filing a complaint about the change of drop off place made from my original contract & the drop off of the most recent...the original drop (Caraf Vero 20) off was 30 mins from where we were, we drove there and they did not have an order, so I logged into my account and found it was changed to Unique Cars on Rt 1, so we drove another 30 mins to that location and they told us they no longer accept them. They headed us toward Dolphin where the gentleman was great and took the tow dolly and fixed all the problems. The complaint I have is over an hours worth of time & gas was wasted because U-Haul couldn't get it right.
Tobias BMade it very easy for us to return truck!
ROBERT RCustomer service was excellent at both pick up and drop up locations. Dolphin Auto was awesome in finding a unit for us and great customer service!
Trish CDrop off was very close and convenient
DANNY EEfficient and friendly service. Very pleased we ended up renting the car dolly here.
THOMASR RI truly appreciated the courtesy and assistance from the workers at Dolphin Auto. They set me up with everything I needed and explained the things I needed to know thoroughly. I would definitely recommend using the services from this location!
ASHTON JWhoever does their U-Haul invoices need a lot of training & help. I picked the trailer up late Friday afternoon because they going to be closed Saturday, Sunday & Monday. I returned the trailer Saturday around 1:00PM. The business was closed except there was an employee (Ken) working on his car. Ken told me Friday if I wanted to bring the trailer back Saturday and he was there, bring it back.
RONALD H