Improve your app took a hour and a half to get the mobile pickup feature to work . Luckily someone was there and could manually do it . Pick place was great uhaul in general was horrible. You guys should of paid me
Jonathan F
Customer Reviews for Doms Auto Works
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just a little hard to find because it’s tucked back behind other buildings otherwise super happy!
Kristi MAwesome customer service! Very professional.
Indigo SThere was no one at the counter when I first arrived, and the gentleman ahead of me was waiting for someone to help him. He finally went back into the shop to get someone. Maybe have a bell that customers can ring if no one is at the front desk.
JOSEPH HGet the owners a spare key to the truck. They have 1 key to the vehicle, which I had to wait for someone to bring to the office because the owner’s family member accidentally took it with them. It was pretty inconvenient because I still had to go to a different location to pick up the trailer. And instead of doing the paperwork while waiting for the key, they did it after I finally got the key. It cost me a lot of extra time. They’re nice people, but the place is dirty (In their defense, it looks like it’s an auto repair business. Not always the cleanest places.) and they overcharged me for gas.
Mary SDrop-off was quick and easy. We did need to extend the use of the trailer by one more day but unfortunately, it was booked with a new reservation. However, the staff at this location were amazing. They knew that we needed more time so they helped us to locate another trailer within the area to book for the day. She even scheduled the reservation for us. What a great experience!!! We will definitely use them again when needed.
SCOTT BProfessional, efficient, and personable! Great Experience!
RCO SDoms was perfect and easy definitely recommed
SARAH SI will use this location again without hesitation.
Leah CWe had a check engine light on and other service vehicle light on the entire trip. We rented an appliance dolly and the truck did not have an appliance dolly with it; instead I had to contact customer service and we had to go out of our way to pick one up. This added unnecessary time to our project. Also not to mentioned the mobile check in was a huge pain and I kept getting error messages about how I didn’t have an account under my email after repeatedly signing up for one when prompted. It was an hassle and I’d definitely prefer in person checkout in the future (although so few locations seem to offer that).
Kayla OGreat service, very friendly and I will for sure recommend friends/family to rent from here again!
Garth MThe associate at this location was very helpful.
Brian RGreat customer service provided, van was clean, and location was perfect to get move done in a day.
SUSAN AI picked up the truck the tire pressure light was on and a note saying it needed service. To top it off I drive the truck a maximum of 20 miles and was charged for 159 miles. My bill for a local move cost me 259.00 I put 5.00 of gas in it to return the tank full. Extremely disappointed.
Liz WNo improvements needed! Excellent experience!
Jennifer BThe process was quick and easy. We used the app so we could drop off on Saturday. Will definitely use again!
Marlin KVan was filthy, back had dirt coveting the floor. Smelled like a barn. Tried to get rid of the smell before putting my daughters things in to move to her new apartment. Certainly did not want them smelling like that!
stacy bWrong keys provided and couldn't get truck on time. Over charged for 100 extra miles. Sent dispute and they charged me anyway
Jeffrey DThe location was excellent. My electronic experience with u-haul was not: the app would not permit me to advance past the picture submission; the website wouldn't recognize my login in credentials; and the phone service announced my predicted wait time to be 20 minutes.
CHRISTOPHER IThe fuel gauge was not full but the contract said it was.
Roberta DThe Staff at Doms was fantastic. I will return to this location for my next rental
Dale MJaz was excellent at customer service.
Jeff CNothing, young lady at the desk was super nice and helpful.
Randy MThere was no paperwork provided at time of rental, even though I requested it. The beginning mileage was off by 20+ miles on my finial receipt. And I was charged 4 times the rental rate for the 2nd day. I rent uhaul so the time, at least 6 times a year or more. I've never had exorbitant charges like these. Not a fan
Beth IEverything went very well, can't think of anything to improve.
Justin PThis location had great people but was small and a little hard to find. The parking lot was very small to navigate uhauls.
Katherine W"Paper Work" on a computer was not smooth. They were helpful and friendly. I expect to rent there again. I'm in their computer now.
Chester TJust making sure Dom's notified you about the drop off made on 2/10.
FRANCIS NThe truck would stall and shut off at every stop sign or red light had to man handle until syopped
Russ MDrop off was super easy and efficient.
Stephen TI was never told that I needed to complete the check-in process in order to pickup the rental truck via lock box and not a live person pickup. Since I could not complete the check-in online, I had to call U-Haul Customer Service, wait almost an hour to get that information. It was a ridiculous waste of time when all that needed to happen was an explanation of what would be expected when I came to pickup the truck during the call with the location on the previous day.
Steve BThe woman who processed the paperwork also attached the trailer. She was friendly and professional. Excellent service. I’ll be renting from here again.
BENJAMIN WThe young lady who checked me in and out was very friendly and pleasant to work with.
Michael H