Customer Reviews for Donaldsonville Hardware Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Donaldsonville Hardware Inc

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Rebecca G. on

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VIRGINIA C. on

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Have more smaller trucks available.

VIRGINIA C. on

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Have more smaller trucks

Jignesh p. on

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Lori L. on

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jan h. on

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STEPHANIE B. on

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I have rented from this location several times and every time we get the same great service! Would highly recommend Donalsonville Hardware for their UHaul needs.

Glen h. on

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Katie M. on

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The people at Donalsonville hardware were very nice when we picked up our uhaul. However I had also reserved 2 dozen moving blankets, a furniture dolly and a utility dolly. None of these were present and I had to make my own arrangements to get these at another location which was an additional stop I didn’t have time for. Additionally, I was supposed to have a 24/7 pickup of my truck but I had two problems when I got there: 1. I was slightly late to pick up the truck and my reservation had been canceled 2. After I got someone on the phone At uhaul hq to fix problem 1, was able to open the locked key box but the truck keys weren’t there. I think none of these problems were due to the people at the Donalsonville store, but rather it seems that the online reservation system wasn’t correctly communicating with the location. This cost us an entire day we didn’t have while we were trying to move. Finally the store pickup location was changed from Bainbridge ga to Donalsonville (about 17 miles away) because the truck and equipment I had reserved online wasn’t available. If This change had to be made, I should have been notified about the lack of blanket and dollys - or better yet, instead of me going to a second location why couldn’t uhaul get my equipment properly arranged for me when the reservation was made online weeks in advance? I was very disappointed with the uhaul online reservation system communicated with what equipment was at what store.

Jean W. on

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Jane L. on

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Denise M. on

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Ashlea A. on

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PAT S. on

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EUWARNER H. on

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things went great, thanks

BRIAN H. on

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Richard C. on

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Carmen B. on

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They are fast and friendly and very pleasent place definitly will do more business here very professional

Angela F. on

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SUSAN B. on

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JIMMY H. on

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HENRY W. on

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Stephanie H. on

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This location was great, easy to deal with. I only wish that we would have had the option to pick up our truck here as well. They had trucks available, but due to U-Haul corporate not being able to accommodate the reservation that I had made and double-checked/confirmed, we were sent to multiple locations to gather our equipment at an already very stressful time. ***THE OTHER LOCATION WE PICKED UP FROM WAS HORRIBLE***. The Seminole Inn in Donalsonville took forever (they were not busy at all, we were the only ones there). We were stuffed into a tiny little room about the size of a telephone booth with no air conditioning, the person processing the rental was not knowledgeable, we specifically refused and did not want blankets, but we had a pile of blankets in the truck, we got a different type dolly than what we reserved and needed.

Raymond D. on

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The website was down I needed to use to check my trailer in so I was charged for an extra day when I didnt have the trailer. I called customer service several times and didnt feel like waiting on hold anymore after 10 minutes.

Teresa B. on

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Have trucks take dont run hot and loose oil pressure

South Ga C. on

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Fix power steering. Oil light was on. Water temp light was on. No ac

CHUCK N. on

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ACE HARDWARE IN DONALSONVILLE WERE COURTEOUS AND HELPFUL.

TINA P. on

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Not quote 3 different prices over phone, on internet and in person. I still do not know the exact amount yall would have taken out of my account. And waiting on that rep to still call me too and it's been over 48 hours.

Wallace D. on

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Make sure you have the equipment people reserve

Larry B. on

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