Customer Reviews for Donna Metzger

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Donna Metzger

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Benjamin M. on

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Customer did not leave a comment.

Darlene P. on

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Thank you for smooth transaction and great service --you care about your guest and have great customer service.

Sharon F. on

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Dorthy White is an asset to your company and a very hard worker

William C. on

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Nada

Edward A. on

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Dotty was a top notch Rep very helpful Will us your location again

JOSEPH C. on

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Customer did not leave a comment.

James C. on

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Place was a total DUMP... Office was nasty and dirty. Rented a pickup truck for the day, when picked it up it was dirty and stinky with really bad cigarettes smoke. I was excited at first because it only had less then 1000 miles. When I returned it I did not want to start trouble so I did not say anything. When we got back from returning the truck we went directly to the garage to strip our clothes off and put them washing, not once but twice. I wanted to make sure all the smell was out of my clothes. Then I took a long long shower to get the smell off my body. Sorry for a bad review but you ask and I responded.... yes I will rent again but NEVER from that location.., I have never been to a location that nasty. I will go to another location.

Dennis B. on

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It was all good! No reason to buy a motorcycle trailer when U Haul is in the neighborhood... And the Attendant (Dotty) knows her Job, very helpful and professional !!! Thanks??

DeForest S. on

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Customer did not leave a comment.

Raylee J. on

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I was warned that the storage door would slam down hard, if I wasn't careful closing the door, but I wasn't warned that the storage door did not work at all, I lost a helper because, one person had to hold the door open while the others load the boxes.

Neil H. on

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No one there. Just dropped off..

Pete P. on

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Customer did not leave a comment.

RUSSELL B. on

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Nothing to improve. Had great service. Thanks

Travis C. on

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the only issue which i reported to Donna was that on the highway and at higher speeds the truck pulled hard to the right and she assured me she would check into it and thanked me for informing her of the issue as some customers don't pay attention to such things. I do because long ago in 1993 i worked for Uhaul at your biggest single corporate store in San Francisco.

david H. on

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Sean H. on

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Vicki R. on

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Dottie is fantastic! Excellent customer service and very professional...I will never rent from location on Ramon in Cathedral City ever again!

Joseph S. on

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Great experience! Dotty thank you!! See you next time we need to rent!!

Maureen A. on

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Easy, fast, friendly and efficient

Maureen A. on

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Dottie is a character but fast easy and efficient

Christina G. on

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Customer did not leave a comment.

David D. on

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Dottie was terrific! So helpful and really knows her stuff. The truck was just fine and worked well. GETTING the TRUCK was like walking through an OBSTACLE Course!! When I called this location to book, it went well at first. The fellow was very nice. We needed to pick up the truck after hours. He said he would send a text and an email. I never got the email but I got the text, I thought I was good to go. Nope! As I started the process of signing in for the truck, I discovered that he had not checked the spelling of my name, Cynthia, and was apparently sending my emails to Senthia or something like that. We called in, talked to 2 more people and finally got the email address corrected. We thought we were good to go so we drove to the location. Once there, we found our truck, but didn't know how to get in, so we called again. Unfortunately, this time we got to interact with an extremely rude woman who was all, "You have to download the app!" Since there was NO WIFI at this location, we had to drive closer to town to get wifi and download the UHaul app. Finally we did that and headed back to the location. Once there we discovered Dottie, who was washing trucks out back. She was terrific and helped us to go through the rest of the steps and finally get our truck. This all took about 1 hour. Seriously.

wanda C. on

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Customer did not leave a comment.

Jackson P. on

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Dottie provides the best service possible.

larry M. on

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Kenneth A. on

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I do have an issue with drop off. 4 days after they contacted me to ask how long I was extending my contract. My truck wasn't checked in and I have a total of 4 charges to credit card tripling my cost.only one charge has been reversed(?) I am hoping this isn't a long drawn out process to remedy.

Paul G. on

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Very nice and easy to rent.

Action M. on

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Karen S. on

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Great service. I do want to mention that the 4x12 open trailer w/ ramp was extremely heavy all by itself. Not sure if this was due to the scissor jack or the heavy duty ramp. Next time I may consider using the one w/o the ramp.

Action M. on

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Nothing. Your next customer will be pleased with the service and equipment.

Babatunji O. on

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Saasha J. on

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