Customer Reviews for Donna Metzger

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Donna Metzger

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ALAN C.
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Customer did not leave a comment.

Michael N.
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Dina I.
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This was the closest location to Los Angeles with a trailer in the size we needed. Staff was great and no issues with equipment.

Roy M.
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Jason B.
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JACQUELINE R.
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JORDAN T.
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ALBERT W.
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DOUGLAS P.
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Richard E.
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Excellent service and care.

PETER B.
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Dotty was great help and was amazing during the check in process. Very easy, in and out. I would recommend this uhaul to anyone.

Donald D.
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Customer did not leave a comment.

Robert R.
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Dottie went out of her was to make t his an easy rental. Thank you for your excellent service.

TIMOTHY C.
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Dot is the BEST !!! Always does what she can to accommodate her clients.... I have been since before she was there and she is the absolute beat Thanks

Lana K.
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We have rented from this U-Haul numerous times, and every time Dottie is the bomb! She always goes the extra mile for us. A true asset to your company! Thanks Dottie!

Gregory J.
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Dottie was the best. Easy to deal with.

JOHN B.
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Very friendly

Peggy R.
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Everything went very well, I love my Uhaul!

Daniel C.
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The only reason I ranked a 5 star was due to an employee Dottie. I reserved a 20ft truck and the night before I was going to pick it up, I got an email that it was canceled due to poor inventory management. I had to make 2 trips to move, 350 miles each way. I paid hundreds extra for gas and missed a night of sleep . I will not he using uhaul anymore, a lower rental cost means nothing if you aren't getting the equipment you were guranteed.

Allison S.
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Dottie was exceptionally helpful

HOLLY H.
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Customer did not leave a comment.

Robert L.
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Would rate the location is excellent but it's a very small office. Donna was excellent and would highly recommend her to anybody she also stuck around and allowed me to return the truck lateBecause I ran into traffic.

NANCY N.
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The location was very good but won't recommend uhaul again

Steven S.
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Caroline D.
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Dottie is professional conscientious toward the customer and a lovely person. Thank you Dottie!

Tony D.
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Wigberto R.
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I haven't met Donna yet but she has a staff that's professional , friendly, good sense of humor, Dottie can handle the pressure she makes sure you are satisfied with the services. Now I hope that access to the storage hours are longer maybe hire a person about three days a week . Just a suggestion .. I'm very happy with the service .

duane P.
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Service was exceptional and equipment was flawless all 1100 miles plus

ROBERT R.
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Love renting from this location. I will be back.

Steven A.
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All good. Smooth, easy transaction.

Kandise S.
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The lady who manages this drip off was super helpful and there to help. I arrived late at night and she made the effort to come out to greet us and help with the drop off and even checking out. Loved her!!

Theodore G.
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Nice person at the check in. Easy in and out. No hassle. Will rent from this location again.

John Paul G.
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Customer did not leave a comment.

CHRISTOPHER Y.
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Very friendly staff. Excellent experience

John G.
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Dark and very hard to determine where to leave the key and truck Dropped off at 9 pm and felt unsafe. Homeless and rev parked in the same lot.

STEVEN S.
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Customer did not leave a comment.

PATRICK D.
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Dottie gets you in and on your way with no delays. And returning is quick and easy.

PATRICK D.
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ROBERT S.
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Can't see anything else that would have made it easier- ive used them on more than one occasion

david J.
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Jackson P.
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Stellar service as always with Dottie!

MANUEL R.
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Kimberly G.
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Dottie was very polite and gave great instructions!

Christian M.
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How does this woman still have a job?!?!?!? No mask, tries to convince me that covid is caused by 5g and or us fake?

JESUS D.
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Well the last two trucks i rented ( A JH and this last TT) has no AC ! And in 110* heat you would think that would be a priority!

Matthew M.
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GEORG R.
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Dottie is just amazing. Best U-Haul experience by far.

Ed E.
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My pick up location, time and size truck were all changed at the last minute by Uhaul. Then upon arrival, all the steps I took for contactless pick up where ignored. It does not appear my rate was reduced even though Uhaul changed me from a 15' to a 10' truck.

JARED L.
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Service was on par, the trailer I rented had electrical and mechanical issues, but got the job done.

Johnny M.
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Lorin P.
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Dottie the Agent is very courteous.

JOSE A.
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WIGBERTO R.
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Dottie is beyond on super awesome. she accommodated our needs and we are thankful for it, she has everything under control. i rate her 5 stars

Greg M.
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Customer did not leave a comment.

Geoffrey H.
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I dropped off the keys (handed them to an employee) who was very busy and shooed me away, telling me there was nothing she could do in terms of paperwork due to an on-site, computer error. This was Tuesday around noon. I did not receive closing paperwork for the order until Thursday afternoon. This was only after I had made several phone calls to U-Haul asking for help with the issue. After multiple calls to U-Haul (the drop-off location would never answer their phone), the employee I originally turned the keys over to called me. She asked me where the keys were. Seriously? Very frustrating experience.

DALE K.
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Fix the ignition.

shawn R.
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Julianna L.
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Debbie T.
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Great and friendly service

JACK P.
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Lumbermen's is the best location for a U-Haul rental. Allways curteous and efficient rental with no waiting. The other rental locations in the area could take lessons!

BELINDA M.
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Nothing. This is a super place, with extremely helpful staff who go out of their way to meet their clients needs. Dottie is super!!!

Bradley S.
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willie W.
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Mark M.
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ANA P.
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Terry R.
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Van B.
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It was odd. Donna was nice but it's a very small agency

JAMIE W.
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Walter J.
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Excellent operation. Could not have been more accommodating.

james L.
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the product was great .. the person assisting with the contract was perfect ... great attitude, efficient and very helpful with the process and pleasant with her attitude ... Dorothy White

Margaret B.
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Laura D.
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Dotti was especially helpful and sweet. Great service! Highly recommend!

Belinda M.
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The service worker was very helpful. She went above and beyond my expectations, including returning my call late at night, and showing me important features on the truck.

Brian R.
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Customer did not leave a comment.

Nathan S.
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reservation was changed to a location 15 mintes farther away and was not notified of the exact location. Had to call and wait another 20 minutes on hold to find out to correct location now. Lady at the front desk at that uhual location was on the phone for 15 minutes when I showed up and so I had to wait longer. Very upset as I had to wait so long for a trip that took me less than hour to do with the actual auto transport. Also did not offer me any military discount or anything else for the inconvience of an extra 2 hours on my day.

Diego Y.
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Customer did not leave a comment.

Bruce J.
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Better detail on available mileage and rate plans.

Shelia H.
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Of all the times I have used U-haul over the past 20 years, I received the best customer service! Very friendly and helpful. I will be using service again and will be recommending to my friends and family!

Victor V.
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Customer did not leave a comment.

michael H.
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The rental was satisfactory; no problems. Dottie White, location manager, handled the paperwork efficiently.

richard C.
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Nicolas W.
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Sammy C.
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arnold M.
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Sam C.
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Luc B.
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Great service Dottie, thank you!

Patrick G.
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Absolutely 5-stars for my experience with Donna! She was as sweet and kind as she was professional and explained everything really well.

Robert G.
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Anna S.
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Dotty was very helpful.

Chris S.
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Very helpful - good experience

Franky L.
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THOMAS W.
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Dottie was wonder. Very helpful

DANIEL W.
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Ulises G.
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They charge one extra day and they make me to wait almost and hour when I pick up the trailer

alejandro L.
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Customer did not leave a comment.

Bryan T.
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This U-Haul location is TOP NOTCH! I have recently moved here and my experience has been nothing but amazing. Everyone is very nice and always warm and friendly. Moving is stressful enough without having to deal with time-frames and deadlines. Donna always has an "I'm happy to work with you, please don't worry about it". That makes the move SO MUCH EASIER! Thank you!

Darrin K.
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Great, attentive service. Equipment was clean and ready when I arrived.

michael S.
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I think the whole process went very smoothly. Very well handled. Dottie who took care of us was wonderful. Very pleasant. Helpful, accomadating, very helpful with using the truck and when we needed more time no hassle. Appreciate that.

Delmas M.
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Fire the entire crew at the Paramount location in north Long Beach! I accompanied a friend to this location in April 2...and the workers were lazy, unfriendly, downright sullen, and very unhelpful. They didn't check anything even after my friend loaded a car on a trailer by himself. They didn't get in the vehicle, much less adjust the mirrors, nothing. The worker said he would help with the trailer for $50. Then the trailer blew a tire on my buddy's trip...SO MUCH FOR CHECKING THINGS OUT. THEY WERE HORRIBLE AND RATHER NEGLIGENT IN MY ESTIMATION. IT WAS SCARY!!!

Velvia R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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