Customer Reviews for Donnie Plunks Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Donnie Plunks Towing

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Janice E. on

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Wonderful, friendly people. Wouldn't go anywhere else!

CASEY Z. on

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James K. on

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Supposed to open at 8:00 am. Personnel didn't arrive until 8:15. The blankets that I ordered were at a different location and I had to go get them. The truck was listed as a 20 foot truck, but is actually 16' with a small overhead. The truck performed great on the road, and I was very pleased with the way it drove.

David M. on

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Mary F. on

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Vincent D. on

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Customer service at this location was horrible. I do believe that if there focus is going to be Towing & Recovery then they should not have Uhal service. I was the only customer inside the location at the time and did the online check-in prior to arriving. I was originally told that I did not have a reservation after standing there for 10 minutes awaiting to be helped. It appeared that phone calls and towing took precedence over customers that were present and awaiting a Uhal. I was asked what I needed after being inside the building for about five minutes and then was ignored after answering I was picking up a Uhal. This employee took two more calls as I awaited to be serviced. Overall poor service. They also did not have the equipment that I reserved at the location. On another note, the truck did work properly and was clean; however, my fuel level was very low.

Scott O. on

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Someone left a pillow and a half bottle of water in the cab. Also, someone might want to check the power steering or alignment. It was hard to control and pulled to the right.

DWAINE M. on

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Helena S. on

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Jamie L. on

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The lady who helped me, Chelsea, was super nice and went above and beyond to help me get the right equipment for my needs!!

Tiffany N. on

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Jerry G. on

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Austin W. on

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austin w. on

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Anthony D. on

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TYRONEQA R. on

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Not over charge when gas is visible on gauge to be same amount when truck was rented.

Terry T. on

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RON R. on

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ASHLEY S. on

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shelly h. on

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Explain paying with cash and, or credit card. The truck was clean and the empolyees were very helpful. Great expeirience!!!!!!!!!!!!!!!!!!!!

Ashley C. on

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Stephen T. on

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My reservation was for Sunday July 31, 2016 @ 12:30 PM. I arrived on time to pick up the truck which was not there. The representative advised that she rented out the truck the day before, and informed the person that it must be returned by 12:30 for my reservation. I waited until 2:00 PM when the person finally arrived with the truck and explained that they overslept. This put our moving 2 hours behind. This was very frustrating. I do understand that this was out of the representives hands, but there needs to be something put in place to prevent this from happening. Whether it be the customer is charged more, or legal action taken. This was not a good experience.

John M. on

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Enjoyable experience, made the moving experience as good as it could be considering the work and effort involved.

Loretta Finley F. on

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MALINDA J. on

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William F. on

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Michael M. on

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Robert K. on

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There is nothing like being treated like family

SUSAN K. on

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No improvements here at this location. Drove up went inside. A young man went out and unhooked me. They checked in my trailer. No waiting around. I will be a loyal customer here.

Justin W. on

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Trae C. on

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The only comment I would have is that the time listed on the UHAUL site has this location open on Sunday from 8-12, but when we arrived there was no one there. The phone number listed on the Uhaul site was not answered so we called the main number showing on the towing trucks and did get instructions on where to leave keys and contract. We were told that the person working the office can decide when they want to work at the office. Possibly more instructions maybe required to those using this location as a drop off point.

david g. on

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We were particularly impressed with the friendliness and helpfulness of the lady in charge of renting the van to us--Priscilla Joyner. She made the experience painless and effortless!

chris b. on

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Harry M. on

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The lady that we picked the truck up from was professional, courteous, and knowledgeable about everything. It was pleasant working with her. I will definitely use her when needing another u-haul product. I commend her on a job well done. Regards Harry

DAVID C. on

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Johnny H. on

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Nothing would improve the excellent service and treatment I received!

jennifer g. on

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Daryel H. on

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Nina W. on

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Process orders correctly

Sandra A. on

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My experience was wonderful !! The staff was very polite and very helpful!! Great job !!

Barry P. on

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JOSHUA D. on

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Trailer was externally dirty but that was the only issue.

Kay S. on

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STEVEN T. on

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KAREN A. on

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Ginny E. on

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ROBIN M. on

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Perhaps I had a bad day there, but they were opening late because they participated in the Christmas parade and I was not told. We waited 1 1/2 hours for them to show up to get the truck, as we couldn't get a truck from another dealership. We were not pleased.

SHAKIA A. on

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Poor communication I'm guessing or just lack of knowledge. The rep had no idea about my contract or my drop off. I was called 3x about something they should have already had been informed about.

DONALD F. on

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no issues at this end either!

MICHAEL W. on

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MICHELE W. on

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BRUCE R. on

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TIM G. on

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JAMES H. on

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???????????

KEVIN C. on

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Did not open till 8:15

Dennis N. on

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AUSTIN W. on

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GREG S. on

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Had to wait an hour while they got guys from employee who left with them. When I returned the van they say there was only 1/8 tank of gas. I filled tank to 3/4 before I retuned it.

TONIA W. on

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Edwin M. on

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MILTON J. on

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ROGELIO S. on

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JAMETTE T. on

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lady in the office very knowledgeable and helpful and friendly.

TIM T. on

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TODD D. on

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RICKY S. on

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Larry H. on

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KENNETH M. on

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KATHLEEN H. on

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LOUIS D. on

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The damaged 6x12 Uhaul trailer was still not checked in or reported in order to start my claim process. They actually charged me another $277 for extra days etc and it has been there for over a week

BRYAN N. on

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Trailer did not have trailer Jack stand. Very heavy and hard to hitch/unhitch alone.

STEVE J. on

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DENISE G. on

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Hannah K. on

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LARRY I. on

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People very nice!

GARY C. on

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MARK L. on

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SCOTTY R. on

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KAYE H. on

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CHARLES T. on

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This location and people were excellent.

JAMES H. on

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JOHN G. on

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STEVEN G. on

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The floor and ramp of the truck needed washing or mopping. Make sure associates put the correct number of furniture pads in the truck. The lady that processed the rental was very nice!

NORE E. on

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TERENCE B. on

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SUSAN T. on

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brett b. on

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Robert M. on

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BRITTANY G. on

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JESSIE H. on

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No charge for items per day

david d. on

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LARRY C. on

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BARRY C. on

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LARRY F. on

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Be there during the hours you have posted. No one was at the location Sunday morning during the hours they were supposed to be so I had to do key drop which was fine. Since I couldn't get in I couldn't rate the entire experience, hence - not applicable

DARLINE S. on

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Another employee should answer the phone while the person handling the rental is taking care of a customer. It takes twice as long to handle the transaction due to all of the interruptions.

ERIC W. on

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Only thing that I would of liked to know about if it was a option. Was cruise control I drove 830 miles n my truck did not have cruise control. I didn't even think to ask until I was trying to put it in cruise on the highway. So I'm not sure if your trucks have it or not but it sure would of been nice. Cruise is so common in most vehicles these days we don't even think bout it till its to late. Other than that everything else was as it should of been.

YIEATEASHEA R. on

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I did not like the mix up in the system even after I reserved one I was sent completely out of my moving area for pickup & charged extra at drop off... Poor service

JANICE ELAINE S. on

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Edward J. on

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It is very hard to find a location open on Sunday. Not only was this sight open they were very friendly and helpful on the usual "Day of Rest".

CHARLES W D. on

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