Customer Reviews for Donnie Plunks Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Donnie Plunks Towing

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SAUNDRA K. on

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avis t. on

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Ralph C. on

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Janice E. on

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Wonderful, friendly people. Wouldn't go anywhere else!

CASEY Z. on

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James K. on

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Supposed to open at 8:00 am. Personnel didn't arrive until 8:15. The blankets that I ordered were at a different location and I had to go get them. The truck was listed as a 20 foot truck, but is actually 16' with a small overhead. The truck performed great on the road, and I was very pleased with the way it drove.

David M. on

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Mary F. on

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Vincent D. on

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Customer service at this location was horrible. I do believe that if there focus is going to be Towing & Recovery then they should not have Uhal service. I was the only customer inside the location at the time and did the online check-in prior to arriving. I was originally told that I did not have a reservation after standing there for 10 minutes awaiting to be helped. It appeared that phone calls and towing took precedence over customers that were present and awaiting a Uhal. I was asked what I needed after being inside the building for about five minutes and then was ignored after answering I was picking up a Uhal. This employee took two more calls as I awaited to be serviced. Overall poor service. They also did not have the equipment that I reserved at the location. On another note, the truck did work properly and was clean; however, my fuel level was very low.

Scott O. on

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Someone left a pillow and a half bottle of water in the cab. Also, someone might want to check the power steering or alignment. It was hard to control and pulled to the right.

DWAINE M. on

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Helena S. on

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Jamie L. on

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The lady who helped me, Chelsea, was super nice and went above and beyond to help me get the right equipment for my needs!!

Tiffany N. on

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Jerry G. on

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Austin W. on

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austin w. on

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Anthony D. on

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TYRONEQA R. on

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Not over charge when gas is visible on gauge to be same amount when truck was rented.

Terry T. on

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RON R. on

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ASHLEY S. on

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shelly h. on

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Explain paying with cash and, or credit card. The truck was clean and the empolyees were very helpful. Great expeirience!!!!!!!!!!!!!!!!!!!!

Ashley C. on

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Stephen T. on

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My reservation was for Sunday July 31, 2016 @ 12:30 PM. I arrived on time to pick up the truck which was not there. The representative advised that she rented out the truck the day before, and informed the person that it must be returned by 12:30 for my reservation. I waited until 2:00 PM when the person finally arrived with the truck and explained that they overslept. This put our moving 2 hours behind. This was very frustrating. I do understand that this was out of the representives hands, but there needs to be something put in place to prevent this from happening. Whether it be the customer is charged more, or legal action taken. This was not a good experience.

John M. on

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Enjoyable experience, made the moving experience as good as it could be considering the work and effort involved.

Loretta Finley F. on

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MALINDA J. on

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William F. on

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Michael M. on

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Robert K. on

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There is nothing like being treated like family

SUSAN K. on

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No improvements here at this location. Drove up went inside. A young man went out and unhooked me. They checked in my trailer. No waiting around. I will be a loyal customer here.

Justin W. on

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