Customer did not leave a comment.MICHAEL J.
Dons Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Linda M.
Customer did not leave a comment.Daniel R.
I turned the vehicle in to this location and just seen my receipt and notice they charged me for less gas when I put the right amount and a tad bit more than goodness I took a pictureBRITNY C.
Customer did not leave a comment.KENT F.
Customer did not leave a comment.DANNY T.
Customer did not leave a comment.James T.
Positive experience, no concerns.TRISTAN CHARLES B.
The truck had transmission issues. And it wasn't worth the money I paid for itKARA F.
The car transport trailer was an awesome little trailer and pulled like a dream, best deal ever.. James SpeasJames S.
Customer did not leave a comment.Rock K.
Customer did not leave a comment.JANETTA Y.
Keep doing what you are doing!!JEFFREY F.
Steering on this truck was borderline dangerous. Smelled like someone used the A/C vents to put out their cigarettes. No cellphone service at location for contactless pickup. Pickup process took 40min.Timothy S.
Nice, thorough service. I was very impressed.Wesley W.
Customer did not leave a comment.mark J.
I was told one price when I called the call center and was charged more at the pick up locationPAUL H.
Customer did not leave a comment.Rebecca B.
Customer did not leave a comment.timothy S.
Customer did not leave a comment.SCARLETT S.
Customer did not leave a comment.JONATHAN R.
Customer did not leave a comment.Fleetta Z.
Customer did not leave a comment.NANCY M.
Customer did not leave a comment.DAROLD B.
This rental was not without major issues but in the end, Becky and Lacey made everything work out and went beyond the call to insure we had a truck, etc. From the start the booking was not only confusing but also not easily handled. Multiple times we would be assured of a truck only to then be called and told there wasn't one. Finally the NIGHT BEFORE we were to pick up the truck, we finally worked something out after almost having to go to Terre Haute and Greenfield. We ended up with a 10 ft truck that originally we had been told could not be rented bc it was going out of state. it was what we wanted so that was fine except it took almost a week to get to that point. There were so many issues with computers and bookings that were incorrect, and yet they always were good for their word and made it right in the end. SO, I think for whatever reason we had more issues than was ever encountered before. The only other two surprises were (1) the phone charger in the truck never worked which was not good for the driver and his GPS and (2) the drop-off location took many tries to finally get correct, including the driver driving to a different city bc it was incorrect, and then they refusing the truck bc there was no room!! However, again, in the end, it all worked and the agents there made sure they not only apologized profusely but also made it all work in the end. Nice people.caroline S.
Customer did not leave a comment.JAMES D.
Its the best place anywhere around Greencastle, in. Some of the other ones never have what u need. The woman that checks you in is amazing. Very nice and clean place.STEPHEN L.
Customer did not leave a comment.Paul P.
Better wifi, but EXTREMELY friendly!Vincent L.
Customer did not leave a comment.Susan S.
There was a stand alone desk With ZERO COVID restrictions, and a cat running around inside, the lady acted confused on what to do and the process took entirely too long! They didn't have any moving supplies or tape either.Davina W.
Whwn i took the truck back i stopped and put gas in the truck it made me 10 minutes late and they charged me 79.00 because i was 10 mintues late and 10 mile over that didn't happen i was 6 miles under what i said. I have rented U-haul truck alot over my live time i will never rent one again this is just bad customer service!!!!!!!!!!!!Fred V.
Not a thing. Great place.Randall O.
Gas mileage off. Vehicles not checked properly. After drop off nothing inspected. Not satisfied.Fayne C.
It took over an hour to do the paper work.Then got called to come back and do it over.Lost time and cost more for gas.Judith P.
Everything was great other than the fuel gauge not working in the truck returned with a full tank on accident because when watching the gauge wouldn't move up to 3/4 of a tank.Aaron S.
Nothing. Experience was perfect. Totally as expected. Staff was very helpful!John D.
Great Customer service! Will definitely be renting from this location again!Jacqueline G.
Moving is an extremely stressful time. Please make sure that all office employees are well versed with the system, and that they are there on-time.Randall S.
The customer service was excellent, very friendly comfortable environment. Just great service all aroundRoberta K.
They were nice , but this wasnt where I was told to return the trailer.TINA W.
Lindsey was excellent. She was friendly and knowledgeable. Great place to rent a U-Haul truck ! Don was a pleasure to do Buisness with.Dirk S.
The floorboard was full of mud when we picked up the truckScott L.
U-Haul needs to accept checks, the up charge for credit card is bullishANDRE I.
Customer did not leave a comment.Mike J.
Customer did not leave a comment.Paula B.
Improve nothing. Running like a fine oiled machine.Brandon S.
The cs person was thorough, friendly but also professional about the transaction. This is the easiest, best truck rental experience I've had in years.kirsten B.
Customer did not leave a comment.Linda S.
Customer did not leave a comment.Rickie W.
Customer did not leave a comment.Sandra D.
I don't know if we missed it on 24/7 instructions. Your contact person needs to be available. This was a slight problem during the pickup. 6 am. Spent some time on the phone. And list some time making this happenMike H.
Checked us back in and we were done! Nice staff.julie N.
Quit overbooking and changing locations of pickup and returns I had to drive extra 65-70 miles actually about 90 miles since I had to pick up and drop off at different locations bulshitCRAIG J.