Customer Reviews for Don's Automotive Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Don's Automotive Service

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

John M.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

Customer did not leave a comment.

Catherine D.
Rating:

Customer did not leave a comment.

Christopher B.
Rating:

Quick to help. Safe, clean. Thank you.

Peggy J.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

I had completed the checkin online but still had to redo the checkin at this location. That was a little frustrating. The clerk was nice. Trailer was clean and in good shape and the return process was quick.

Thomas S.
Rating:

The U-Haul rep was great at check in the.

SCOT K.
Rating:

Customer did not leave a comment.

Paul S.
Rating:

While this location was in good condition, it was not the location I selected. This location is 30 miles from where I needed to pick up my rental (which, incidentally, was not the rental I requested), and the pick-up time was two-and-a-half hours later than my requested time. This put me more than three hours behind in packing up my things, which prevented me from getting all of the help I needed in moving. Furthermore, even after a three-hour delay, I was only 40 minutes late in returning the truck, yet I was still charged a $20 late return fee. This was a terrible experience with Uhaul (though I should be very clear that it is not the fault of either my pick up or drop off locations).

gerald G.
Rating:

Customer did not leave a comment.

Michelle C.
Rating:

Didn't have any issues, was great to have a local location so not far to drive. Thanks Don's automotive for the great service.

Melissa H.
Rating:

Customer did not leave a comment.

Jared W.
Rating:

Drop off point only. Business was closed had to use mobile phone for check in. All the customer service reps I spoke to in the call center and scheduling to get drop off point corrected were pleasant and very helpful.

Buffy P.
Rating:

Customer did not leave a comment.

Jared W.
Rating:

Customer did not leave a comment.

Michele A.
Rating:

Customer did not leave a comment.

Dustin H.
Rating:

Dropped off after hours

Myron F.
Rating:

Seamed to take forever to get the paperwork done, when I reserved the truck it took a half hour then a week later when I picked it up some of the same questions again.

Brooke F.
Rating:

The staff went above and beyond to make this my best rental experience with Uhaul. The Uhaul app was being glitchy and they were extremely helpful.

Kim B.
Rating:

Michele was very helpful!! She went out of her way to find the size UHaul I needed and had it delivered to their location for me!! Thanks so much!! That was very appreciated!! Kim

Marcia C.
Rating:

Wonderful place to do business with

Benjamin G.
Rating:

Customer did not leave a comment.

Del M.
Rating:

Customer did not leave a comment.

Kim S.
Rating:

Customer did not leave a comment.

Shawn A.
Rating:

Trailer hitch lock broke in route , trailer came off and damaged my bumper I the process on the highway. Filed a claim so I'm waiting to see how your company is going to remedy the situation with my damaged bumper .

Tracy S.
Rating:

Customer did not leave a comment.

Kendra B.
Rating:

Customer did not leave a comment.

Jimmie R.
Rating:

The person who handled the paperwork was friendly and courteous. She explained things very clearly. I would give the people five stars. For how they did their job.

Kelly R.
Rating:

Customer did not leave a comment.

Jeff W.
Rating:

Everything was done very professionally. Everything that's going on right now they were prepared for. Thank you so much

Teresa M.
Rating:

Customer did not leave a comment.

Mark H.
Rating:

Customer did not leave a comment.

Samantha B.
Rating:

Customer did not leave a comment.

John S.
Rating:

Customer did not leave a comment.

John A.
Rating:

None

Michelle K.
Rating:

Very easy process nice people to work with

CHRISTINA S.
Rating:

VERY PLEASANT

Julie L.
Rating:

I think there should be better upfront pricing to include insurance and be told upfront about mileage charge ..

Barbara C.
Rating:

Only suggestions would b to mention the online turn in requires pictures from inside the vehicle hence do not turn the keys in before doing online checkin like we did.???????

Connie Z.
Rating:

Customer did not leave a comment.

Jonah J.
Rating:

Customer did not leave a comment.

Michele A.
Rating:

Customer did not leave a comment.

David C.
Rating:

Don't do it!! It says 29.99/day for the rental. I paid 126.56 the day of the rental, moved some furniture and took it back that evening. An additional 176.72 was taken out of my account on 1/9/2020. They charged me 64.00 for fill up fee, 30.00 fueling fee, and I had to put 25.00 in the tank just to make it to my sons house to drop off furniture. They also charged me a cleaning tax and a rental tax!!! Talk about false advertising and a total rip off!! Wow, whatever happened to good business?

Michele A.
Rating:

Customer did not leave a comment.

DAVID M.
Rating:

Customer did not leave a comment.

Michele A.
Rating:

Great customer service.

Bryan H.
Rating:

Good people

craig B.
Rating:

Try to have me pay 100$ more because of the mistake on miles

Michael S.
Rating:

Customer did not leave a comment.

JFred D.
Rating:

Customer did not leave a comment.

Jeff N.
Rating:

Customer did not leave a comment.

Doug R.
Rating:

The cost of the rental was very unclear until the time of rental pick up

Myron F.
Rating:

Van was snow covered and back roll up door frozen shut, luckily I checked door and they got it open for me. Would have nice if they had the 3 inches snow cleaned off also. Regular lady who does the rentals was no there, a guy from shop had to stop his work and come in to do the paperwork, took longer.

Michele A.
Rating:

Customer did not leave a comment.

Regina D.
Rating:

The customer service was way beyond exceptional! Michelle went above and beyond to make sure we were accommodated when the person we were waiting for to return the uhaul was late. The staff there were all beyond courteous.

Dale H.
Rating:

Customer did not leave a comment.

Josh L.
Rating:

Customer did not leave a comment.

April M.
Rating:

They took care of me very quickly. I also had to call and extend for a few hours and she was very polite, understanding and professional.

Michele A.
Rating:

Customer did not leave a comment.

Jay Y.
Rating:

Michelle was wonderful in helping with my moving plans!

timothy D.
Rating:

Customer did not leave a comment.

Tim S.
Rating:

Got the job done

Jennifer R.
Rating:

Customer did not leave a comment.

Kathern L.
Rating:

Customer did not leave a comment.

robin C.
Rating:

Customer did not leave a comment.

Reed E.
Rating:

Customer did not leave a comment.

James S.
Rating:

Customer did not leave a comment.

Joseph R.
Rating:

Customer did not leave a comment.

Garth B.
Rating:

Customer did not leave a comment.

Kevin G.
Rating:

Customer did not leave a comment.

Lee C.
Rating:

Customer did not leave a comment.

Jim M.
Rating:

pickup staff were very welcoming and friendly

David T.
Rating:

Don's automotive is a small Uhaul dealership and very friendly. The rental unit was ready, clean. Staff was excellent.

Jeffrey L.
Rating:

Customer did not leave a comment.

tosha C.
Rating:

The ladies were so friendly and accommodating. Would highly recommend this location for any Uhaul rentals.

Gary W.
Rating:

Easy to do business with. No probl;ems.

Tom J.
Rating:

Great service. Friendly and efficient.

Lisa C.
Rating:

We loved the service at Don's Automotive in Urbana, OH.

Lance W.
Rating:

Dolly was not in truck when i picked up... it was an after hours pick up.

Stephanie P.
Rating:

You can allow people to change drop off locations. Maybe require a day or 12 hour notification before they change it. But the option to change it without a fee should be allowed. I rented the trailer and picked the wrong drop off location by accident. I wasnt able to change the location and I wish I could have had least the option too.

Taylor W.
Rating:

To start it took 20 minutes just to get the U-Haul. I was picking it up at 9:00 PM so it's dark out. They needed a picture of my face but since it was dark out they couldn't verify it which then took forever to speak to someone. Finally got it verified and left the place. I had ordered an appliance dolly with the U-Hauk. I get home to start packing and there's NO dolly. I call U-Haul customer service she said “well they didn't charge you for one, where you picked it up must've been out of them” so I say okay well it would've been nice for someone to email me or notify me they were out. No apology or anything was given. I then hang up and check my contract and sure enough they did charge me for the dolly. So I call back and confirmed with the SECOND lady I talked to that they did in fact charge me for the dolly I did not ever receive, she did give me a refund but never an apology. Well it's 11 PM by this point and the place I picked the U-Haul up from that DID NOT give me the dolly is closed so now I'm pushed back in moving because I had to wait until the next morning for a place to open that has a dolly big enough for what I needed but in the mean time I only have the U-Haul until 9 the next day so I basically lost a whole nights work because I didn't have the dolly that I PAID for. Well fast forward to the next morning, I called the place I had got the U-Haul and she informed me that they CANNOT see the orders just the name and of he size of U-Haul that is ordered. This was a HUGE inconvenience and mess. I would never recommend anyone to rent a U-Haul. I was estatic when I figured out I could pick up the U-Haul whenever I wanted because my work schedule is impossible to work around so this worked great for me. However, this system is extremely flawed and your customer service representatives are rude and liars.

Steve C.
Rating:

They were very friendly and polite. They did everything to make it a great experience!

Elaine P.
Rating:

Charged a cleaning fee when truck was cleaned didn't give me time to ask questions

gerald G.
Rating:

I'm very happy with it all.

Chuck R.
Rating:

town was hit with a foot of snow and i was allowed to drop off 1 mile from my house instead of 15 miles away. great customer service looking out for our safety..

Daniel D.
Rating:

Customer did not leave a comment.

Ben H.
Rating:

It's a dive, but the service is good.

Malissa B.
Rating:

The truck was in bad condition. the gear shift wobbled between reverse and neutral. Brakes were horrible and it leaked some fluid all over my drive. I was charged an addition 13.00 for gas (contract said 3.75 she said it was 4.00 per gallon). I went 23 miles!!! So, I guess you only get 4ish miles per gallon??? They had gas logged above 3/4, when it was actually right on 3/4. When it was returned it was on the left edge of the 3/4 line, she "averaged it down". When calling to dispute the 13.00 charge I explained to her it did not have as much gas as it was stated. She verbally told me it was 3/4, I took a picture when I got in,,,,i never checked the paperwork she folded up in the sleeve. She only logged me for 23 hours of use, when I paid for 24 ( she wanted to log it for 6) This should not even be a dispute, for 93.00 I should get the full 24!!! This is not a good representation of UHaul! I will NEVER use this establishment again. I have rented multiple uhauls, and I have never had any issues with one until this time. I will drive to the next town over next time. 93.00 for a 29.99 rental. Rediculous. Was there for over an hour just to get the rental as well!!! Was not given the dolly I rented, had to run back to the establishment to pick that back up. Crazy way to run a business.

Robert J.
Rating:

Customer did not leave a comment.

Charles J.
Rating:

Everyone was helpful, polite, & friendly.

Scott K.
Rating:

Customer did not leave a comment.

Deborah B.
Rating:

Everything was made so easy!!!! Thank you so much!!!!

TOM H.
Rating:

Customer did not leave a comment.

Fran C.
Rating:

Customer did not leave a comment.

Terrell B.
Rating:

Customer did not leave a comment.

DEBRA B.
Rating:

Dan was very nice very personal and have a smile on his face and willing to help

THOMAS B.
Rating:

Customer did not leave a comment.

Thomas D.
Rating:

Customer did not leave a comment.

Sonny T.
Rating:

very helpful`!!

Kristie N.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top