Customer Reviews for Don's Automotive Service
(U-Haul Neighborhood Dealer)

146 reviews

1140 N Main St   Urbana, OH 43078

(937) 346-8090

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(937) 346-8090

1140 N Main St
Urbana, OH 43078

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN KRISTOFER W. 
Rating:
5.0

They were extremely nice!

Byron H. 
Rating:
5.0

Customer did not leave a comment.

ALICIA M. 
Rating:
5.0

Customer did not leave a comment.

KIM EARL M. 
Rating:
5.0

The app for returning the truck would not work had to actually call and have a call back that hang up on twice. Then I actually call Ed a uhaul rep just so I could report that I had returned the truck in the proper time frame

Mark L. 
Rating:
5.0

We had a very pleasant experience with Don's Automotive. I would definitely use their location again.

Erin L T. 
Rating:
5.0

Everything was just fine, the people were very nice that rents the equipment. 5 stars.

David C. 
Rating:
5.0

Customer did not leave a comment.

Brad J. 
Rating:
5.0

Keep up the good work.

David C. 
Rating:
5.0

Customer did not leave a comment.

Trent B. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Really great, I'll be going to them again when I need to move! Which I hope isn't any time soon, admittedly. Great folks there, truck was easy to understand and worked perfectly.

Amelia S. 
Rating:
4.0

Original pickup location was in Athens Ohio. We were notified the evening before that we needed to pick up in Zanesville=100 miles out if our way.

JOHN B. 
Rating:
5.0

Nothing. Staff was friendly and made the process easy.

Judy J. 
Rating:
3.0

The woman running the U-Haul shop was courteous and knowledgeable. However, the physical appearance of the shop left a lot to be desired. Tidying up would go a long way to make it look a little more inviting. With that said, I went there to rent a truck and I did quickly and professionally.

Kenneth F. 
Rating:
3.0

had trouble with getting the lights to work. Don needs hit balls and adapters like most u-haul locations have. Also the back left tire has a screw in it I noticed it when I picked it up. They are 10 ply tires so I think it's ok it made it to Houston OK also there are no side raids for ratchet straps on this trailer what a pain in the ASS

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Debra A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas E. 
Rating:
4.0

Customer did not leave a comment.

Ronald R. 
Rating:
3.0

The check in and check out process were both very long and tedious. The equipment was in perfect shape

Richard B. 
Rating:
1.0

Over charged

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Mandy C. 
Rating:
3.0

I needed it by 7 and it took 30 minutes for an operator to call my wife for a verification. I was late to my job.

Jordan D. 
Rating:
3.0

We did not get the dollies we requested in our truck. It was self pickup so no one to talk to. Rented one furniture and one appliance.

Jennifer G. 
Rating:
5.0

N/A

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel N. 
Rating:
5.0

I don't know of anything. They were very nice and friendly

Mildred G. 
Rating:
4.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Nothing, everything went extremely well.

DAVE R. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Darrell T. 
Rating:
5.0

Great staff. Friendly. Helpful. Efficient.

Dan C. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Catherine D. 
Rating:
5.0

Quick to help. Safe, clean. Thank you.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Peggy J. 
Rating:
3.0

I had completed the checkin online but still had to redo the checkin at this location. That was a little frustrating. The clerk was nice. Trailer was clean and in good shape and the return process was quick.

Michael S. 
Rating:
4.0

The U-Haul rep was great at check in the.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

SCOT K. 
Rating:
4.0

While this location was in good condition, it was not the location I selected. This location is 30 miles from where I needed to pick up my rental (which, incidentally, was not the rental I requested), and the pick-up time was two-and-a-half hours later than my requested time. This put me more than three hours behind in packing up my things, which prevented me from getting all of the help I needed in moving. Furthermore, even after a three-hour delay, I was only 40 minutes late in returning the truck, yet I was still charged a $20 late return fee. This was a terrible experience with Uhaul (though I should be very clear that it is not the fault of either my pick up or drop off locations).

Paul S. 
Rating:
4.0

Customer did not leave a comment.

gerald G. 
Rating:
5.0

Didn't have any issues, was great to have a local location so not far to drive. Thanks Don's automotive for the great service.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Drop off point only. Business was closed had to use mobile phone for check in. All the customer service reps I spoke to in the call center and scheduling to get drop off point corrected were pleasant and very helpful.

Jared W. 
Rating:
5.0

Customer did not leave a comment.

Buffy P. 
Rating:
5.0

Customer did not leave a comment.

Jared W. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
3.0

Dropped off after hours

Dustin H. 
Rating:
3.0

Seamed to take forever to get the paperwork done, when I reserved the truck it took a half hour then a week later when I picked it up some of the same questions again.

Myron F. 
Rating:
5.0

The staff went above and beyond to make this my best rental experience with Uhaul. The Uhaul app was being glitchy and they were extremely helpful.

Brooke F. 
Rating:
5.0

Michele was very helpful!! She went out of her way to find the size UHaul I needed and had it delivered to their location for me!! Thanks so much!! That was very appreciated!! Kim

Kim B. 
Rating:
5.0

Wonderful place to do business with

Marcia C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
2.0

Customer did not leave a comment.

Del M. 
Rating:
4.0

Customer did not leave a comment.

Kim S. 
Rating:
1.0

Trailer hitch lock broke in route , trailer came off and damaged my bumper I the process on the highway. Filed a claim so I'm waiting to see how your company is going to remedy the situation with my damaged bumper .

Shawn A. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Kendra B. 
Rating:
3.0

The person who handled the paperwork was friendly and courteous. She explained things very clearly. I would give the people five stars. For how they did their job.

Jimmie R. 
Rating:
3.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Everything was done very professionally. Everything that's going on right now they were prepared for. Thank you so much

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

None

John A. 
Rating:
4.0

Very easy process nice people to work with

Michelle K. 
Rating:
5.0

VERY PLEASANT

CHRISTINA S. 
Rating:
5.0

I think there should be better upfront pricing to include insurance and be told upfront about mileage charge ..

Julie L. 
Rating:
4.0

Only suggestions would b to mention the online turn in requires pictures from inside the vehicle hence do not turn the keys in before doing online checkin like we did.???????

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Connie Z. 
Rating:
5.0

Customer did not leave a comment.

Jonah J. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
4.0

Don't do it!! It says 29.99/day for the rental. I paid 126.56 the day of the rental, moved some furniture and took it back that evening. An additional 176.72 was taken out of my account on 1/9/2020. They charged me 64.00 for fill up fee, 30.00 fueling fee, and I had to put 25.00 in the tank just to make it to my sons house to drop off furniture. They also charged me a cleaning tax and a rental tax!!! Talk about false advertising and a total rip off!! Wow, whatever happened to good business?

David C. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
3.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Great customer service.

Michele A. 
Rating:
4.0

Good people

Bryan H. 
Rating:
1.0

Try to have me pay 100$ more because of the mistake on miles

craig B. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

JFred D. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
3.0

The cost of the rental was very unclear until the time of rental pick up

Doug R. 
Rating:
3.0

Van was snow covered and back roll up door frozen shut, luckily I checked door and they got it open for me. Would have nice if they had the 3 inches snow cleaned off also. Regular lady who does the rentals was no there, a guy from shop had to stop his work and come in to do the paperwork, took longer.

Myron F. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
5.0

The customer service was way beyond exceptional! Michelle went above and beyond to make sure we were accommodated when the person we were waiting for to return the uhaul was late. The staff there were all beyond courteous.

Regina D. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
3.0

Customer did not leave a comment.

Josh L. 
Rating:
5.0

They took care of me very quickly. I also had to call and extend for a few hours and she was very polite, understanding and professional.

April M. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
5.0

Michelle was wonderful in helping with my moving plans!

Jay Y. 
Rating:
4.0

Customer did not leave a comment.

timothy D. 
Rating:
3.0

Got the job done

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Kathern L. 
Rating:
5.0

Customer did not leave a comment.

robin C. 
Rating:
4.0

Customer did not leave a comment.

Reed E. 
No reviews have been submitted for this location.

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