Customer Reviews for Dons Sinclair
(U-Haul Neighborhood Dealer)

124 reviews

215 W Main St   Salina, UT 84654
(Two blocks west of Mom's Cafe on Main Street)

(435) 529-3531

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(435) 529-3531

215 W Main St
Salina, UT 84654
(Two blocks west of Mom's Cafe on Main Street)

Services at this Location:

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Buy vehicles with cruise controls.

kay P. 
Rating:
5.0

Customer did not leave a comment.

Erica H. 
Rating:
5.0

Good person fast and easy transaction

Warren E. 
Rating:
3.0

The lady working kept pausing to help other customers while in the middle of helping me.

Brett J. 
Rating:
5.0

Customer did not leave a comment.

max L. 
Rating:
3.0

Back lot where the trailers and vehicles are parked is kind of ratty. But I'm glad it's there, it just could use a little upkeep. Drop off was easy.

Mike B. 
Rating:
4.0

The after hours check in process was a disaster. I was on the phone for an hour to get the truck and return the truck. Everyone at location was good to work with.

Jason H. 
Rating:
4.0

Turned in 2 days early

JAMES DEAN G. 
Rating:
5.0

They were so helpful and so nice and even waited a couple minutes past their closing time for me to make it and return the trailer. Great service.

Amy K. 
Rating:
3.0

Customer did not leave a comment.

Oliver C. 
Rating:
5.0

You could provide a grace period if the customer is a few minutes late. Penske does it...in fact, in certain instances, they'll give at least an entire day free. This is why I prefer Penske.

Theresa R. 
Rating:
4.0

The process at the checkout took 2 to almost 3hours just for the final checkout then when I got the Truck the Cab inside was filthy but I cleaned it and the Back of the Truck of course was Dirty.. Most of all U-Haul took good care of me and I got done what I needed to Sooo Thank You Very Much, Daniel Lawrence.....

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Really friendly staff

Tinieblas Q. 
Rating:
5.0

Customer did not leave a comment.

Milo B. 
Rating:
3.0

Customer did not leave a comment.

Kyle P. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

aaron F. 
Rating:
3.0

The people were super super nice and tried really hard to help me. I have nothing but good things to say about their customer service overall. My problem was that they just didn't know what to do. It took me TWO HOURS to pick up a tow dolly. Two hours. It was absolutely ridiculous. The people were trying their best but I don't know if it was the computer or the system or the set up but I couldn't believe that it took that long. Again, the two women were absolutely wonderful as far as attitude and trying their best, I think they just didn't have the training they needed or something.

Stacia R. 
Rating:
4.0

Customer did not leave a comment.

Greg J. 
Rating:
5.0

Customer did not leave a comment.

donovan C. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
2.0

The trailer was extremely dirty. It was obvious that it had not been used in a very long time and it had dirt and weeds covering the rear end and doors.

GARTH G. 
Rating:
5.0

The rep was very friendly , knowledgeable and competent. She even got one of the guys to hook up the trailer and explained everything to me.

Gabby B. 
Rating:
5.0

Sinclair always does a good job!!

Kevin R. 
Rating:
5.0

Call customer ahead of pickup time if agreed pickup location is not available. MY RESERVATION WAS FOR PICK UP IN RICHFIELD UT NOT 18 MILES AWAY IN SALINAS UT. COST MORE ME TIME AND GAS!

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

BARCLEY P. 
Rating:
4.0

Customer did not leave a comment.

MaRecia F. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
4.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

I rented a 4 x 8 trailer that was a very old trailer and the rims and undercarage were rusted and I called Uhaul and they upgraded me to a 5 x 8 for the same price. Excellent customer service at Uhaul and also at Don's Sinclair In Salina Utah. I would recommend them to anyone in need of a Uhaul trailer.

Jon M. 
Rating:
5.0

Always the best service in a small town! Really helpful staff!

Trevor D. 
Rating:
5.0

Everything at the return station went great, personal were helpful and friendly

Eric M. 
Rating:
4.0

Customer did not leave a comment.

Lawrence J. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Janice G. 
Rating:
5.0

Drop off was fine

lynn R. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS J. 
Rating:
3.0

My rental was due to be returned to this location on a Sunday, and they are closed on Sundays. I spoke to a uhaul representative on the phone before I made my reservation and was told I just needed to return the truck before the store opened on Monday morning. I returned the truck on Sunday evening and now I am being charged $40 for an extra days rental when I could have easily returned the truck on Sunday morning.

Brad M. 
Rating:
1.0

I first went to a location to pick up my truck. that place was closed. so I had to drive all the way out to salina to get a truck. they had a smaller truck and ended up chaging me more. I should not have had to pay extra for uhaul mistake

Michael C. 
Rating:
5.0

SUPER SERVICE WITH A SMILE !

Mandy B. 
Rating:
2.0

Customer did not leave a comment.

kerry E. 
Rating:
5.0

Customer did not leave a comment.

Sherry H. 
Rating:
3.0

Customer did not leave a comment.

Theresa R. 
Rating:
3.0

I had to show them how to use the uhuall system both times that I rented the uhual

Rating:
5.0

Great customer service really willing to help anybody in need

Cory W. 
Rating:
5.0

Customer did not leave a comment.

MARCO M. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

George Steven G. 
Rating:
4.0

Customer did not leave a comment.

Harold R. 
Rating:
4.0

Customer did not leave a comment.

richard W. 
Rating:
5.0

From all 3 locations we have used very Nice personel and good service. Definitely would recommend and use all 3 of these locations

BRUCE B. 
Rating:
5.0

Excellent and fast customer service as always.

LOUIS S. 
Rating:
5.0

Helpful and thorough!

Brenda H. 
Rating:
3.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

richard H. 
Rating:
3.0

Customer did not leave a comment.

Kyler J. 
Rating:
5.0

Customer did not leave a comment.

Kathy F. 
Rating:
3.0

Your trailer rental is very overpriced. You are taking advantage of people in need because you know they will pay more than is reasonable since they have no other choice.

Justin J. 
Rating:
5.0

nothing

WAYNE H. 
Rating:
4.0

I've done business with them before and would highly recommend to others, thank you.

LAURI B. 
Rating:
1.0

Customer did not leave a comment.

Chuck W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

The representatives were on top of the return process.

Lynae T. 
Rating:
2.0

Pretty disappointed with u haul they did not have any equipment nearest to me. Had to Drive thirty five mins to pick up the truck. Than another hour to pick up the car dolly. Joe Flynn in Fillmore Utah. Was absolutely no help and was extremely rude had to wait 3 hours there to pick up the dolly. And he wasent there to help. He had to call his mother to come help me. And the dolly was guaranteed to be there. It wasent there they had to drive to go get it. To bring it to me. Joe threatend me and said that he was gonna be a complete ass to me and tell me to pack my shit and go find a different trailer else where when I was guaranteed a car dolly. At one o clock and waited until four pm. Extremely disgusted on how I was treated. And will not Recomend anyone to the Fillmore Utah U haul. - Corban Blackburn

Corban B. 
Rating:
5.0

Customer did not leave a comment.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

Brent L. 
Rating:
3.0

Customer did not leave a comment.

MARLIN L. 
Rating:
4.0

Transportation was a nightmare, Christy in particular. I left a message for her boss Brad to call and he has yet to return my call. Even though I made clear to transportation that I did not want to pick up in Loa, that I would take a smaller Uhaul, transportation set the Uhaul up for a Loa pick up just the same.

WYATT M. 
Rating:
5.0

Customer did not leave a comment.

shawn H. 
Rating:
5.0

Customer did not leave a comment.

Sherman P. 
Rating:
5.0

Great personnel at this rental location!

penny A. 
Rating:
5.0

They were very good. Went out of there way to make sure everything was good..

Bonnie B. 
Rating:
4.0

Both locations were very helpful

sam H. 
Rating:
5.0

Customer did not leave a comment.

Quenette H. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
4.0

Customer did not leave a comment.

Steve G. 
Rating:
2.0

courteous customer service

DAN L. 
Rating:
4.0

15ft truck used way to much gas ...but nice

lloyd G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
4.0

Very fast and proffesional

RANDALL G. 
Rating:
5.0

Customer did not leave a comment.

LYNN C. 
Rating:
4.0

There was only one person available when we picked it up and my husband had a hard time hooking it up by himself. Later a mechanic came out to help him.

Steven L. 
Rating:
3.0

When I picked the truck up the needs oil change message was on in the truck. Does not give you confidence in the rental. They did not know how much extra a mile overage would be. Was not given enough miles for my trip/

Richard D. 
Rating:
3.0

I broke my neck to get the truck back to you but I was an hour and 11 minutes over, for which you charged me an extra day. The clerk alleged no flexibility to give me a break. This is very disappointing and I will do my best to avoid your services in the future.

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

Kaden M. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Add cruise control to vehicles, Allow to change vehicles mid-move.

SHELLY D. 
Rating:
3.0

Customer did not leave a comment.

misti H. 
Rating:
3.0

Did not have any contact at drop off location, I left the keys/contract in the drop off box. I received a distressing e-mail 3 days after leaving the keys that the equipment I returned was lost. I assume this was sent in error because I have heard nothing more. I would appreciate follow up on that to make sure everything is in order.

CHARLIE J. 
Rating:
5.0

The people accepting the rental were very kind and sympathetic to our situation. They provided us with numbers and instructions to help us resolve our problem. Hopefully we can!

Fred S. 
Rating:
4.0

Customer did not leave a comment.

Ralph G. 
Rating:
5.0

The young lady that helped me (Morgan) was very helpful and professional. She was able to help me and other customers at the same time with out being rude and she explained what she was doing through the process.

RANDY W. 
Rating:
3.0

I tried making a reservation online and was not able to due to the uhaul website not working. I then called customer service to make the reservation and the agent didn't even reserve me the correct trailer I had asked to reserve, the trailer we ended up renting was in very poor condition. I would not use uhaul again and I would not recommend you to anyone.

Mindy H. 
Rating:
5.0

Customer did not leave a comment.

SPENCER B. 
Rating:
3.0

Customer did not leave a comment.

alex D. 
Rating:
3.0

The locations were ok. The overall scheduling and customer service of the U-haul company is HORRIBLE!! Scheduled a truck near my current residence, 2 weeks prior and was notified the night before picking up the truck that I had to drive 1 hour in the wrong direction to pick up a truck and 1 hour back in an empty truck back to my house. ON MY DIME! No discount offered!! Horrible customer service!! I will never rent from U-Haul again and will tell people of my experience. And this isnt the first. Its a joke every time!

REN M. 
No reviews have been submitted for this location.

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