The only compliant I have is we requested and paid for blankets with our online reservation. Although, it was made online; the reservation was made night before and we did not pickup truck until next after hours. Therefore, rental site had all day to supply blankets. However, when we mention to them about not having them, we were told we had to take it up with online customer service, as they are not responsible for reservations after hours and would not been able to supply blankets. Remind you reservations was made day before and was not picked up until next day after hours. A whole business hour day went by, and they did not acknowledge our rental. They continue to rebuttal due to it been reserved online they have no vision of online reservations. It seems pointless to be a U-Haul rental service affiliated and not have visual of online orders. Just know if you need equipment make sure your rental is picked up during business hours, so they can assist you.
marco p
Customer Reviews for Double Eagle Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your UI for your app, explanation of how the “referral” system works, and your on the phone customer service is sub par. I had to wait over 45 minutes to pick up the truck for a verification because the application wasn’t showing the chat from the customer service agent that was trying to tell me I have an out of state license and I need 2 different verification sources. We called customer service, and again, we’re not told we needed 2 different verification options, and the rep was very short and standoffish. It would’ve been nice to be immediately told I need 2 different verification sources if I’m an “out of state” renter up front, and save us time.
Armin MThe truck was clean and ready to go. However, it was a little difficult to lock the back gate and the check engine light was on doe most of the trip. The UHAUL representative was nice to show me how to close the gate properly. Overall, the truck was useful for the local move.
Virginia PThe truck had some damages not register in the previous photos. The fuel tank was not full.
Edison RThe truck had been parked under a tree in the outside was filthy
JUSTIN LUsing the iphone check-in procedure for the first time, I was a bit annoyed that the UHaul website instructed me to bring my driver’s license and location enabled phone - yet, when I arrived needed to have some sort of verification like a passport, employer contact , others. Whay was this not told to me beforehand?? I also found that the website didn’t work for check-in, telling me that I was not at the right location - once I uploaded the app, the process worked perfectly. It is a great system, however, just a bit more info should be provided up front to make it a less frustrating experience.
Allen HThe back of the truck was not locked and the blankets I requested and were charged for were not in the truck. The interior of the cab was dirty and the cargo compartment had broken ceramic pieces on the floor.
Paul NNothing
VICTORI NDon’t charge me an extra day of service when I bring it back in 25 hours versus 24 hours. I was told that as long as I got it back by 5 that I would only have to pay for one day. Thanks!
David KThe staff was great to work with. Made the process very easy! Thank you
Dawn HWorst place ever. Yall suck!!!!!!!!!
Linda S | Overall ExperienceI was very grateful for the willing and competent assistance I received from the staff at Double Eagle Storage. They set up the reservation. They checked the truck in when I completed the moving task. Of three truck rental locations I have been in recently, Double Eagle Storage stands head and shoulders above the other two!
Michael DCheck in frustrating
JOHN SAn overall excellent experience. My only complaint is that I had already filled out the online paperwork on the website, and then had to redo it on the mobile app when I tried to get the van. Frustrating. Other than that, a good experience.
John BStaff here was very kind, but space is limited
Daniel KMake sure trucks are fully fueled. My truck started at 1/4 tank
Kevin KIt took me over 30 minutes to to input the info they wanted. It took them forever to give me the code after putting it in
Jimmy SI called that morning and said the drop off location was wrong. She gave me the correct location and I proceeded to go there. When I got there, I went to online check out and there was a totally different location listed. I called again and she did change it. Other than that, I checked in on the app and the process was fine.
Shari EVery helpful facilities I both locations, would highly recommend both.
TANYA HVery satisfied with everything. Thanks.
Carter C | Overall ExperienceThe office staff was very friendly and helpful.
Johnathan E | Overall Experienceexcellent
Pedro VThe online process of pickup and drop off was onerous. I'm currently disputing the charges. I ordered and paid for a hand truck and none was provided.
Brian MNot being good with computers, it was hard getting sign on and getting key. The original location was changed and I wasted 45 minutes getting to right one
jack sThe people working there were nice, but they had no idea what they were doing with the equipment they rented to me.
Haleigh CStaff was very friendly and helpful. The unit was safe and clean. I would definitely recommend them.
Lasha A | Overall Experience