Problems with the app, but that wasn't the fault of the dealer. He was very cordial and apologetic for the electronic problems.Patrick G.
Customer Reviews for Double Springs Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was not me, someone is using my identityBen M.
Customer did not leave a comment.Alex S.
The guy at the front was personable and efficient.Michael R.
Customer did not leave a comment.BRIAN H.
Mice/rats got into mattress/sofa pillows/upholstery Ruined them. Rodent urine smell on everything they didn’t eat upSteven J. | Overall Experience
Customer did not leave a comment.Shanon F.
I have used this facility multiple times. It was great, the staff friendly, and was easy to use. Would use it again.Paul T. | Overall Experience
Friendly and knowledgeable. Truck was at this location and didn't try to send me somewhere else to pickupkevin E.
Customer did not leave a comment.Allison T. | Overall Experience
Been using this service for years I love itErica S.
Customer did not leave a comment.Angela F.
Customer did not leave a comment.Lisa L.
Customer did not leave a comment.Catherine M.
Make sure agents are completing thorough walk arounds and notating mileage and fuel upon return. I had to ask the agent if we were going to complete the check in. This step can avoid any disputes and unsatisfied customers in the future.Travis H.
Customer did not leave a comment.Ken J.
Customer did not leave a comment.Amie S. | Overall Experience
Customer did not leave a comment.Angela F.
Customer did not leave a comment.Melissa E.
Worst Customer service experience in the last 10 years. I am not rating this location but the Uhaul experience. I booked the reservation a month ahead of time at Johnsons Hardware n Fayetteville, AR. I even confirmed the reservation the Wednesday before my rental. Without notice not only did the reservation location change (across town) but the date was pushed out a day and the time was changed as well. The new date and time did not allow me enough time to vacate the current residence in time without incurring a substantial fine. End result, I had to move items 4 additional times in order to avoid a fine. Not sure as a customer what I did wrong to get treated so poorly. What I am trying to understand is the Johnson location when I got there had plenty of Uhaul's the size I reserved. What that is telling me everyone of those trucks were reserved over a month ahead of time. Hmmm, that doesn't pass the smell test. I plan on reposting this on every social media site I own so to push others not to use Uhaul. I would like to say the Double Springs Location was up front an honest with me once I found them and my reservation had been transferred over to them.David B.
Scotty and Jack do a great job!Curtis L. | Overall Experience
Scott was always helpful and so was the other guy sorry can not remember his nameDEBRA R. | Overall Experience
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Jack A.
Customer did not leave a comment.Kelly N.
Customer did not leave a comment.Kristi T.
Customer did not leave a comment.BILLY S.
Customer did not leave a comment.Shreyash G.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.LATOYA H.
Customer did not leave a comment.Andy D.
Customer did not leave a comment.Mark T.
The truck was the worst-maintained uhaul we've ever had. The steering was loose and not responsive and felt unsafe. I would not have driven this truck on the highway. Also, I did not receive the blankets for packing and unreported this when I returned the truck the agent indicated he would ensure I wasn't charged for the blankets but the final invoice which reflected mileage still included the $10 charge for blankets.Michael C.
Very easy return processChris G.
Customer did not leave a comment.Taylor E.
The reservation on Uhaul website and app were a nightmare. It took me more than 30 minutes to get my reservation complete. It was very disappointing! The online reservation process was a breeze in the past. but it is horrible now.Aik Jong T.
Scotty provided an excellent customer service !Noverson V.
Customer did not leave a comment.MARK H. | Overall Experience
Safety of one's stored possessions and 24-hour accessibility are the two key elements for having a successful storage experience. Double Springs excelled. I could not be more pleased and highly recommend this facility!Craig M. | Overall Experience
Roads around the storage facility usually had low spots that held water. Protective posts were out of the ground and laying on the ground. However, the storage units themselves were clean, maintained and well lit inside climate control. Security lighting outside the facility needed improvement. A fair amount of those lights were not functional when accessing units at night. However, I never had any issues with the gate and the facility seemed secure.Matt P. | Overall Experience
Customer did not leave a comment.Julian P.
Customer did not leave a comment.ALAN B.
Customer did not leave a comment.Deborah C.
Customer did not leave a comment.Tiffany B.
Customer did not leave a comment.Ronalldo C.
The appliance dollies were damage/bended. Also the furniture blankets didn't have 6 in each. I was short on both bundles that were given to me.Domingo R.
Customer did not leave a comment.PATRICK A.
The inside of the van looked like it hadn't been cleaned since the last renter. Still cleaner than my kids keep my car, but not what I expect when I pay to use something. Still needed it. Still rented it. Met my needs. But it was dirty.KRISTIN M.
Customer did not leave a comment.JEFF K.
The truck smelled like an ash tray. I got anothrr from the Springdale officePhilip G.
The gentlemen that helped us out was a great help and oh so friendly! I will be using this place for my next U-Haul rental for sure and will recommend it to all my friends and family!Christina H.
Customer did not leave a comment.David R.
Agents are very friendly and knowledgeable and explained all paper work. The rental and return is very quick and easykevin E.
Some issues with the upfront message that I started with a full tank. The gas was maybe at 7/8's. I put in $21.00 - 5 gallons when I only traveled 20 miles. I believe your small rental trucks get better than 5 miles per gallon. I believe I should be credited $10.00 back to my account. Tom Mertensotto 18 Cargill Lane Bella Vista,AR 72715 443-614-4137Tom M.
So helpful in getting a truck for flooding of student housing. Easy pickup and drop off.Laurell P.
They looked in the truck and were shocked as well as the car trailerMichael G.
Customer did not leave a comment.Rose B.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.MIchelle V.
This webiste is easy to navigate & look for what you need exactly. Staff was niceKatie D.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.Michael S.
No commentLarry M.
Customer did not leave a comment.CHARLES R.
Great service !DAN W.
Customer did not leave a comment.Haliee F.
I wish I had known about this location sooner. The gentleman that helped me was extremely friendly and very courteous. Other customer service outlets can learn a thing or two from him.Steven S.
Compensate when you have to drive 30 miles to get equipmentTAMMY W.
Nothing! You guys were absolute angels thank you 🙏🏼Lacey E.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.CHARLES R.
Customer did not leave a comment.Israel S.
Scotty is awesome!Marla H.
Perfect U-Haul facility. The owner and staff are extremely knowledgeable and helpful. Use this facility often and are so pleased they are close!JANELLE S.
Customer did not leave a comment.Larry S.
Friendly staff, he came out hooked up the trailer, checked all the wiring and lights (safety check). Fast no wait in line same when I dropped it off.TOMMIE F.
Clean and convenient. No worries of heat and cold in our climate controlled units. We have used this facility a couple of times and would recommend it to anyone who needs storage.SHIRLEY P. | Overall Experience
I chose not to pay for the Safe Move coverage and yet I was charged for it anyway. As soon as I noticed it, I was still at the facility and I went and told the man on duty. He assured me he would have it taken off. It is still charged on my bank account. It is a $15.40 difference with tax and the charge. I have called and left messages but not heard back.Josh F.
Customer did not leave a comment.Bennett W.
I have used this location in the past and they are always very helpful and kind. Great customer service!!!Katrina R.
My family and I did not appreciate all the insulting political signs on the property, I'll never do business with any of you again.Thomas P. | Overall Experience
Customer did not leave a comment.REBECCA P.
Customer did not leave a comment.YULIYA C.
The side mirror was broken and impaired rear vision. The wrong drop-off location was entered in the contract so I had to call and make arrangements to drop off at right location.JUDY C.
Customer did not leave a comment.Paul A.
Really great experience with our unit for long period, friendly staff. We got a uhual trailer once to move a few things went great. Then when we just moved out a uhual truck. Very nice management.Sergio H. | Overall Experience
Customer did not leave a comment.MICAH G.
Very friendly and attentive! Provided service in a professional manner and I would highly recommend this location for you U-Haul needs.Carlos V.
Customer did not leave a comment.Kevin S.
Customer did not leave a comment.GAIL T.
Customer did not leave a comment.Murray B.
Customer did not leave a comment.Debbie M. | Overall Experience
Scott and the young fella I believe Zack were very helpful totally recommend double Springs U-Haul thank you for all your helpâ€¦.âœŒï¸😎🌺Anita BenavidesANITA B.
Customer did not leave a comment.Barbara S.
Customer did not leave a comment.Derek S.
Customer did not leave a comment.KELLIEA F.
We will always use Double Springs Storage after our positive experience!Ernest J.
I was totally screwed on this rental and I am having a lawyer look into the matter 863.00 was crazy for a 15 ft truck and a car tow ..Shirley A.
ya did greatMark P.
Great facility. Can not say enough about the owners. Rented a U Haul also from here and they went above and beyond with the experience. If i need a storage unit in the future ( Hope not cause we're done building & Moving LOL ) But would deff. return. many Thx Thomas CarneyThomas C. | Overall Experience
Customer did not leave a comment.MARY S.
Customer did not leave a comment.Benjamin H. | Overall Experience
Customer did not leave a comment.AKSHAY N.
Great experience. Scotty anticipated our needs and was very helpful. He was very professional and easy to work with. Our company will use them again.Gary G. | Overall Experience
Customer did not leave a comment.Lynn T.
I have had my storage unit at Double Springs Storage for a little over 10 years and have had nothing but the best experience with them. It is well secured and the staff is great. I would recommend them to anyone needing storage.SHARON R. | Overall Experience
This location is always the best to deal with I have used them for years I won't go anywhere else Thanks Scotty Rachel NeuginRACHEL N.
Scottie was a great help and so kind to me. I used this facility for almost 4 years and never had any issues. Thank you for all your help and service!!Jennifer S. | Overall Experience
Customer did not leave a comment.Amber T.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.Taylor S.
Scotty took care of us! Had us on the road in no time!KEVIN C.
Equipment was well maintained but cab of truck was kinda grubby. Weird sticky spots in the cup holder, kinda smelly. The worst part was despite having made a reservation months in advance and confirming with our preferred pickup location in our town earlier this week, 2 days before the move Uhaul changed our pickup location to one like 30 miles away. Because of this we were not able to tow our car as we'd planned, and it made for a more difficult trip. However, the pickup location on Double Springs Rd was itself very clean and inviting and the staff there was excellent.Vera B.
Jack was very helpful with our check in and new unit rental. The unit had some insulation damage, but he was on top of getting it repaired promptly so that we could unload the truck and avoid additional fees. The only thing I wish was different, was that this location would honor the free month of storage with a one-way truck rental. I've now missed out on 4 free months.PATRICIA M.
Customer did not leave a comment.Toni G.
Customer did not leave a comment.Hannah L.
Update what Uhaul business are currentShannon C.
Customer should be treated with respect.Laura M.
We used it for about 6 months and the staff was very friendly and easy to do business with. They kept long office hours and are just good people. Will use them again next year when I need a unit. Place is kept nice. I would reccomend them.Marty E. | Overall Experience
I have used Double Springs Storage several times, and, I'm always impressed. They aren't just a business, they are like friends that have your back. Never any hassles. In fact, they go the extra mile to make your storage or move hassle-free.Cynthia D. | Overall Experience
Customer did not leave a comment.DEBBIE S. | Overall Experience
Customer did not leave a comment.Serina T. | Overall Experience
Needed the unit for a short duration. The process was smooth moving in and moving out. I have zero complaints and would recommend to anyone.Christian L. | Overall Experience
The climate controlled units are the way to go for long term storage. After 2 years, all books, fabric, photos, etc. were in tip-top shape. My only issue was that the interior lighting was motion activated & left you in total darkness when trying to sort things in the unit until you could grope your way to the hall & flail your arms. The only solution was to prop open the exterior door.SUSAN H. | Overall Experience
clean, easy access. staff is very helpful with both storage and uhaul solutions.WAYNE T. | Overall Experience
Great location. The manager, Scottie, was always available for questions and suggestions. Great customer service.Fran S. | Overall Experience
Both move-in and move-out were great! The staff worked with me on my move out date which was super helpful! Highly recommend!Bailey H. | Overall Experience
This was our second time using this facility. We will definitely use them again.MISTI S. | Overall Experience
Excellent facilities and staff!susan b. | Overall Experience
Great placeBenessa Y. | Overall Experience
Scotty the facility manager, was always friendly and accommodating of our needs. He clearly explained everything to us. He kept the place clean and secure.DAIVD M. | Overall Experience
Free month rental was not for this location. Associate said it happens all the time. Uhaul should update the site or talk to storage facility about how it works. Very inconvenient for us!!Privacy R. | First Impressions
Great location - the staff is friendly and helpful!Privacy R. | First Impressions
The guy at the front desk was nice and easy to work with when the space was smaller than expected, but we switched to a bigger unit easily. The climate controlled unit felt mostly like outside.Privacy R. | First Impressions