Customer Reviews for Down Town Globe Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Down Town Globe Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

roger M.
Rating:

AMAZING AMAZING. First rate, hands down, on this side of town. They make life easier as a business runner. Highly recommend... the very best.....🌈

LEIDY S.
Rating:

Customer did not leave a comment.

COURTNEY L.
Rating:

Customer did not leave a comment.

Jacob B.
Rating:

Best in the west

YOUNG T.
Rating:

A+++++ customer service

JOHN W.
Rating:

Excellent service easy and fast. This location is the best!

JASON K.
Rating:

Customer did not leave a comment.

Alejandro D.
Rating:

I give them 10 Stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Elizabeth T.
Rating:

Grate service thank you

Kevin C.
Rating:

Reserved a few items in my rental like dollies and furniture pads and I wasn't even notified that they were not available until I checked the cargo myself. And I have yet to see the charges taken off the bill.

Christopher R.
Rating:

Customer did not leave a comment.

DANIEL B.
Rating:

They didn't have any of the non-truck items I had reserved and needed, including an appliance dolly and blankets. I had to drive miles to another location (which cost me money in extra mileage). They give their uhauls with only a quarter tank (both the person in front of me and me) so you have to fill up at their gas station. They also don't refund you anything for returning it with more than a quarter tank left.

DANIELLE M.
Rating:

Customer did not leave a comment.

Leidy daniela S.
Rating:

Best customer service!! Must get it!!

Blake T.
Rating:

Helpful staff. Had my reservation and no hassles.

Henry W.
Rating:

None

Alejandro D.
Rating:

Very fast very efficient I will give it 10 stars

YOUNG T.
Rating:

Very clean well maintained truck with lots of options. Highly recommended

JOSE C.
Rating:

In getting the uhaul, we had a negative experience based on how the over counter person was handling us based on tone of voice and condescending attitude, this was our first time ever renting a uhaul and almost made us not go through with the rental. HOWEVER, in returning the uhaul rental, Guillermo was so pleasant and helpful! He answered any questions and was able to problem solve and support our needs as we returned the uhaul. Thanks to him, i have recommended this location to others and recommended to ask for guillermo to assist. Thank you!

yapi D.
Rating:

They charged me for 33 miles, but I really did 6 miles, that a ripoff

Alejandro D.
Rating:

Quick and easy pickup

Daniel L.
Rating:

Fast and professional - A++++ I would recommend this place to everyone!

TERRILL H.
Rating:

Great costumer service..

PHILLIP C.
Rating:

Great service, my favorite uhaul! Thank you Tony !

Alejandro D.
Rating:

Test for the service if it was up to me I'd give them 10 stars

gorgui S.
Rating:

Excellent service Good management

Jose C.
Rating:

Tony is the best on the biz!

JIA C.
Rating:

very good!

Derek L.
Rating:

Great all around !

Qalil I.
Rating:

The man running it was very unprofessional at pickup and return. The truck had trash strewn around in the back and the gas was less than half a tank.

KENNETH G.
Rating:

Employees polite and very accommodating.

Henry W.
Rating:

Clean the driver area there was trash left from the previous driver

SHERYL G.
Rating:

Customer service not the best. Location is dirty

SEUNG JUN S.
Rating:

Customer did not leave a comment.

Karl P.
Rating:

very dirty equipment, reserved a dolly but not available. the location closed at 2 pm even though my reservation was till 3pm

Richard C.
Rating:

The entire process of renting a cargo van was smooth and painless. The gentleman onsite was extremely helpful. I recommend this location and would use their services again without hesitation.

Alejandro D.
Rating:

Like this insult Location you are bad if I could I give it more than 10 stars

Robert S.
Rating:

When I made my reservation online, I had 2 insurance options: $10 with small coverage or $0. I selected $0. After my move, I was charged $25 for insurance. At no point was this told to me. This is a shady business practice.

ramond C.
Rating:

Customer did not leave a comment.

Jose C.
Rating:

Tony is the best!

DEBRA F.
Rating:

Doable hospitality could have been a little more approachable

JOSUE T.
Rating:

Good customer service.

Jose C.
Rating:

Simply the best!!!

HENRY W.
Rating:

Customer did not leave a comment.

Eswin R.
Rating:

Customer did not leave a comment.

Dione T.
Rating:

My mobile pickup was not easy. The truck I rented was down , so I had to go to the desk and wait and pay again by card. Then i got a bigger uhaul so my estimated clearance was compromised

SHAO W.
Rating:

Customer did not leave a comment.

Katie F.
Rating:

I am trying to be contacted by a manager. I had a terrible experience this past weekend renting a U-Haul truck. I had awful customer service and I would like to take this issue up with a manager. Please reach out to me at 847.322.6349. Thank you.

EVELING R.
Rating:

Didn't get the van i wanted.

Hsiuchen P.
Rating:

Put correct business hour information for the locations.

MANDUKHAI U.
Rating:

Due to corona virus and being safe, I reserved a self-check in rental but the person who was at the location said I cannot check in on my own and he processed the order.

Lauren T.
Rating:

Customer did not leave a comment.

ramond C.
Rating:

Customer did not leave a comment.

Pylyp L.
Rating:

Customer did not leave a comment.

MICHAEL L.
Rating:

The manager was very helpful and got me in my van quick.

Dotan S.
Rating:

This is not a comment about the location. It's a comment about U-Haul‘s reservation system: I reserved the truck at a location close to me but upon calling ahead of time i was informed that there was no such truck to rent there. They ended up finding the truck I needed at a location much further away. but had I not called ahead of time I would've arrived the morning of the rental and have been out of luck. That is just not acceptable.

pedro Y.
Rating:

Customer did not leave a comment.

John B.
Rating:

This was a truly horrible experience. The short version of the story is that there were several instances of me being told that equipment was available, only to learn later on that it was not. In the end, the trip ended up taking 6 hours longer, and costing me about $200 more than my original reservation. The Details: I reserved a 26' truck and auto trailer to move my parents from LA to Phoenix. I traveled 400 miles to get to LA, only to be receive a message that “UHaul is unable to accommodate my move today”. Apparently, no trucks were available within 50 miles of LA. So I was stuck trying to contact other rental truck company that wouldn't charge $4,000 for a same day, one way rental truck. After calling back a couple hours later to reserve a round trip rental (which would've required driving the empty truck back to LA, and taking a plane back to Phoenix) I was told that a one way truck was available downtown, but my auto trailer was not available. I found a Uhaul location that had a trailer and reserved it with a scheduling rep from Uhaul corporate. When I called the location that evening, the rep apologized and told me that there was no trailer there for me, and that the location hasn't had any for over two weeks, so he wasn't sure why someone reserved it. He told me that he had much a lot of smaller trailers (auto dolly's?) that I could use. This was a less desirable solution, but before I agreed, I asked him how could I know for certain that I wouldn't show up and be told that there are no auto trailers in their inventory. After looking further, he said that they don't actually have any of those either. After expressing my disbelief, I was told that there was one trailer, about 15 miles away that someone didn't pick up before closing. He also told me that I should arrive before the location opened or he can't guarantee that they wouldn't give away the trailer that I reserved with my credit card. I got there early enough to get a trailer, and about 45 minutes after we departed, the AC in the truck went out. After all of the extra driving around that I did, I was still charged an extra $13 for going over on mileage. Uhaul has a lot of work to do to address the holes in their reservation and scheduling system if they want to earn my business again. As a Process Improvement Specialist, I welcome the opportunity to speak to anyone at Uhaul to help address the issues that contributed to my negative experience.

ERLAN R.
Rating:

Guillermo have provide a good customer service at the check in time You should be there all time good service

Alejandro D.
Rating:

Always quick always friendly I would give them 10 stars

Erlan R.
Rating:

This person is so Rude Racist offensive He doesn't want to rent my friend a cargo Van just Because my card decline one week ago I am a loyal U-Haul customer for 10 year renting every week I will go to another car rental which I was my friends fault just because is my friends I don't think U-Haul have trained this horrible person this way If you don't have time to do your job please don't do it as costumer Is not my problem to have that kind of horrible experience I feel so frustrated

Hanalec M.
Rating:

Best branch ever! Always smooth and super friendly. Thank you!

Kenneth D.
Rating:

Customer did not leave a comment.

Niki Z.
Rating:

I said I didn't want insurance and they charged me for it anyways. The man who runs this place is rude and clearly scams people, I moved the truck down the block and back and somehow got charged for 4 miles

Howard L.
Rating:

Help clarify where to get the keys once arriving and using mobile pick up

Timothy S.
Rating:

I thought I rented the van for 19.95 a day. I used it for 6 hours, drove it approximately 40 miles, paid the 25 dollar insurance fee, rented a dolly and the bill was $125.00. I was expecting half that...so I most likely will be looking elsewhere next time. The guys at Downtown Globe were great, your "bait and switch" pricing was not.

SALOMON K.
Rating:

Excellent, fast, efficient, r the words .

Alicia A.
Rating:

Seller seemed annoyed that I did not get the $25 insurance for the trailer and when he attached the trailer to my truck he did not screw that knob and the trailer was loose. It seemed like if he did it on purpose just because I didn't get an insurance.

mark M.
Rating:

i SAY JUST CONTINUE TO DO THE SAME ABOVE AVERAGE WORK AND CUSTOMER SERVICE LIKE YOU PROVIDED MEWOULD BE GREAT!! THANK YOU MUCH! M.A. & CECILIA M.

MARVIN D.
Rating:

Service is poor, and the gay there is very rud, I wont recomend this location to Any one , Gas was less than the paper estated when I get back with the truck he wanted me to fill the tank where he said, I refuse because I take a Picture of the original amount it Was . He is a very desonest person.

Alex P.
Rating:

Customer did not leave a comment.

Christopher J.
Rating:

Helpful staff. Fast. Great customer service...

jason Y.
Rating:

The employee was very rude

Alejandro D.
Rating:

I go there all the time, I give it 10 stars

Jose C.
Rating:

Simply the best!

Jackson P.
Rating:

Rude staff

Diana G.
Rating:

Customer did not leave a comment.

Abraham Y.
Rating:

Customer did not leave a comment.

Staci F.
Rating:

Didn't have the uhaul store just a pick up location

Yessica C.
Rating:

Customer did not leave a comment.

Jackie M.
Rating:

Customer did not leave a comment.

Jose C.
Rating:

Excellent service!!!

Paknon A.
Rating:

Customer did not leave a comment.

Kevin P.
Rating:

Location does not offer 24/7 pickup as advertised online and also did not have the equipment that I reserved. Cost several hours of waiting and ended up needing to do 2 trips with the smaller equipment. I had even called the day before and UHaul confirmed everything. Terrible communication.

rocio M.
Rating:

Customer did not leave a comment.

Angela H.
Rating:

Customer did not leave a comment.

Austin H.
Rating:

Customer did not leave a comment.

Lukas S.
Rating:

The manager stated that they do not open before 8am, which is different than what the Uhaul website markets. This should be rectified.

liborio S.
Rating:

Excellence

moonsung O.
Rating:

Customer did not leave a comment.

EMILY G.
Rating:

Customer did not leave a comment.

Chan L.
Rating:

Customer did not leave a comment.

Jose C.
Rating:

Top notch as always

James K.
Rating:

Customer did not leave a comment.

Beverly D.
Rating:

Great Service

Michelle W.
Rating:

Awesome customer service! Friendly, quick and expert customer service.

Jim R.
Rating:

Pre ordered two furniture dollies and only one was available. Could not adjust contract so I was sent to a different location to pick one up. He said he would call ahead and all I needed to do was pick it up. That second location told me they were not informed I was coming and they also didn't have a dolly. Luckily the second store was extremely helpful and she located another dolly and saved the day.

Alejandro D.
Rating:

Love the service I would give him 10 stars

Artin B.
Rating:

Customer did not leave a comment.

Karine J.
Rating:

The location was great, fast and easy!! Uhaul over all as a company has given me so many damn problems! I would rather pay 3k to get movers than have to deal with their s*** again.

No reviews have been submitted for this location.

Back
To Top