The service is excellent and very efficient. However, there are lots of additional extras in their price, for example, charging you per mile. Turns out its not that cheap, but it is good.
marcus doyle
Customer Reviews for Down Town Globe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super helpful and kind. Thanks Tony
ALEJANDRO CORDOBAThe Uhual location I go to all the time. Sam is always friendly! Thank you.
Sandra BonnevilleI will be contacting Uhaul more formally to issue my complaint. In short, I lost $170 because this location didn’t have the truck that I reserved and spent almost an hour trying to figure out how to check in the truck once it arrived so I can eventually get back to my movers who waited an hour for my return. Other people renting vehicles at that location at that time were all having the same issue and we were chasing employees around to be assisted and to remind them that we were still waiting every 15 minutes.
FRANK SIRAGUSAIt was a pleasure renting a oversized truck very well maintained very nice staff!
amir shahbazyarThe gentleman who ran the place was super friendly and helpful. My only complaint is that I was supposed to pick up my Uhaul in Venice. LA was a 30-minute commute, which we were not anticipating. We were also told that a dolly was not guaranteed.Very disappointed in the last minute change with Uhaul.
Kami LinanA bit pricey
Simbi KaliGreat U-Haul station, I always send my friend to this station. Thanks Tony
amir shahbazyarBest location in Los Angeles and Tony always taking care of me
Jorge HerreraMuy bueno me gusta mucho
Maria MartinezTony is the best and very helpful
LASHAWNDA JACKSONFound a loaded pistol under the drivers side seat. I could have gone to jail and lost my career in the US Navy. But U-Hual does not seem to care at all. I will use budget from now on.
Terry Keeteralready sent a review for thsi
Brandon-Tyler BenoitBest uhaul in town! With Tony
Aidan NelsonDrop off was great. Plenty of room to manuevar the vehicle around. The staff was friendly and helpful. Definitely would recommend this location for drop off or pick up.
Monica JorgensenGreat experience! Income here 2-5 tike a month. Tony is the man.
Guillaume OllivierI would say what could help is better signage so that the customer knows where to get to the office to get their U-Haul.
Scarlett WeisExcelente 👌
Julio VasquezThe guy was really nice, he was helpful
Amirhossein Azarabadia+ customer service and uhaul here!
drake dragonVehicle engine light is on. The steering wheel of the car is old and has worn off.
Young Bok LeeThe only issue was they didn’t have the equipment needed. He gave us a choice between a dolly and a carpet dolly because the guy said he didn’t have enough. We had to purchase a carpet dolly to make our move easier and truck smelled really bad.
Vanessa RiosVery helpful and patient
Kiera MulliganThe best U-haul ever!!!
Kevin Llewellyn#1 uhaul location for customer service
drake dragonTony made things quick and easy!
WAYNE NAKASONEI come to this location every time because the guy managing it #1 uhaul employee- great business!
drake dragonThe person at the location was extremely rude and the pickup truck was dirty. Smelled like smoke and there was blunt wrappers and an old smoothie in the truck as well as melted rubberband on the seats. The car had a big scratch at pick up.
Dina CookThey did not have the utility dolly nor furniture pads I had reserved in advance. I ended up having to buy those items from a hardware store. No one at location even 30 minutes before closing having to do a self drop off on the phone. Took 10 min for website to work as it will not load and was not due to reception issues.
Gustavo NavaThe total charge for my 5 miles usage of Uhaul is $150. This place is totally is scam. They just simply made up a fuel level and ask for HUGE fuel charge.
Zhongqi LiuCome get a rental truck ask for Tony all trucks u need
liborio salazarGreat location 2 rent a truck 🚚 ask for Tony
liborio salazarAll day there's truck just make reservations n ask for Tony
liborio salazara+ thank you number one uhaul they just need more vans !
drake dragonI only come to this location for my business needs A+
drake dragonThis location was filthy and located in an area that was densely populated with homeless people running around the outside of the property. I had one person run in front of the rental vehicle as I was driving, appearing as if they were hoping I would have hit them. The key drop off was not easy to find. When looking at the picture in the application, it shows a key box to place the key in, however, the key needed to be given to the person at the store. The key drop off box was not easily visible. This location was also a one hour drive away from my move-in location, and this was the closest location I was able to choose from.
Miguel GamboaThe owner is a good person
Vivian MolinaGreat experience!
pabel sermenlGreat location to rent a u-haul just ask for Tony
liborio salazarMake sure the truck is swept out before its rented out again in the back and in cabin
Lindsey MartinClean equipment, better customer service. Needs AC
HUMBERTO RANGELTONY IS THE BEST DUDE. QUICK SERVICE.
KOUROSH NABATIBest uhaul in town
M NADERII come to this location for all my business needs! Tony #1 manager
drake dragonClean the car before next customer because when we Got it there was ash and personal belongings left after the previous driver
Patrycja KaniewskaAmazing service. I did not have a reservation and it was the last day of the month so uhaul was packed!!!!! Tony pulled a truck out of his a$$ for me out of nowhere. Lifesaver!!!!
Haresh SajnaniThe older man who works the morning shift is very rude, condescending, and unhelpful. He is a bad representation of your company.
ethan geigerGreat location to rent a truck just ask for Tony
liborio salazarAll good. The App did error out on me when I was trying to upload the final drop-off photos. FYI
Richard PalmerThe place is dirty and messy. Yet, the one person that works there is a very nice gentleman. Now, I got there at 9:30, for a 10am pickup. I didn’t leave the place until 10:40. This location needs serious cleaning and staffing. It’s an old car mechanics shop. Old tools, oily rags, dirt and grim all over. Hard to stand in line, but I did, for 40 minutes.
Tim HamiltonThanks, Tony
drake dragonTrucks on time clean and ready. The service there for obtaining and drop off are top notch!
Bonny RiceThe agent was rude
Jorge Luis EsquivelA+ service here!
drake dragonNice
Jose Luis DuartePersonnel were very accommodating and friendly.
Eddie MarionCustomer Service was excellent and makes customer friendly. I love to recommend my friends this location.
Bennie ChangA+ service
drake dragonTony is the man to look for if u need a moving truck. Must check this location
liborio salazarA little tough to navigate through due to location. Staff helped park the U-Haul which was excellent and helpful service that was appreciated.
Reyna EnriquezUnfortunately, the owner of this location was very rude and not helpful when it came to problem-solving. Some of the equipment I reserved wasn’t available at the location, leading to some of my furniture breaking on the move. Overall a poor experience. There are way better U-Haul Locations.
Noah Neumann#1 uhaul service
drake dragon1st vehicle was dirty and radio did not work. I had already filled up the gas tank when I requested a new truck. Owner was very nice and gave me half a tank of gas. However, I still needed to put $30 of gas in the newer truck., which I shouldn't have needed to. I would recommend this location because the owner really tried to help as much as possible; nice kind man
Uneal GhuraA+ service
drake dragonAsk for Tony all trucks u need at location
liborio salazarGreat!!
Peter MoranTony is excellent at service and he gets people in their trucks quickly. He is extremely nice and is always a pleasure to work with. I highly recommend this location.
John WigmoreGreat customer service
Jacob Burns