Kevin ( the manager is a liar). He said i could only rent from 4pm to 10pm since a client was to rent the truck at 10 30 pm. Since i was not given the combination lock, i reached the parking at 9pm and waited in the truck till 11pm to honour the bext client commitment. There were 4 other trucks in the parking. Neither did Kevin show up nor was the office open.. i ended up reaching home after 2 hrs of waiting in the cold and a very hectic day of moving.. this is harrasment to your customer. Ill highly not recommend u haul going foward and mention this experience on public forums to save people some miserySambit L.
Customer Reviews for Downtown Self Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can not think of any improvements. The customer service was fantastic. The original place I called, in Bowness, did not have the size I was looking for, they helped me track down the location I ended up using.Adam C.
The Uhaul App is atrocious. It never works.CLAY F.
Customer did not leave a comment.Cam M.
Worst experience ever with u haul seriously. Waited 1 hour for approval, vehicle was wet, my mattress gone bad. Misery didnt stop here, when we went back to return, instructions were drop key in the u haul drop box at theain entrance. We seaeched for 30 minutes, and didnt find any. It was 12-30 am midnight. Security guy came from the building and evacuated us. Has to face insulting language from him. Had to call late for work in the morning to return the keys at the dealer. I really should get a full refund for the service or else I will think infinite times before renting a u haul again.Arfatul M.