Customer Reviews for Dr Bobs Auto Service
(U-Haul Neighborhood Dealer)

338 reviews

9880 US Hwy 87 W   La Vernia, TX 78121

(830) 779-2687

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/17/2021 - 6/19/2021: Closed

Services at this Location:

Contact Us

(830) 779-2687

9880 US Hwy 87 W
La Vernia, TX 78121

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 6/17/2021 - 6/19/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The equipment looked like it hadn't been used in forever. It was mainly just dirt and dust in the truck bed, which wasn't a completely big deal to me. They were all really nice there though. The truck itself, is slowly falling apart. The passenger door made a loud noise every time it was opened because the hood wasn't place on correctly. Pieces of the truck on the outside were falling off. Whoever “repaired” the truck after its past accident, did not do a very good job….

Dameriah S. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
3.0

Was not ready for me or know of reservation

David P. 
Rating:
3.0

Customer did not leave a comment.

Byron S. 
Rating:
5.0

Customer did not leave a comment.

phillip A. 
Rating:
5.0

Customer did not leave a comment.

Byron S. 
Rating:
5.0

New owners are great!!

Matthew C. 
Rating:
4.0

Nothing. Service was great.

Julia H. 
Rating:
5.0

Have truck where it was first reserved. We had 2 travel 24 miles out of our way 2 pick up the truck.

nelda H. 
Rating:
5.0

Customer did not leave a comment.

NEAL M. 
Rating:
5.0

I gave the mileage I woukd be traveling on my online rental request. The total was $450. How did I end up with a bill for nearly $800? It just seems dishonest - especially when I could have had a professional car hauler bring my vehicle for $450. I know now not to trust u-haul.

Anthony T. 
Rating:
3.0

The fellow checking me out did not seem to know his way around the computer very well. Had to keep starting over. This place is a auto garage and not somewhere I'd feel comfortable sending my wife to pick up a u-haul.

Chan M. 
Rating:
3.0

I paid for blanket rental but there were no blankets in the truck.

Carla S. 
Rating:
5.0

Customer did not leave a comment.

guy S. 
Rating:
2.0

Make sure that you location is open when you schedule a fucking drop off jackasss

Charlie T. 
Rating:
5.0

Customer did not leave a comment.

Tristan R. 
Rating:
5.0

Check in vehicle first to avoid charging extra day for minutes over.

CLARA G. 
Rating:
5.0

Customer did not leave a comment.

kevin L. 
Rating:
5.0

Nothing. This location is well setup, and the guy who owns Dr Bob's and runs the uhaul at this location does a fantastic job. He is very friendly and helpful with any needs or questions.

Bradley P. 
Rating:
5.0

Dr. Bob had it ready to go and return was easy. Friendly place.

STEFANIE G. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Check equipment good before putt it to service, I had a bad day with my rental, I had a delay because had to wait for road assistance.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH L. 
Rating:
5.0

Tried to check in after hours, could not as the app continued to tell me that it could not find my contract number even though I had verified it numerous times.

christopher H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Very helpful

darlene K. 
Rating:
5.0

We had an issue trying to return the trailer. Bob took care of the extra charges. That's great customer service! This place is an outstanding business and easy to deal with.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

jason W. 
Rating:
5.0

Dr Bob, is an awesome guy.

Benny L. 
Rating:
5.0

Customer did not leave a comment.

DREW C. 
Rating:
5.0

The problem I had was with uhaul not the pick up or drop off locations. I originally set up a pick up 1 mile from my house uhaul changed the pick to a location 19 miles from me less than 12 hours from the pick up time. Then at the pick up we set up for the unit to be dropped off at any location where I was going and uhaul changed it to 24 miles away from where I was going. Totally inconvenient to me. I pass 8 uhaul locations to the drop off location. This was all done by uhaul corporate. And then they offered me a free month of storage the closest U-Haul storage is almost 30 miles from me. An utter kick in the face by uhaul. The least they could of done is offer a discount for all the extra gas to drive to the out of the way locations.

TERRY M. 
Rating:
3.0

The owner was unprofessional!

phillip C. 
Rating:
5.0

Dr Bob's was great. Really like this location

brian S. 
Rating:
5.0

Customer did not leave a comment.

Bradley J. 
Rating:
5.0

Customer did not leave a comment.

Shayne P. 
Rating:
5.0

Thanks Dr Bobs, you're a lifesaver!

Anthony L T. 
Rating:
5.0

I have rented two 5x8 trailers from this location two week apart. Both times I had great service with knowledgeable people.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Gary O. 
Rating:
5.0

Bob was very helpful and friendly. I would definitely recommend this location.

Brian B. 
Rating:
2.0

Get a nicer rental trailer

Deana R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Deon C. 
Rating:
4.0

Customer did not leave a comment.

Deon C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth P. 
Rating:
4.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

TRENT S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

matt C. 
Rating:
5.0

Customer did not leave a comment.

Tyler T. 
Rating:
2.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Thank y'all for taking care of our rental needs. Your company has done a lot for people like me and I really appreciate it.

Richard V. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Everything thing was fine, Bob was only 1, that would Stay Open till I Arrived...2 thumbs UP, BOBs

Michael I. 
Rating:
5.0

Customer did not leave a comment.

rita N. 
Rating:
5.0

Great people good place. The staff was really nice,cool,calm and collected .

Francisco L. 
Rating:
5.0

Online check in.

Jesse J. 
Rating:
5.0

It was a quick and painless process, the vehicle was clean and ready to go.

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

richard W. 
Rating:
3.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Wanda L. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
4.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Dr Bobs was awesome, perfect location for me, highly recommend this place. Thanks Bob

robert M. 
Rating:
4.0

Customer did not leave a comment.

james D. 
Rating:
3.0

The old guy who works there is rude and talks down to you and is a know it all. We kept telling him we had paid online and he would say stuff now wait a minute, sit down right there, now hold on, etc his tone was rude like he was doing us a favor, jeez The man who works for him was embarrassed for us as well.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
1.0

Truck was fine. service for pick up was fine. Final invoice showed extra charges for days that I did not have the truck, and for an insurance coverage that I did not agree to on my origional invoice.

tom F. 
Rating:
3.0

The facility was a mechanic shop attached to a field. The uhauls were parked in a field with no concrete. It rained the day prior so the field was soggy. HOWEVER Bob took care of me. I needed an adapter for my trailer lights. He went out of his way to drive to the nearby Napa to purchase it. I appreciate the gesture. I will take service over amenities any day.

Jeremiah O. 
Rating:
3.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Did a drop off of truck..no problems.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

douglas C. 
Rating:
5.0

Customer did not leave a comment.

Hector L. 
Rating:
5.0

Verify the updates of new programs and make the process even quicker. JC

Rating:
5.0

Customer did not leave a comment.

Floyd G. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

I had a problem with shurup retail I call to confirm that I was picking up a trailer the woman that answered the phone told me they were not renting uhaul equipment nor were they receiving equipment. I informed her I had a trailer reserved for me she told me to go somewhere else . Not a good experience now was it an example of a professional

CORTEZ S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

I declined roadside coverage through U-Haul. 20 minutes later I got the U-Haul stuck in sand at my house. I called U-Haul for assistance assuming they would be able to get me in touch with someone who could help (knowing full well I'd have to pay for it myself due to declining the coverage.) The U-Haul representative told me she called 7 U-Haul approved towing companies and they all declined to send someone to my location or to even give a quote to send someone to my location. I called Dr. Bob (the location I rented from) and he was very helpful! He gave me a few local options of people he trusted, one of which was able to help. I was very disappointed in the customer service I received from the U-Haul corporate roadside assistance. I am not upset at having to pay for my own tow since I fully understood what I was giving up when I declined U-Haul's coverage. What upset me was the fact that U-Haul told me “we can't help you, try google or the yellow pages.” I would think a company who rents out trucks of that expense would at the very least be able to get a customer in touch with someone who would at the very least be able to provide a quote to get a truck out of a particular situation. I mentioned how I was treated to the man who ended up pulling me out of the sand and he said “that doesn't sound like the U-Haul I know, that doesn't sound like them at all.”

Garner R. 
Rating:
5.0

Office personnel excellent, friendly and professional . The truck over all was clean but the back needed swept out, coffee or soda spilled on Council and there is a smell of cat urine, very strong smell in cab. Truck well-maintained and operator with out any trouble. As always was unable to use check in or drop off online because your server would not work properly. And fact is your computer system crashed twice while they were manually checking out the truck for me. This seems to happen every time I run equipment. You definitely need to update you Computers and software.

Terry A. 
Rating:
4.0

Customer did not leave a comment.

Terry Z. 
Rating:
3.0

Customer did not leave a comment.

Lloyd D. 
Rating:
5.0

Courteous and efficient at their job

LEONARD H. 
Rating:
4.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
4.0

Customer did not leave a comment.

james G. 
Rating:
5.0

Customer did not leave a comment.

Yolanda D. 
Rating:
3.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

aimee G. 
Rating:
2.0

I rented a 20' truck and a 6'x12' trailer to tow behind the 20' uhaul truck. We ran out of room so, so I rented the additional 6' x 12' trailer. I also rented a 5' x8' trailer that I towed behind my jeep grand Cherokee. Ron, the guy I rented the equipment from was very nice and polite. He did not seem to know exactly what he was doing. At times I was not sure if it was computer issues or operator malfunction. He had to go back and redo the contract several times. Not getting it quite right. It took me almost an hour and a half to rent each piece of equipment. A total of 4 hours at Dr. Bob's trying to rent equipment. When I rented the additional 6' x 12' trailer, we went outside to hook up the trailer to the 20' uhaul trucker. None of the lights worked. We went back in to do an equipment swap and went out to hook up the new trailer. When I rented the 6' x 12' trailer, I clearly stated that I was going to Gladewater, TX. Ron had to redo the contract several times. Each time repeating that my destination was Gladewater, TX. I did not notice on the little 9" screen that I looked at the Ron put in Goldthwaite, TX as my destination. I did not find this information out until I turned all three pieces of equipment in Longview, TX. I explained that was an error. And I told Ron, the guy I was renting from that I was going to Gladewater, TX. He said he would take care of it. That evening I got a text from the drop off location in Goldthwaite, TX. She clearly had no idea what happened. I gave her my pick up location info and my drop off location info. I thought it would be all taken care of? Next thing I know, I got an email. Charging me with another $92.?? for this 6' x 12' trailer for an additional 3 days. Why would I rent 2 pieces of equipment with destination of Gladewater, TX? Then come back and rent another trailer, attach it to a truck going to Gladewater, TX, and then drive completely in the opposite direction to go to Goldthwaite, TX? Now I am assuming I am paying an additional $92.?? because I failed to catch the error from your representative. We are a military family and have used uhaul repeatedly with no issues. My husband was unable to help us move. So this move was completely on me and my son. The rental process this time was the worst experience I have ever had. This move was the most difficult by far and my uhaul experience definitely made it so much more difficult. I am extremely disappointed and frustrated. I am now angry that I am getting charge an excessive amount for your representatives error. Sincerely, Carri Austin Extremely Unsatisfied Customer

Carri A. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

Customer did not leave a comment.

taylor W. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

larry H. 
Rating:
5.0

Bob was wonderful. A really super guy. The kind of person you really want to busines with.

linda G. 
Rating:
5.0

Very courteous

david W. 
Rating:
3.0

The first drop off location you gave me, WOULD NOT ACCEPT MY TRUCK, so I had to drop it off further away, which put me over on mileage and out of time to refuel.. In order to meet my time for drop off.. So the $120 that you charged me for YOU NOT HAVING THE CORRECT INFO, SHOULD BE REIMBURSED!

Tomeika B. 
No reviews have been submitted for this location.

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