Customer Reviews for Dr Dougs Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dr Dougs Auto

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James B. on

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Very easy to get to and drop off the trailer.

Claire D. on

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Customer did not leave a comment.

sue s. on

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Our experience was awesome. The u-haul was not at this location as we requested, however the receptionist who made our arrangements took it upon herself to go to the other location to pick it up for us. That is exceptional customer service. She also help line up two gentlemen to help load our belongings on the truck. We could not have loaded these heavy items on ourselves. I would highly recommend this establishment for your next move.

rebecca m. on

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Customer did not leave a comment.

Deanna C. on

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Doug and his assistant from Dr. Doug's Auto were very helpful in facilitating an efficient return Had I known this location was on the old base, I would have chosen it the first time. I thought it was in the town of Gwinn, which is quite a bit out of the way. But Dr. Doug's is perfectly located as it's on the way to Marquette.

Emily D. on

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The location itself is a bit shady but Dr Doug is nice.

Erin B. on

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Kimberly S. on

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John S. on

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Have more variety of trucks available.

Brian T. on

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truck was ready when promised and performed flawlessly

eric n. on

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Customer did not leave a comment.

John G. on

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Very customer friendly....

STEVE C. on

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I had to send a employee to travel a hour away to pick up the trailer and waste fuel and wages. Asked for the trailer to be delivered to Escanaba Mi. and was told the service was not available! How disappointing!

Douglas P. S. on

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JOHN M. on

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William M. on

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Hopefully ppl won't have my families problem with have a truck availability went to 2 different locations and a total 5 hour in driving and a time zone change to get it

James S. on

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Customer did not leave a comment.

jeff m. on

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Nothing. Very pleased.

Seth F. on

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THOMAS B. H. on

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agent was most helpful

James B. on

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Tina N. on

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Went above and beyond to get me a truck when none were available in MQT county. Even worked after hours to accomodate me. Very understanding, professional, polite and accommodating. I’ll definitely be using uhaul again for any of my hauling needs!

ROBERT D. on

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Nothing all was great

Amy W. on

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Anita C. on

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Edith T. on

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CHRIS R. on

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The service at Dr. Dougs Auto was great. The only recommendation is to put up a sign to help find the shop easier.

dennis s. on

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Jamin W. on

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Marleen C. on

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friendly and efficient

Kelli H. on

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Sadly this review is negative and positive. The negative is that U-Haul itself has poor customer service in that when you choose a location for pick-up you expect to pick it up for convenience at that location. Sadly, U-Haul apparently has the right to send you to a different location and on this particular day it happened to be over 1 1/2 hour away. Our college son was unable to drive the distance due to college finals and time restraints. The said location of pick-up was not kind nor helpful and stated we needed to call the regional office with any questions or complaints. This brings to the positive..... DOUGS AUTO in Gwinn, MI. When I called to see if they had a trailer and they heard my concern and plea (we are 9 hours away from our son) they took it upon themselves to drive the distance to pick-up the trailer and bring it to their location. Above and beyond the call of duty which we are eternally grateful.