Customer Reviews for Dream Linen and Beyond
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great service

Rating:

1.0

I reserved my uhaul days prior, upon me picking the cargo van up at my pickup time which was 4:30pm the person who does uhaul wasn’t there so I was told to come back in 30 minutes. I sat outside for 30 minutes thinking once I went back in I would get the keys no that wasn’t the case, I was then told the system was down which I had to wait an additional 25 minutes. I finally received the keys around 5:20pm which pushed my time back getting my furniture unloading it and returning my uhaul. Once I returned back to the store to drop the uhaul off which was around 7:52pm after the scheduled return time, which was 7:30pm so now I’m late returning the van which isnt my fault it’s the store and uhaul because the system was down and the guy wasn’t there at my pick up time. Returning the truck was even worst experience because the app kept crashing and or closing on me so I couldn’t and then I had no idea where to drop the truck keys off bc there was no visible uhaul key box….. I will never ever use this location again

Rating:

2.0

The U-Haul had 10% gas in it, it smelled like cigs, and the right mirror was broken so I couldn’t see anything on that side. Pickup and drop off was easy through the app

Rating:

4.0

The gentleman at the the drop off location was fast and friendly and explained everything so I knew why I was being charged so much. I would definitely use this location if I ever use U Haul again.

Rating:

5.0

Thanks

Rating:

5.0

Very nice people

Rating:

1.0

This location is horrible. To be honest, I don’t blame those useless scumbags. I blame you U-Haul for being so ignorant of the people you sell your franchise to or whatever. This business made me and my friend feel like shit. They are horrible people and are super super rude. You guys should seriously consider who you allow to own your trucks, because from the service I received at this center I definitely want nothing to do with U-Haul anymore. From the moment we walked into the store to the moment we walked out, the Arab guy berated us, shut us up and after we left he tried to charge extra on our account . We had to alert the bank. Fuck him and honestly, this is a fuck you to U-Haul too. To hell with you all and your business. Employing scams and scums

Rating:

1.0

I was charged totally wrong

Rating:

1.0

More organized system, need honest employees

Rating:

2.0

I had to clear a considerable amount of snow/ice off of the front of the vehicle and there was no windshield washer fluid.

Rating:

5.0

Very hopefully

Rating:

1.0

I had added a dolly to my order and it was not included nor did they have one in any of their trucks. There was also a 1/4 tank in the van when I drove it, approximately 9 miles and they claimed it was at 3/8 just to charge me an additional $16 for fuel. Would not recommend this location for anyone looking for reliability.

Rating:

2.0

They didn’t check the gas originally and almost charged me $70+ dollars. Thank god I took a picture before pulling off or I would have been out of luck.

Rating:

1.0

Employees nasty attitude!!!

Rating:

2.0

While we were grateful to be able to get a much-needed U-Haul for this location and it served our needs well, I would not choose to return to this location if I had another option. The location is rather sketchy and I would not recommend attempting to complete a self-return after dark. The vehicles are literally just parked all along the street on the curbs as there is no official parking area for them. There was no signage in the Dreams furniture store to indicate it was an official U-Haul pickup location. You have to go to the back of the store and hope the person there would help you. The man we dealt with was helping other customers and barely spoke to us while he multitasked helping them and finalizing the online paperwork for us to pick up the vehicle. The brake lights and rear turn signal lights on the van we rented did not work, which is extremely dangerous. I could not report this issue in the app when I completed the self return because of a bug in the app which prevented me from completing the return process unless I said there were no issues with the vehicle.

Rating:

1.0

We did not receive the equipment we rented and have received no response to our request for a refund.

Rating:

5.0

I returned the truck when this location was not open.

Rating:

2.0

A very sketchy place. You go inside grab, they just give you your keys and you just return them. No documents, no receipts, no nothing.

Rating:

3.0

Change the sign on the van to read “at least $60 per day” that would be a bit more accurate.

Rating:

1.0

Charged me extra and never told me. That was very dishonest and won't on their part.

Rating:

4.0

There was loose tobacco all over the interior of the cab. The gas amount did not match what it said on the app when I picked it up. Finding the parking brake release was difficult. But it was a very convenient location. Van ran smoothly. No issues there!!!

Rating:

3.0

N/A

Rating:

5.0

The whole experience was so easy. Took about 5 min to pick up my rental van and about 2 min to turn it back in.

Rating:

5.0

The staff was very friendly and easy to work with.

Rating:

1.0

Associate was not familiar enough with vehicles to discuss my needs. I paid for equipment that was not provided (dolly). I drove to furniture pick up location before figuring out it wasn’t in the truck, so was not able to move what i needed. Renting the truck was a complete waste of time and money. When I filled out my return information saying there were issues, I received a notification that someone would reach out to me before closing rental invoice. This did not happen- Instead I received a full invoice via email and this survey. Not only will I not use this location again, but I will not use Uhaul again.

Rating:

4.0

Thank you !

Rating:

2.0

The worker at Dream Furniture overcharged us by claiming I had not refueled the van and gave me a hard time when I came back in the store. He told me I needed to contact Uhaul customer service to resolve this issue, and when I asked for a phone number, he told me to "Google it." In the store, I contacted Uhaul customer service when he said he couldn't do anything about the issue, and they said they would give me a refund for $44.70, which is the incorrect charge of refueling. The representative at Dream Furniture should not have a job.

Rating:

1.0

They over charge , I was charged for two days when I only had the truck two hours and I only used 15 miles . I had a charge of $267.00 on my account.

Rating:

1.0

I have been charged 4x the quote, and returned the vehicle early.

Rating:

5.0

Good service

Rating:

1.0

They over charge. You can’t drop the equipment off anywhere but back to them. They forgot to give me my dollys and I had to go back for them. They will also try to double charge you. I will never recommend this place to anyone for a uhaual rental.

Rating:

1.0

Personal isn’t professional and needs customers service training.

Rating:

1.0

The straight up robbed me of $100. Trying to charge me $100 for gas when I drove less than 2 miles and I put $5 of gas into the tank. Plus they charged me for insurance & equipment I opted out of when booking. This is not the first time they did this to me and I am hearing the same story from a lot of other people. Worst Uhaul experience ever!

Rating:

1.0

There was trash in the uhaul, and I am being accused of damaging a truck despite it not being checked between customers. No one validated my identity or even asked my name. Very unprofessional and terrible experience.

Rating:

5.0

The best

Rating:

3.0

Please have the furniture dollies

Rating:

2.0

no one checked the car with me before I took it. Once I returned the car I was over charged. when I took it. I took a photo of the mileage. It was 553. suddenly I get the invoice and was shocked to see that you charged me more. I have the photos. If you want I will send it to you.

Rating:

1.0

Very unfriendly very unprofessional and very unamerican. Overcharged me. No drop box for keys. Should be investigated

Rating:

1.0

They never longed my uhaul back in on 11/3 they logged it in on 11/5 causing me to receive a $150+ charge. Now I have to prove I didn’t return the truck 2 days late because if the lack of dream furniture staff doing their job properly. In these times of unemployment it’s an extreme burden on my family to have more money taking from me when it is under false information and the burden falls on me to prove I was not in the wrong. Would never recommend uhaul or this location to anyone. I will never use this company again.

Rating:

3.0

there was no drop box for the keys. we were able to come back the net morning right when they opened to hand over the keys, but it was a bit confusing what to do. I tried to call uhaul to ask but there was a 30 min wait on hold and I wasn't wiling to do that after a very long day.

Rating:

5.0

Great staff

Rating:

5.0

The best

Rating:

1.0

Not in a safe area. Cargo vans are covered in graffiti. Customer support was rude and passive aggressive with me. Was overcharged for gas (charged $42 for 8 miles worth of driving). This was an abysmal experience at best.

Rating:

5.0

Great service

Rating:

1.0

No lock box visible at location - no clear organization - truck was simply unlocked with keys in cup holder

Rating:

1.0

Calling corporate!!

Rating:

1.0

They put a $120 hold on my credit card and I still didn't get my refund yet after turning in the uhaul. The clerk was rude and aggressive. Will never use this location again or recommend it to anyone not even my worst enemy

Rating:

3.0

Charged extra 10 miles

Rating:

1.0

Hello, we paid way more charges than we used. We also put gas in it, but we paid more than it supposed.

Rating:

5.0

Best place

Rating:

2.0

Very rude and unprofessional. Not what I'm used to in dealing with the U-Haul in my hometown.

Rating:

1.0

The Uhaul at Dreams furniture is terrible service and they add additional charges. I would tell the next customer to use another location.

Rating:

3.0

No comment

Rating:

1.0

The truck i received was filthy. Tobacco had been spread all over from rolling blunts which had been extinguished on the dash. When I returned the truck it had more gas than when I got it. I was still charged for extra gas and for a cleaning. It was marked as 2 days, i only had for 1. They offered terrible service and ripped me off with fake charges. I had this experience before took pictures this time and plan to fight this with them, uhaul, my credit card, and report the rip off practices on google. This location has done this to me and my friends before. I would call it a scam uhaul branch. Now i need to waste my time because these people are cheats. I think someone at corporate should do something? It’s a known problem with this place!

Rating:

1.0

They will still your money check your receipt, they will make up charges and lie to over charge you so be careful using this U- haul store

Rating:

3.0

The van had low air pressure in the front right tire upon getting in, it also had the check engine light on, and notified us that an oil change is needed - it ran fine, but this is a bit unsettling to see when you first get a rental vehicle. In addition, Dream Furniture holds the hours of 10am - 8pm, so if you are not renting during this time, you cannot pick up or drop off the key. When I mentioned key drop off, the person assisting me at Dream said I could return the key at 10am the next day as there is no outside drop box. Customers should make sure they plan for remote/phone return if they do this, as I believe Dream were hoping to charge me extra for a late drop off. Dream seemed surprised to find out that I was literally just dropping off the key at 10am, but I had parked the vehicle at Dream and "returned" via the site the night before, so no additional charges should be applied.

Rating:

1.0

Terrible experience with this location during pick up and drop off, equipment I paid to reserve wasn’t given to me, pushed back pickup time by an hour and made me come back the next day bc he lost his key drop box and I returned the van after his store closed

Rating:

5.0

It was an in and out experience. Didn't have a long wait to get the rental and was able to reserve for the same day.

Rating:

2.0

No costomer service

Rating:

1.0

The vehicles had issues. The first truck stopped twice on it own and the second rental, a van, the tire preasure was low. They obviously do not checkt the vehicles for probelms before renting. Pluse, the cutomer service was poor, the attendant was rude when I came to front desk.

Rating:

2.0

The store had a speaker blaring music outside next to the front door to which I would have avoided if I didn't already schedule a pickup. The gas tank was on empty and I was able to drive 1 mile before to empty gas tank light came on. When I went back to the pick location to drop off I wasn't helped quickly as I assumed the person in front of me was being helped and the counter person had stepped away. Then the person in front of me looked back and said, "They're in the back prepping food". So I grabbed someone's attention by telling them I wanted to drop off my key. This is a great location but there definitely needs to be some improvements.

Rating:

3.0

The van was dirty and needs an oil change stat. The location itself was fine and things went smoothly enough. But the store employees were kinda rude/not helpful or explaining things.

Rating:

5.0

Not sure...

Rating:

1.0

Van was not clean. Staff was incredibly rude and did not communicate. I received an email indicating a 2 day rental. Something happened when picking up van and it was changed to single day without my knowledge. Day 2 dreams furniture called me and started harassing me because they had made a mistake and given me the wrong van? I couldn’t communicate with them as just kept saying I needed to return their van. Once I moved all the items from the van, they called again and said “don’t worry about. Van wasn’t needed anymore.” I returned the van because I do not want any business dealings with them. I immediately called u haul and filed a complaint with reference number 3512303. I was unable to complete my moving properly. Unprofessional harassing, and mean.

Rating:

1.0

they were exceptionally rude they over charged me and won't talk to me to fix it - total disaster and I was warned about this location and I went anyway - I will be calling corporate to make a complaint

Rating:

1.0

They lied about the gas that was in the car , they gave us a car with one headlight out to the fact we almost got a ticket an they charged us for two days even tho they didn’t have a drop box.