Customer Reviews for Dream Furniture
(U-Haul Neighborhood Dealer)

34 reviews

1918 N 5th St   Philadelphia, PA 19122

(215) 586-4842

Location Hours

  • Mon-Sat: 11 am - 7 pm
  • Sun: 11 am - 4:30 pm
Special Operating Hours
  • 6/16/2021: 11:15 am - 3:00 pm

Services at this Location:

Contact Us

(215) 586-4842

1918 N 5th St
Philadelphia, PA 19122

Services at this Location:

Location Hours

  • Mon-Sat: 11 am - 7 pm
  • Sun: 11 am - 4:30 pm
Special Operating Hours
  • 6/16/2021: 11:15 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

DYLAN C. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
1.0

Customer did not leave a comment.

SULTAN S. 
Rating:
2.0

Rough neighborhood. They did not have the dolly I ordered and don't refund me the $10 I paid for it. The truck itself sounded terrible but it did get me to Cleveland

Joseph P. 
Rating:
1.0

Customer did not leave a comment.

JAZMINE R. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
1.0

Customer did not leave a comment.

Nathaniel T. 
Rating:
1.0

Customer did not leave a comment.

WILLY G. 
Rating:
5.0

Customer did not leave a comment.

Oliver P. 
Rating:
5.0

The gentlemen at Dreams Furniture were really helpful.

Evan F. 
Rating:
5.0

Glad to see smaller pickup locations available closer to my house.

Daphne D. 
Rating:
3.0

My place of pick location was switched day of move. And delayed from 8 to 11am. So yeah. It sucked. And I had requested moving blankets and got none

ERIK T. 
Rating:
1.0

The guy i dealt with was very rude. I had an unbelievable experience with the worker and his manager. Luckily there was a uhaul rep there to help. They had no idea what they were doing. The uhaul scheduling office made a mistake but also these guys kick you out of their system after 30min of you not being there because they “lose money waiting for customer”. The manager was rude at first but once I was assertive back and explained that his employee was being a jerk about helping me, he was really nice and helpful. He called the employee to the front and tried to get him to apologize which he did not, the manager did for him. But I'm convinced if the U-Haul rep was not there it would've been a big ordeal. I ended up getting a bigger truck that i needed and they discounted me $32. However i would never go near these guys again. It's a gaudy furniture store, they have no business being invested with Uhaul.

COLE N. 
Rating:
5.0

Very helpful and informative!

ERIC S. 
Rating:
5.0

Excellent service. Friendly

STEVE L. 
Rating:
4.0

Customer did not leave a comment.

kennee W. 
Rating:
4.0

Online drop off process via U-Haul site. Never went inside the store. Easy to walk through the screens. Took about 5 minutes. Took photos of mileage, gas level, and truck and easily uploaded. Key drop off box. Large parking area as this location is part of of a small strip mall. Received receipt two days after drop off for correct amount.

LOU S. 
Rating:
3.0

Customer did not leave a comment.

PHILIP P. 
Rating:
1.0

Inside (cab) of truck was filthy. Service was poor

Jon H. 
Rating:
1.0

This person/company is 100% crooked. DO NOT USE THEM! I showed up at the time of my appointment, he said it wouldn't be ready for 30min to an hour. He said they charged a $100 fee plus $25 for after hours PER HOUR! I returned the vehicle an hour early, after moving a few things. He charged for after hours return as well as a cleaning fee, doubling my bill! The other reviews are consistent with this, no matter what they will throw on extra fees and make you go through the process of calling U-Haul, waiting on hold, to *hopefully* refund! Additionally, when I tried to document the odometer and take photos since I had a hunch this may happen, the odometer reading read less than what was on the initial agreement. Meaning I couldn't return the vehicle through the app. When I went in early to try and talk to the person behind the desk he said, don't worry we have your credit card on file. I definitely would not recommend, I would encourage you to actively avoid. Going to center city is less of a hassle than this guy was. %100 crook, snaggging money. Note, I'm typically pretty chill, but I really dislike crooks.

Zachary R. 
Rating:
2.0

First, pick up the phone when customer calls. I called 3 times to locate the store and no answer. Also, I filled the gas tank up to 5/8 just like when I picked it up. Dream Furniture billed me $14 for 4 gallons of gas saying it was a half tank.

KEENAN O. 
Rating:
1.0

Don't charge customers for blankets when not taken. Don't lie to customers and say they need insurance.

Jason P. 
Rating:
2.0

They were not very friendly and when I got there to pick up the truck they acted like they didn't have the keys and it wasn't available

Alexis L. 
Rating:
1.0

The vehicle was dirty, and I was overcharged. MY Uhaul bill said about 53 dollars, and I was charged over eighty.

Jodee G. 
Rating:
2.0

The person at the front desk struggled to find my reservation, and gave confusing instruction leading to the dolly and blanket (that had been pre payed for and would have been use-full in the move) never materializing. When I picked up the truck the tank was almost empty. and the last minute in change in reservation to a larger truck came out of my pocket in gas mileage.

RACHAEL E. 
Rating:
2.0

Customer did not leave a comment.

Christine W. 
Rating:
5.0

Customer did not leave a comment.

Iris L. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
1.0

They over charged the guy who took my reservation was rude and they over charged my card i didn't use the gas that i signed for but being it was my first time renting my own truck o didnt know to take a picture i didnt use all thw miles i paid for yet i get hit with a extra 219 charge never using uhaul again

Juana J. 
Rating:
3.0

I was running a little late and called to let the site know I would be ~15 minutes late. I was assured that there would be no issue. I dropped off the truck at 1:45 PM, but didn't receive a checked in receipt until 3 PM and was charged for the truck being late. Maybe I misunderstood my agreement, but with this extra fee and the others added on, the cost was basically double of what was anticipated.

Dustin C. 
Rating:
1.0

Clearly the UHaul side of the business isn't a priority. Even though I'd checked in online, I had to go through the check-in process again. The dolly and furniture pads weren't in the van, so I was told to go check some of the other UHaul trucks to find them on my own. The other trucks were all unlocked. I guess I ended up with the 12 pads I paid for? They seemed to be used already and we're just in a pile. When I returned the truck, I had to wait quite a while inside after giving them the key while somebody ran out to check the van (the owner's kid?). I was then told that I could leave, with no confirmation of final cost. I'm waiting for my receipt email to see if they charged me based on my estimate instead of miles driven (we took far fewer trips than expected). If it's wrong, I guess I'll reach out about it!

Eric K. 
Rating:
2.0

Used mask in uhaul. Probably not sanitized. No one was wearing a mask inside the location.

Stephen C. 
Rating:
2.0

Upon arrival, the employee at the desk was not wearing a mask, was loudly talking on the phone through wireless head phones, and the music was blasting too loud to hear. Thought the whole interaction, he continued to pull down his mask to talk. The cab of the truck was dirty - there was trash and a sticky substance in the cup holders and a used surgical mask on the dash. It very obviously had not been cleaned out between customers. Upon return, we again had to ask him to put on a mask while other maskless employees walked around the store. He also scolded another employee in front of us when said employee did not know how to check the miles in the car.

Caroline M. 
Rating:
4.0

Customer did not leave a comment.

Shawnene V. 
No reviews have been submitted for this location.

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