Customer Reviews for Drop City Enterprises

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Drop City Enterprises

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VICTORIA M. on

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Had a great experience. Michelle was very nice and answered all of my questions. Would rent from this location again.

Chase F. on

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I had a scheduled reservation for 8am, because that's when they opened. I got there at 8:30am and nobody there, business is locked n closed. Finally found a number in the window for the store manager and finally about 10 or so she finally arrived, no discount offers either when they even had a guarantee sign in the window that they're always on time. Never use this store.

Thomas W. on

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Love this location! Always friendly and fast.

rod h. on

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Customer did not leave a comment.

LOU ANN L. on

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There were old cigarette ashes in the ash tray and spilled coffee all over the cup holders. Dirty inside.

janie c. on

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The store owner "Mitchelle" very helpful, outgoing with a beautiful personality. I will from now on go to this place for future uhaul rentals and will highly recommend it to friends.

Andrew N. on

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The place was total chaos. The place was locked when I arrived with an employee waiting outside. The truck was dirty and road like it had cement wheels. Truly awefull.

Len S. on

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I had a confirmed reservation for a 15’ truck . . . upon my arrival there was no 15’ truck on the lot – the ONLY truck on the lot was a 26 footer – I informed the dealer I didn’t want a 26' truck – I wanted the 15' truck per my reservation . . . his comment to me was . . . “I don’t have your 15' truck, so with this 26 footer . . . you either take it or leave it!” The truck’s wiper fluid pump was not operational and the front wheels had a major vibration at any speed over 50 MPH. This was a very negative experience!!!

LAUREN D. on

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Our walk in service was incredible. Very professional and quick service. I would use this location again next time I'm in need of a truck.

Milam B. on

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Lillian F. on

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Kaycee M. on

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This location was awesome! Very friendly and professional. They got me in and out quickly which was important to me since I was moving in the evening and needed to beat the sun going down. Will definitely rent here again!

Melissa A. on

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Customer did not leave a comment.

MICHAEL T. on

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Location should be open when customers show up and employees shouldn't be smoking marajuana when working. The place was atrocious and unprofessional.

FERNANDO C. on

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STEVE S. on

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Valerie C. on

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The store and store help was fine. Your customer service was rude and gave incorrect information I never received a call like I told so I called and got a rude person that was not willing to help. I was told all location sell the ball and parts needed for the hitch which is not true. I added an hour and half on to my trip trying to get the correct parts when I went to another store to purchase what I needed they had the trailer I wanted at the location i wanted, I was told otherwise. What a disaster. I will say the store help was friendly and more than happy to assist. I will never book through the web or call your 800 number

RANDY S. on

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PATRICIA H. on

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My pick up time was 10:00a.m. I did not get the truck until after 11:00 (11:47 I think) a.m. That put us getting to Gulf Shores around 2:00a.m. with my 89 yr. old Mother! The man who got the truck taken care of said he would make it up to us by giving us a discount! That did not happen, plus, there was a sign that said if you dont get it on time, Un-haul will give you $50.00! THAT also did not happen! Other than that, everything was fine!!

Mel L. on

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be up front on all fees

MEG K. on

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Customer did not leave a comment.

jacques b. on

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nobody at office. told to leave trailer in the back

MARIN F. on

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SETH B. on

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Truck needs brake service. The pedal has a spongy feel which would indicate a bleeding needs to be performed, if not a master cylinder replacement. Conversely, it drives like one of the rear wheels is dragging, so the brake return springs are probably weak.

DYLAN G. on

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perfect customer service

JAMES S. on

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Very friendly staff!

SLAWOMIR Z. on

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no problem with service.michelle very helpful .

RANDALL D. on

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the two gentlemen I hired in Florida to help load were awesome!

SCOTT R. on

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great customer service and was willing to help

CHRIS M. on

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Nothing to add. Service was excellent ,location close to my home. I will definitely use them again and again. I will definitely send my friends there.

Allon Y. on

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ALEXANDER L. on

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RAMIRO A. on

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GREG T. on

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ONELIA T. on

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EMIL G. on

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No one was there. Had to disconnect ourselves and the 2 axle trailer tougne was very heavy

LYNN W. on

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I was charged for a 2 day rental when I only had the truck for one day. I am trying to have this resolved. If it is resolved successfully I will be happy with the experience.

MARTIN S. on

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There was no one at this location even though I arrived there during what was supposed to be open hours.(11:17 am on a Monday) There was no instructions on what to do only a number to call that nobody answered. I called the number for them listed on my contract with the same results. I ended up contacting uhaul online and had a chat session with Jennifer who did a very good job and made sure I was emailed a confirmation that the trailer was dropped off in good condition.

CHRIS C. on

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It's. Walking. Distances. From. House. And. She. Smiling. DNS. Happy. To. Help.

JOSE V. on

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STEVEN S. on

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Called ahead but after driving to the site before 4 PM the sign said OPEN but no-one was present. Then they could not accept my drop off because the trailer did not match the documents provided by the original rental site. This site was supposed to be a 24 Hr a day drop off site.

DAN O. on

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This location has great customer service and Thomas and Michelle are very knowledgeable and helpful. I will absolutely recommend this location to other people!! Thank you

WILLIAM P. on

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Customer did not leave a comment.

VIRGINA H. on

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Thomas did a wonderful job to make sure we got the trailer we needed. He went out of his way to help. Michelle did a wonderful job as well.

JOSE V. on

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Customer did not leave a comment.

MONICAG G. on

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nothing tom was polite, professional and efficient

Trish G. on

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The truck was dirty. There was ink on the seat that ruined my son's shorts, and there was a bottle from the previous customer in the cab between the seat and the passenger side door.

Jill C. on

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These guys are the best! Above any uhaul facility I have used in the past!

Julie M. on

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Very pleased with service and help.

MARGARITO H. on

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Customer did not leave a comment.

AARON F. on

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Great customer service and very friendly.

VICKI K. on

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I drove back and forth trying to.find this poorly displayed location. Then the store was closed on top of it even though it was advertised as open on Sunday. I filled the tank TWICE TO GET IT TO THE MARK AS IT WAS WHEN I PICKED IT UP. I STILL GOT CHARGED $15! Perhaps if they cut down the Bush covering the U haul sign I would not have wasted gas driving back and forth. I wouldn't call this a drop off location, but rather a shared parking lot in a dive area.

REDMUND F. on

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Operator M was great and very helpful. Easy of mind. Can only suggest this location and service. Would go there before thinking of other location or company.

JAMES V. on

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$22 for !/8 tank of fuel. plus $30 fee for them to put fuel in truck. Excessive charge. Also a $15.95 charge to use a credit card. Miles drive 16 One day of use 17 foot truck total bill was $102.26

DAN O. on

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No improvement needed! The owner, Michelle, was very, very helpful and professional. My whole experience was great!! Thank you

PATRICIA S. on

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Customer did not leave a comment.

Kenneth C. on

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I was not impressed with my experience with u haul this time around, I was given a truck that needed serviced to do a 1200 mile trip. Also the tow dolly I rented had bad tires, tire blew 4 miles in to my trip