Customer Reviews for DS Ale Mart LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of DS Ale Mart LLC

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Tiffany K.
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The lady who helped us was super nice, friendly, and very helpful and super polite! Great gas station, easy parking /maneuvering, trailer was clean n ready to go. Just bring something to weigh the trailer down when empty, it drives better with weight in it.

Kaitlyn W.
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I reserved my Uhaul for 12:30 because that's what time my lunch is, and when I got there, the ladies computer wasn't even up to help me. I didn't leave until 12:55 and my lunch ended at 1. Then I go outside and take pictures of the uhaul because the pictures I was shown didn't show any scratches or anything but the truck obviously had scratches. I was in such a hurry that I forgot to take a picture of the miles. When I get back she tells me to write down how many miles are on the truck. I did and she told me I drove 23 miles. The most I drove was 13 miles. This experience was terrible, and I never want to use this place again.

Rohit A.
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Customer did not leave a comment.

Nathan R.
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This location was several miles more of a trip than where we had originally scheduled. The location didn't know we were coming until the morning of and is just a small gas station. Communication and completion of check out process took a very long time.

Kenneth B.
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The associate had very little knowledge of uhaul. She was super slow which took over 45 minutes to check out. And she would not extend our rental time so we lost 45 minutes of truck time. And then she didn't have the appliance dolly we had ordered. We had to drive to another location to pick up a dolly. Which that added on more mileage and more time wasted. Overall, it was a horrible experience. Last week we had rented a truck and that experience was perfect! After yesterday's experience though, I don't look at uhaul the same anymore. I just don't think I should be charged for going over our time when part of that was the associate's fault AND having to go to another location for the dolly I ordered a week prior.

Suzie R.
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Customer did not leave a comment.

Nathan W.
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They had no idea what they were doing. The tires were low on air.

No reviews have been submitted for this location.

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