Customer Reviews for DS2 Hospitality & Management LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of DS2 Hospitality & Management LLC

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Josephine J.
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Customer did not leave a comment.

JERRAD H.
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It took over 80 minutes from when I got there until I was able to actually get the truck. The truck keys weren't available as an employee took them home. Absolute nightmare. I just got an $8.00 charge for some reason 2 weeks after I returned the vehicle.

Joshua K.
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Truck had no fuel and was dirty. The location was a very unpleasant experience as well.

David O.
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Location called me ahead to delay pick up because they were using truck for personal business. The truck was in good condition. Miles were off due to the locations use of the truck. Locations employees do not have a real check in method. I was told 4 different ways to return the truck by 3 different people. It was confusing, difficult, and time consuming. Uhaul trucks are a great service, however if my pick up location is the Motel 6. I'm not going to rent.

DENISE R.
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Staff was very courteous and helpful. I the online communication from the U-Haul website was poor.

Barbara K.
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It was very convenient location, the only problem was it took a while to return because I wasn't in the system. I returned the trailer a couple of days early.

Brenda D.
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Customer did not leave a comment.

Bonnie C.
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Teach them how to rent the equipment. Teach them that they do not ask somwone someone to read credit card information out loud. They couldn't print me a receipt amd never emailed it. The truck was dirty and smelled inside. They were not well informed. I asked if I could drop it at any Uhaul and was told yes and when I went to drop it at another location was told I eould be charged double. Not impressed and will not recommend. Very disappointed

JESSE LYNN H.
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This place was disgusting, horrible experience, I felt very unsafe there.

Steven O.
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Only thing that was crappy was that U-Haul charged me for the extra miles to Waukesha to pick up Shame on you. I have used uhaul many times over the years. This move by far was the worst

DAVID R.
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Drop off was a motel parking lot with no people to help... Process all done online app. Would be difficult for some people, especially elderly to figure out how to complete the turn in process.

Don S.
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They seemed a little unorganized. I checked in online and we had to redo everything at the location.

jennifer L.
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Pick up at real Uhaul place our Uhaul had a leak in roof probably from tree it was parked under beaches on it all our things got wet not happy

SHAWN M.
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After hours dropoff, so not much to say.

Gary W.
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Very Accomodating.

JERRY W.
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the -haul attendants were great. the problem is that I was given a drop off about 1/2 mile from my home. I received a call that very day telling me to drop the truck/transport to another location that was several miles from my location. AGAIN, I appears to me that the customer is to serving the business instead of the business serving the customer.

Shawn M.
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Customer did not leave a comment.

Russell B.
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Very slow service at desk, people did not seem very knowledgeable. Had to make several calls to clarify things.

jim W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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