Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These people were great. They got me moving quickly and were really kind
John Kramer
Rating:
5.0
Customer did not leave a comment.
Gregory Haen
Rating:
5.0
Customer did not leave a comment.
Yaneisha Franklin
Rating:
5.0
Customer did not leave a comment.
Richard Stadler
Rating:
5.0
Customer did not leave a comment.
Benjamin Demoske
Rating:
5.0
Customer did not leave a comment.
Joseph Roberts
Rating:
5.0
Customer did not leave a comment.
Michael Holiday
Rating:
5.0
Keep you the excellent service!
RICHARD GUNZY
Rating:
4.0
The location closes very early, but luckily the self drop off was pretty simple.
BLAYNE BALLARD
Rating:
5.0
Very happy with the trailer that i rented.
Craig Douglas
Rating:
5.0
Customer did not leave a comment.
Geoffrey Oliver
Rating:
5.0
Customer did not leave a comment.
Rick MUNSON
Rating:
5.0
Customer did not leave a comment.
Lisa Cheatum
Rating:
5.0
Customer did not leave a comment.
Jason Welsch
Rating:
4.0
Customer did not leave a comment.
Cecilia Lozano
Rating:
5.0
Customer did not leave a comment.
John Nelson
Rating:
5.0
Customer did not leave a comment.
Howard Galarza
Rating:
5.0
Customer service was excellent and very accommodating.
JoAnn Hall
Rating:
2.0
We went to drop off our equipment, we got there went in, the place was packed, barely any room to walk and there was stuff everywhere. We went out to do the inspection and another truck pulled up. Instead of helping us she started helping the other person. The other person had not cleaned out their truck and instead of assisting us fully she stopped helping us and went and got a broom and began cleaning the other truck while we waited. We returned our truck cleaned and ready so it should have been easy. When she was finished cleaning the other persons truck she went inside and proceeded to check him out before us, even though we were there first. The other worker was just sitting inside doing nothing.
Stephanie Testroete
Rating:
5.0
Customer did not leave a comment.
Howard Galarza
Rating:
4.0
Customer did not leave a comment.
Robert Schaeffer
Rating:
3.0
Customer did not leave a comment.
Timothy Moua
Rating:
5.0
Customer did not leave a comment.
CRYSTAL WOLLITZ
Rating:
5.0
Customer did not leave a comment.
Cynthia Jones
Rating:
3.0
Customer did not leave a comment.
David Carew
Rating:
5.0
Customer did not leave a comment.
Tim Bays
Rating:
5.0
Very knowledgeable and helpful, thank you!
josh vienola
Rating:
5.0
Customer did not leave a comment.
RonyWilson AcunaRodriguez
Rating:
5.0
Everything went smoothly, thank you!
Aris Wurtz
Rating:
5.0
Customer did not leave a comment.
Eric Garza
Rating:
5.0
Customer did not leave a comment.
Mark Tweedy
Rating:
3.0
The truck worked as it should. The lady at DuFrane was very nice but EXTREMELY slow. it took over 40 minutes to return with noone in the line ahead of us. After moving all day, you really don't want to move like a snail to complete the last task.
Dolores Lapole
Rating:
3.0
Customer did not leave a comment.
Corey Bell
Rating:
5.0
Customer did not leave a comment.
Juana Martinez
Rating:
5.0
Explain to a woman where the gas tank opening is on the new vans. It was a funny but embarrassing experience for me.
Cheryl Mies
Rating:
5.0
I used a car volleyball and the rachets needed some WD40 or something but overall worked well. I would recommend this to anyone that needs to haul a vehicle.
Troy Masteller
Rating:
5.0
Very understanding
cindy Philby
Rating:
5.0
There were empty Gatorade bottles (2) that we ended up cleaning out when we were cleaning out the truck cab, that were obviously left from a previous user. Other than that other than the issue with the drivers side door that I was made aware of before we left with the rental, everything was great!
Jamie Rennhack
Rating:
3.0
The lighting was not very good in the parking lot.
Other people brought u-haul back and parked wherever.
Made it hard for other people to park their
u-haul in the parking lot
Jennifer Dogs
Rating:
5.0
Customer did not leave a comment.
andrew Karr
Rating:
4.0
Customer did not leave a comment.
James Powers
Rating:
5.0
Customer did not leave a comment.
GARY GNEISER
Rating:
5.0
Customer did not leave a comment.
Roger Tejada
Rating:
5.0
Customer did not leave a comment.
Jerome Hanley
Rating:
5.0
Very smooth pick up
Catherine Listle
Rating:
3.0
Customer did not leave a comment.
Craig Moffatt
Rating:
3.0
Customer did not leave a comment.
Michelle Schmitz
Rating:
5.0
Customer did not leave a comment.
Kyle Brierton
Rating:
5.0
Customer did not leave a comment.
Linda Prichard
Rating:
5.0
Customer did not leave a comment.
GARY GNEISER
Rating:
5.0
Great value and great service
Lou Culpepper
Rating:
5.0
Very easy and quick. Matched my day.
MARY MCCUTCHEON
Rating:
3.0
The U Haul is slow and difficult to utilize for mobile check in/out
Matthew Hughes
Rating:
3.0
Should be ready for business at posted business hours. This experience was not that. Otherwise it was good.
Kenneth Hrabe
Rating:
4.0
Customer did not leave a comment.
Ralph Heasty
Rating:
4.0
Excellent, efficient local business with whom to do business. I'm a repeat customer and will use them again.
JAY METZLER
Rating:
1.0
Plus I keep getting charges pending on my bank account for $1.05 since bring the truck back and am not sure why as I PUT GAS in and did not go over the number of miles
Store is crowded, unorganized and smells really weird
Mary SORRELL
Rating:
5.0
Everything went smoothly.
I would definitely recommend and use U-Haul again when needed.
Thank you,
Jeff Dreger
Jeffery Dreger
Rating:
4.0
Customer did not leave a comment.
Zach Madel
Rating:
1.0
Charged 60 extra dollars for being below 1/4. It was just below and and they lied and said it was closer to 1/8 a tank. Ok so I understand that they charge 30 dollars for being below. Ok. My mistake. I owned it. But even if it was at 1/8 which it was not. How does that cost another 30 dollars?
Jenna Scherer
Rating:
5.0
Easy pick up and drop off and quick service!
Jennifer O'Connor
Rating:
5.0
I originally reserved a truck at another location that was not able to provide me with my reservation. So they directed me to go to the Dufrane location. Which by the time I got there was closing. Thankfully the woman who was supposed to be leaving, stayed to help me with my rental. I very much appreciated her help. Sorry I didn’t remember her name.
Pamela Koerner
Rating:
5.0
Customer did not leave a comment.
Lance Wurtz
Rating:
4.0
Customer did not leave a comment.
Paul Tenley
Rating:
5.0
This location is WONDERFUL. Always accommodating, friendly, professional and never an issue with DuFrane Mini Storage!
Lawrence Marchionda
Rating:
5.0
I couldn't finish after hours drop off because the app kept getting hung up
Joan Mueller
Rating:
3.0
When we initially got a specific truck and code for the key, there was no key in the box. A phone call needed to be made. We were eventually given a different truck and code for key that did work.
Michael Frank
Rating:
5.0
Customer did not leave a comment.
Nathan Huck
Rating:
4.0
Only issue was the computer system went down and I couldn't get a paper receipt, but they promised an email copy.
Roger Calliari
Rating:
5.0
The service is as expected now good.
David Ashenfelter
Rating:
3.0
The U-Haul trailer that I had appeared to have a leak somewhere as there was water in the trailer when I arrived at my destination. It was raining heavily during my travel but I would expect it to be water proof inside.
Bill Goral
Rating:
5.0
The check -in or drop off with the app was a little time consuming with having to take all the pictures of everything. But we understood the reasoning behind it. The overall experience was great. The equipment worked as expected and we had an uneventful move. Thank you.
kris alt
Rating:
5.0
Customer did not leave a comment.
Kenneth Marquardt
Rating:
4.0
Customer did not leave a comment.
Jason Hodgden
Rating:
5.0
Efficient, courteous. Asked if there were any issues. Related tire problem.
Don Palkovich
Rating:
5.0
Customer did not leave a comment.
Tien Nguyen
Rating:
5.0
Customer did not leave a comment.
Lance Wurtz
Rating:
5.0
Customer did not leave a comment.
Joseph Puskar
Rating:
4.0
Customer did not leave a comment.
Sharon Vollendorf
Rating:
4.0
Great service, helpful staff.
William Arnold
Rating:
5.0
The ladies are always so helpful and great to work with. I use this location for all my moving, packing & transporting needs. If I ever needed storage, they'd be the 1st place I'd call.
Renee Nix
Rating:
3.0
Staff were professional, knowledgeable, and delightful to engage with.
Timothy Dummer
Rating:
5.0
Great service, affordable and well maintained. Whether you need storage or moving assistance - wonderful place to secure and transport all your belongings.
Patricia Mickelsen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAQUANDA WESTBROOK
Rating:
4.0
Customer did not leave a comment.
Peter Navis
Rating:
5.0
Always friendly and a pleasure to work with, I've rented a uhaul at least 4 times from this location. Highly recommend to anyone needing assistance with moving. Thank you
Patricia Mickelsen
Rating:
4.0
Customer did not leave a comment.
David Vandehey
Rating:
5.0
Customer did not leave a comment.
Mike Lambeseder
Rating:
5.0
Customer did not leave a comment.
Tim Haas
Rating:
3.0
Customer did not leave a comment.
Renee Nix
Rating:
5.0
Customer did not leave a comment.
Sherryl Schneider
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Belinda O'Connor
Rating:
3.0
Employees were very nice and knew what they were doing. Over all the office was vey messy and looked like it could use some organization.
DUANE BRANDT
Rating:
2.0
The place was too over cluttered so you couldn't walk around and look at items they had displayed to buy and places to stand when it had line of people waiting to pick up their uhaul rental. Place the uhaul they gave me to use, the transmission isn't the greatest as at times it wouldn't shift between gears and just had a high rpm then after so long even after letting off the gas. It would shift into gear and the steering on it is too lose as you barely turn ever so slightly the wheel and you would drift to that side. Like hitting a bump and the wheels would pull to one way or the other way cause the steering is loose. Like the uhauls aren't properly up kept with normal routine maintenance or checks
Robert Maastricht
Rating:
1.0
The unit I had wasn't sealed properly. A couple days after I rented it, I seen that there was water on the floor. I let the manager know and that I put blankets down in front of it as that's all I had. She said she would look into it and possible fix it. Didn't hear back from her. Yesterday the 8th of June, which was like just over 3 months since I moved my stuff in, I moved all my stuff out and mine and my son's mattresses were soaked with water. My mattress was less that a year old and I hardly slept on it and it costed about a grand. My son's mattress was about a year old and it costed about 200. I told dufrane about this and the lady that I spoke to at first I showed her my mattress and she acted like it was no big deal saying that "it's just water". Ummmm the both mattresses were completely soaked. And they've been sitting in water pretty much since I moved in so, there's probably mold on the inside of the mattresses. Well, she said that they would cover cleaning and if I wanted to file a claim with the insurance company, I could do that but, the insurance company would probably not cover any of the damages or, they would give me something like 100 bucks. I left and unloaded stuff with the uhaul I rented. I came back to return the uhaul. When I went in, I talked to another lady about it and she said that they talked to a cleaning company and they would cover the cleaning charges of the mattress but, the company could only come out next week which wouldn't work for me as I work for the State of wisconsin as a corrections officer and, I'd be working the entire week. She then told me that if I wanted to go through with filing a claim with the insurance company, that the insurance that thry have doesn't cover stuff inside the units and if it's found out that they won't pay for the mattresses that they also wouldn't pay for the cleaning. The lady who was the one who originally signed me up for the unit and was the one that I told originally about the leaking said that she remembered me telling her about it and looked into getting it fixed stated that she looked into it and the company that she talked to said they couldn't do anything on the outside of it and only on the inside. Also she would have moved me to a different unit that was coming open a couple days after but, she never told me about either because I said I had blankets on the floor by the problem area. After that I walked out and said that I still wanted fir them to file a claim with their insurance company and they would also be hearing from my lawyer.
Dan Pater
|
Overall Experience
Rating:
3.0
The Building is just very tiny and small. Could be cleaner inside. But great customer service
Vickie Hammock
Rating:
5.0
Always helpful
Angela Anthony
Rating:
5.0
Customer did not leave a comment.
Scott Janssen
Rating:
5.0
equipment here has been in good condition and always available! Good customer service too.
Steven Langolf
Rating:
5.0
The online pickup and dropoff was super easy and well explained. Our truck was clean and easy to find and use. Everything we ordered was on it for use right away and confirmed the night before.
Ryan Kreklow
Rating:
5.0
Customer did not leave a comment.
Joe Banaszek
Rating:
5.0
Customer did not leave a comment.
Brian Kramer
Rating:
5.0
Customer did not leave a comment.
ROBERT J. HARKINS JR.
|
Overall Experience
Rating:
5.0
The people were very nice. They were so helpful. I can't say enough about their great customer service. We had used their storage for years.
Gina & Ken Kidrick
|
Overall Experience
Rating:
5.0
My only complaint has to do with horrible ice conditions where trucks were parked and ice in front of unit. Very dangerous for movers and renters!
Laurel McIntosh
|
Overall Experience
Rating:
5.0
Thank you for being great!
richard harman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIchael Bearden
|
Overall Experience
Rating:
5.0
We were more than satisfied with our entire experience with the Dufrane company. Our storage unit was clean and convenient as we staged for A move. We also are very happy with our U-Haul truck, it was extra clean and a real nice truck to drive. Thank you for your excellent service.
TERRY BECKER
|
Overall Experience
Rating:
5.0
The location couldn't be better too!
Dawn Sampson
|
Overall Experience
Rating:
5.0
GREAT PLACE
Jontae Ratliff
|
Overall Experience
Rating:
5.0
Thank You
David Jung
|
Overall Experience
Rating:
5.0
Conveniently located. Friendly staff.
CHARLES FLANNERY
|
Overall Experience
Rating:
5.0
You were amazing with your customer service. I appreciate that you were able to work w/ me on finding another suitable renter since I ended up not needing to use the storage unit and wasted your time.
Ashley Robinson
|
Overall Experience
Rating:
3.0
Did NOT rent unit. Was told that the free myonth was NOT valid at this facility so I canceled.
Privacy Request
|
First Impressions
Rating:
1.0
Online it said one price when I got there it was $70 more