Customer Reviews for Duck In
(U-Haul Neighborhood Dealer)

54 reviews

607 Lynnhaven Dr   Pocomoke City, MD 21851

(410) 957-1751

Hours

  • Mon-Sun: 9 am - 9 pm

Services at this Location:

Contact Us

(410) 957-1751

607 Lynnhaven Dr
Pocomoke City, MD 21851

Services at this Location:

Hours

  • Mon-Sun: 9 am - 9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

U-Haul was completely muddy on the inside and when I brought it to the workers attention he just kind of was like oh well.

Matthew B. 
Rating:
3.0

Only one person knows how to use the system. I had to wait for that person to arrive to the site ( about twenty minutes). After he did his procedure, everything went fine.

Mannie B. 
Rating:
3.0

Have the size requested

Erin B. 
Rating:
2.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
2.0

Customer did not leave a comment.

Morgan C. 
Rating:
1.0

They need to change the time of pick up to reflect when they are actually open. I had to change pick up time 3 times then overcharged me

Kelvin M. 
Rating:
5.0

Service was great.

Keith L. 
Rating:
4.0

Continue to provide Good Customer Services

clintonia F. 
Rating:
5.0

Easy to find; ample parking. Wasn't clear where to drop off key (no drop off box I could see) turned into clerk easily enough.

Hubert J. 
Rating:
5.0

Excellent customer service

Carolyn W. 
Rating:
5.0

Customer did not leave a comment.

Oscar T. 
Rating:
4.0

I was very pleased with the fast and efficient service I received when picking up the trailer.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
2.0

It was feasible for the area.

Kerstein R. 
Rating:
3.0

Great location

Denise S. 
Rating:
4.0

Customer did not leave a comment.

Cristen J. 
Rating:
3.0

Customer did not leave a comment.

Christine J. 
Rating:
3.0

Customer did not leave a comment.

Sally B. 
Rating:
1.0

Communicate and update your systems

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Very quick and professional

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Lee K. 
Rating:
1.0

truck was dirty and had damage that wasn't recorded. They didn't have the equipment I needed either which made me travel over the milage allotted to obtain. Overall bad experience and I'm not likely to use UHAUL again after this.

Kyle H. 
Rating:
5.0

Great customer service and very accommodating. The experience couldn't have gone better and will for sure use this location again and recommend it to friends and family

steven P. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

kenneth M. 
Rating:
5.0

Customer did not leave a comment.

cristian J. 
Rating:
5.0

No improvements needed.

gertrude D. 
Rating:
5.0

Customer did not leave a comment.

hare A. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
1.0

Gas station pick up location. Exchange processed from laptop behind a counter of lottery games and tobacco and marijuana accessories. Clerk had poor communication skills. This after not being notified that my pick up location had changed from original location.

Seth K. 
Rating:
3.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
3.0

The sign is unclear that U-Haul is serviceable there. There is a sign, on the corner, but it is unclear that this is the location. They were very nice, but took a long time to come out from the back to process my paperwork. I will se them again though now that I know the process. I like U-Haul!!

Robert Z. 
Rating:
4.0

We didn't realize that the location that was on the contract was different from Duck In. That location was closed on Sun. and we had to take the ferry from Lewes to Cape May. The gentleman at the counter called the owner who came right over and assisted us. It was such a relief to have someone do that.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

sam W. 
Rating:
5.0

Brought my rental back a day early and used less miles I pre-paid for and was told “No Refund”. Why not? Should have kept it longer and drove it around more.

Charles N. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

roshika W. 
Rating:
3.0

Our experience was good . Thanks

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
3.0

The worst experience I've ever had. On a time crunch and reserved Uhaul 2 days in advance. First location called next day and advised a one way trip took priority over 1 way. Reserved smaller truck online for next day with mobile pick up. Arrived next morning at scheduled time and local dealer had never left the keys for truck. Called uhaul and only truck was 30 minutes away. Arrived at that location to pick up truck and they had no clue. Finally after an hour delay we had a truck. Truck was in rough shape and had major mechanical issues. After all the run around we asked if we could drop truck off at original scheduled pickup location and were advised no. Never again.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Eileen E. 
Rating:
4.0

Gentleman was pleasant and helpful. Location in a convenience store in less than a great area but transaction completed efficiently and quickly.

Darleen G. 
Rating:
4.0

Very friendly and helpful staff

Rachel K. 
Rating:
3.0

Customer did not leave a comment.

Walter S. 
Rating:
1.0

There was no key drop box at the drop off location in Pocomoke Md at the Duck In. I locked the key inside up under the visor. The parking lot felt very dangerous at night and there was no clear instruction to lock box location.

Paul M. 
Rating:
3.0

There was no air condition in the truck.

John F. 
Rating:
5.0

Customer did not leave a comment.

CINDY H. 
No reviews have been submitted for this location.

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