Customer Reviews for Ducks Auto Parts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ducks Auto Parts

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Michael B.
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Customer did not leave a comment.

Bruce P.
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dan M.
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easy to reserve, pick up, and return rental. will use again

albert C.
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Charles K.
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Location was rural and closed. Tried to use a hotspot for return procedure. After failed attempts we tried chat line. At least one hour was spent trying to get a confirmed return. Web site was not helpful.

IRENE F.
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The only problem was it was hard to get from park to drive.

Christopher D.
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Ducks was closed on Saturday June 13th when we returned the rental truck as I expected it to be. As part of our rental agreement we were charged for a full weekend because we couldn't return on a weekend day. However come the following Monday we received an additional daily charge from Ducks which we are disputing. We have made multiple attempts to contact Ducks and U-Haul corporate with no response (piss poor service for a national brand) and as such have notified my credit card company that we are disputing the additional charge.

john G.
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Customer did not leave a comment.

David B.
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When I returned after paying for the rental with my truck the car dolly was gone and the dealer was closed. I called the 800 number and they were very helpful in getting me a car hauler for the same price.

tim K.
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Customer did not leave a comment.

Shelby O.
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Make your website better!!! Had to wait while location tried to get your website to work! Also, I will NOT reserve using your website! Last time it reserved at a different location than where I wanted. Need a better site!

john S.
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Very friendly and courteous

Michael K.
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Alain T.
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MARIA S.
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Lisa K.
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kevin W.
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Sabe S.
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DAN W.
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Great service on this end as well.

Vernon O.
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the truck was supposed to be in plattsburgh,n.y. on monday morning, instead i had to travel about 30 miles to get this truck. not good. have another truck to pick up this friday. hope that goes better. the young man at west chazy that did our paperwork was excellent.

Carmine C.
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James G.
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Super happy! Easy experience, convenient location, outstanding friendly service, and the van was perfect for what we needed to move!

Lola A V.
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JEFF G.
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Anna W.
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TINA M.
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Niki V.
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Paul M.
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Have used this location several times. Pleasure every time. Quick and friendly service. Highly recommended

heidi L.
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george B.
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Jeff M.
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MIKE K.
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MIKE K.
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MIKE K.
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Paige M.
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mark M.
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All good.

Natali W.
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Bruce L.
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This was a very pleasant experience and I intend to rent from this location in the future. Thank you.

clarance G.
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heath R.
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Dimitrios V.
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II arrived at location, started processing my rental, then the clerk could not find my key. I went outside to give him a few minutes since he seemed rattled that he could not locate the key. I became upset when h started dealing with other customers in the store (another employee was present and could dealt with them) there was no sense of urgency to locate the key or come up with an alternative solution for me. After nearly 3 hours i was finally on my way, he had to go to another state (VT) to retrieve y key. the truck was filthy in the back, had not been swept out( found a child's toy). was told i could only get 16 instead of 20 blankets that i wanted, in the end i never got any blankets at all. Very disappointed in this location, in how they handled the issue.

David K.
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Customer did not leave a comment.

tom T.
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Kelly R.
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We noticed at pickup that the hitch portion of the trailer seemed old and a bit rusty. Although hookup was ok, upon drop off it took nearly an hour to separate because it would not release the ball hitch. My husband is a mechanic and has used these trailers countless times, so it was not a lack of experience. It was frustrating after a long day of moving to be faced with this hurdle when we were just trying to make our final drop-off and return home.

Heather H.
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Have the promised equipment at the promised site on the day it's suppose to be. Pretty simple

tom L.
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Staff very informative and helpful. The trailor was in great shape and handle well on the road.

Scott K.
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Customer did not leave a comment.

John S.
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Easy pickup, easy drop off!

john S.
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Customer did not leave a comment.

chris C.
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I don't believe you can do anything to improve for next customer. i was greeted professionally treated well and your rates are unbeatable so I have no suggestions or complaints. Thank you for always being there for people in need and keeping your prices affordable.

claude D.
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GOOD VALUE

kevin C.
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It would be better if the trailer had jacks on the tongue, rather than having to pick up by hand. Thanks

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