Maybe include a breakdown of truck specific features on a printout. While all the stickers left me in the right direction there was a few moments where I had to fuss with things like the seats or dash settings to be more careful. Also a reverse beeper would have been handy when I was in town.
James P
Customer Reviews for Dudleys Truck & Equipment LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was good mechanically inside cab smelled like cigarettes and had to clean all windows in and out they were very dirty mirrors also
Andrew BAwesome people very helpful!
Richard MI was harassed with texts and emails . I was reported as not turning in the truck 24 hours before I agreed to and overcharged.
james bVery nice people!!
Mark WReservation was moved to two different locations before pickup. This location was good, but it was over 30 miles away. Nice staff, good truck, but Uhaul corporate service was very poor
Alan CEverything went very well and I was treated nicely with friendly service so all I can say is just keep up with that kind of service.
Randy GIt was a pleasant experience and I would use this location again if needed and I would recommend to anyone moving. Thank you!
Eva LI wasn’t able to do convenience link when I dropped off van because internet service would not let me connect. When getting the rental woman was very pleasant and informative.
Susan LGreat place friendly staff
Keith BEverything was great. They treat you like family.
MICHAELK GGreat customer service and friendly people
Lisa SMobile pick up sucked. Had to go in and register/finish registering. Vehicle was covered in snow and ice. Spent 30 minutes clearing it off. Vehicle was plowed in.
Kaylee DSupposed to pick up truck in Warrensburg. Got charge for 38 extra miles to get truck in Whitehall and drove back thru Warrensburg. Also gas tank meter does not match miles to empty reading. Picked up trick with half a tank of gas and 173 miles to empty. Dropped off truck with 226 miles to empty but gas gauge just under half. Got charged for gas.
William MMake sure there is no sticky nasty stuff in or near the cup holders
Tanisha jGood
Donald LI didn’t use your company. False information given at time of rental.
Jim CI was very pleased with the great customer service I received. The staff were both knowledgeable and very helpful, all my questions were answered to my satisfaction.
Dawn MI have rented from Dudley’s in Whitehall and as usual great customer service.
paul tThey were very nice and we got exactly what we needed!
Kayla AExcellent experience overall. I would definitely use the U-Box again in the future
Edward SIt has loose (friendly) dogs
Jeremy WEveryone was very attentive to what we needed and it was very easy. Absolutely will be recommending this location.
Matthew PTonya Dudley went above and beyond assisting us and such a pleasure to talk too. I recommend this location highly for the outstanding service that we received!
David GEmployees were great. Very helpful. Great experience!!
Thomas BVery helpful and friendly.
paul tvery helpful and courteous
DEBRAA GThe trailer pulled like it was full. Something was seized or frozen so it wouldn't roll freely. When returned I asked that they check it out and get back to me because I never got to use it because of it's condition. I should have been given a full refund since I waisted a tank of gas trying to drag this junk trailer around without ever putting anything in it. Never heard back so I'll have to call today.
Steven BTwo tires were not maintained and blew out on the road.
MICHAEL PMaintain your tires so they don't blow out on the road.
MICHAELKEVIN PRates are ways too high for such a small truck
Danielle WIts was a no pressure Experience , they were such nice people I felt so at home!
Yeanda TEasy going and so helpful
Aaron MVery friendly and great service highly recommended
Fernando PNeeded to pay an extra fee for straps that were never put in to begin with
DEREK FExtremely friendly and helpful employees.
Regina HAbsolutely could not stand the gas peddle. The pedal was to high on the colum for comfort actuation. I drive class A truck for a living if this was my truck I would have to modify it! Gave me Fatigue in the back of my right calf. Something with the angle plus the tension plus the height of the pedal off the ground equals highly frustrating! If I would have known I would have picked a different truck. Home Depot truck rentals same. Very poor design. Proof the designers did not drive there trucks long distance!
Damian T