Customer Reviews for DWAA Petroleum Inc
(U-Haul Neighborhood Dealer)

263 reviews

540 N Vineyard Av   Ontario, CA 91764
(INTERSTATE- 10 & VINEYARD AVE ONTARIO MOBILE)

(909) 724-4680

Hours

  • Mon–Sat
    9 am–4:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(909) 724-4680

540 N Vineyard Av
Ontario, CA 91764
(INTERSTATE- 10 & VINEYARD AVE ONTARIO MOBILE)

Services at this Location:

Hours

  • Mon–Sat
    9 am–4:30 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I am handicapped. I returned the trailer, put it on the side of the business where I was told. Then another person came out and demanded that I move the trailer 10 feet and hook it back up to my car. I can barely walk. The contract is not specific that I put that trailer anywhere Just to drop it off where I said. Your drop off point personnel was unacceptable. I've never been so insulted. Then I go to call you guys. Over 40 minutes. No chat support. Another 40 minutes on hold trying to call. So I opted for a callback. I got a call back I got hung up on no one ever talk to me , five minutes of silence and then hang up. Bravo what are you guys do for an encore

John S. 
Rating:
5.0

I had a great experience, picking it up and dropping it off five stars. Definitely hope I don't have to move soon but if I do, I will definitely go back there.

Christopher W. 
Rating:
5.0

Extremely friendly service and was glad for his recommendation of the dolly.

Gil R. 
Rating:
2.0

Not over charge..... he said I use 4 miles more then what it said on the speedometer

carman F. 
Rating:
1.0

I was originally supposed to pick up at a different location. They called the day before and said they didn't have the truck I reserved. So they changed the reservation to another location. When I showed up at the new location, they said they didn't have a truck for me. They sent me to yet another location. That location didn't open for another hour so I had to sit and wait. The employee was also about 10 minutes late. The air conditioner in the truck didn't work well and it was extremely hot. I also reserved furniture pads and they did not provide any, even after I drove back and asked for them. When I went to return, I was supposed to return at a certain location. Apparently, with all the changes, my return location was changed to a location farther away, which caused a mileage fee. It was all just a big mess. Also, if you return after hours, apparently they charge an after hours fee.

Matthew M. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
1.0

Make sure vehicle will fit trailer it's being towed on.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
1.0

Truck a/c inoperable, forgot my dozen moving blankets. Went to local u-haul in Ranch Cucamonga to try to get blankets and was told would have to rent them again and then return truck to this store! Bad experience, will never use u-haul again!!!!!

Jeffrey T. 
Rating:
3.0

Customer did not leave a comment.

SHANNA W. 
Rating:
5.0

I did not go inside. However the gentleman who came out was helpful and friendly. A good experience.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Gregorio B. 
Rating:
1.0

The truck that we had ordered was not there we had to take a smaller truck truck was dirty was not clean and it wasn't in our plans that's why I was disappointed in you all

dean H. 
Rating:
4.0

This location was fine. I was scheduled to drop my equipment in another location but I was changed to this one. The location where I had storage ask to drop trailer there and truck later when I am finish unloading but when I was there was no space to park the truck and I couldn't check out through app so I had to go to this location to do off the truck. This was inconvenience. Rest the guy who took the keys was nice

Salman S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Myoshia N. 
Rating:
1.0

Stop stealing from customer!

Neal R. 
Rating:
5.0

Was over charged recieved truck w 1/8 of a tank bought it back w almost a quarter tank for the discount which I didn't get. Was charged insurance which I didn't ask for I will not recommend or use uhaul again. When I called to dispute this was put on hold then hung up on. Very unprofessional from a big company like that.

Ernesto P. 
Rating:
5.0

Very good service

Alejandro S. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Willy G. 
Rating:
5.0

For me, the location was perfect. Filling out all the paperwork in advance sure made the process go quicker.

Diana M. 
Rating:
5.0

Super friendly staff, simple and easy process! Will definitely come back here again.

Kerstin G. 
Rating:
5.0

Nothing

Blanca S. 
Rating:
3.0

Customer did not leave a comment.

Able H. 
Rating:
2.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

the truck was very olddddddddddddddd

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Ada D. 
Rating:
5.0

No improvements needed. I was in and out with the help of the service provider. Thank you !

MONIKA T. 
Rating:
1.0

To start my 24 reservation mobile app was not working. Then I had to wait until 9 AM for an attendant to show up I get in the rental truck and there's for on the seats from a pet the check engine light is on. The whole time I was driving I was paranoid I was gonna break down I had a one-way to Orange County from Ontario California. I need to be compensated for something off my rental I've use U-Haul in the past and this is awful and unacceptable.

Vernica C. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
3.0

Better customer service

CARLOS A. 
Rating:
5.0

Customer did not leave a comment.

JAIME P. 
Rating:
4.0

Put a sign up to indicate UHAUL customers may park in their lot, since there is no street parking nearby.

WILLIAM V. 
Rating:
2.0

I asked for an enclosed trailer. With a loading ramp. Because I was taking my motorcycle an Indian Chief. I asked for a 6'x6' x 12' I got a 5' x5' x 8' with no ramp . I had to Jack up the trailer by a curb . Disconnect. Make a ramp & get it on there by myself. With straps to help pull it on while trying to balance it. Not good at all. I had no choice but to take it . I had to be out that day. The person on the phone lied to me

WESLEY P. 
Rating:
5.0

Excellent citrine customer service.

EDWARD S. 
Rating:
2.0

The people at this location were not helpful at all. It was my first time renting a UHAUL and after he was 30min late from my scheduled pick up time the individual kept cutting off my questions saying “Do it online. Everything is 24 hours online.” I had to call another location just to help me figure out the app option. The front right tire was also low on air and he said it was fine. Worst customer care I've ever experienced

Crystal O. 
Rating:
4.0

Turned in before UHaul dedo open - employee who opened up very helpful.

Scarlette G. 
Rating:
5.0

Customer did not leave a comment.

Marcus D. 
Rating:
1.0

It was the worst experience I have had with uhaul .. the location on vineyard at the Mobil Gas station needs to be closed down .. the individual running the establishment is the rudest person I have ever come across .. I was yelled at by this vicious person , belittled and treated worse than a peasant on the street.. This is not acceptable especially when it's a man yelling at a woman in front of a public place .. so unacceptable and unprofessional…. I am appalled and disgusted with this establishment.. I will never rent from that place ever again … He charged my card an obscene amount for the truck I normally rent ( 3 times in a week ) shit that place down !!

TANYA A. 
Rating:
5.0

Customer did not leave a comment.

WALTER R. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
3.0

Customer did not leave a comment.

Anthony M. 
Rating:
1.0

Waited two hours at the mobile gas station for a 6' x 12' trailer that never got dropped off , then got charged twice. Thank god Mike the area manager had the funds put back to my account, also was on hold for 50 min. Unexceptable.

Anthony M. 
Rating:
5.0

Excellent service! *

Edmond R. 
Rating:
3.0

Customer did not leave a comment.

HENRY S. 
Rating:
5.0

Customer did not leave a comment.

ray C. 
Rating:
3.0

I chose a location close to me, but you changed my booking 2 times. The Ontario location is 30 miles from my house. Because you changed my booking twice I had to do 60 miles of extra driving. I'm not happy especially since I was notified less than 12 hours before my booking. Not happy Uhaul.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

CAROLINA S. 
Rating:
5.0

The process to return the keys were a bit sketchy, the attendant at the gas station just had me write down my name and number on a piece of ripped off paper and took the key. Would've felt safer returning the key to a lockbox since I would have been liable if anything or anyone had easy access to those keys.

Aaron W. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Very easy no problems!

Bobby R. 
Rating:
3.0

Very friendly service

Ray S. 
Rating:
5.0

Owner very friendly and helpful

JOANN F. 
Rating:
4.0

Service was fast and easy. Very convenient

ROSABELLE P. 
Rating:
5.0

Red Carpet service I've received

EUGENIO M. 
Rating:
5.0

Excelente servicio, muy amable..

MIRIAM P. 
Rating:
5.0

Customer did not leave a comment.

TAHER A. 
Rating:
5.0

Pleasant friendly employees.

Gladys P. 
Rating:
5.0

Your mobile return app. is quite flawed! It took 1.5 hrs, with phone assistance, to return the truck. They finally told me to just turn in the key and they would note when it was returned.Quite frustrating!

VALERIE P. 
Rating:
3.0

Cigarettes left on seat. Gas tank on EMPTY on pick-up! Not good.

Brian D. 
Rating:
5.0

The staff there was very helpful and courteous

Mary R. 
Rating:
5.0

The truck pulled a little to the left, but the rest of the experience was good

Anthony R. 
Rating:
3.0

Make sure a dolly is in your U-Haul had to go out of my way to get one and lost time on moving. That was not necessary!!!

Artuto E. 
Rating:
5.0

Customer did not leave a comment.

dongxiu L. 
Rating:
1.0

Actually have some customer service. Didn't even put my supplies in the truck. I had to load the appliance dolly and pads myself, and truck was far from front of store. Had to walk back and forth several times to get everything. Just horrible.

Alejandra H. 
Rating:
5.0

I had a very good experience with renting the truck. Overall it all went very well. Thanks so much Rebecca Spruill

rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Johnny D. 
Rating:
4.0

mobile pick up took more than 30 mins, had to call the 800 number to release the truck, missing the ordered dolly and pads, return was a nightmare as well, had to call the 800 # again.

milbert S. 
Rating:
1.0

No the Man that helped us was RUDE told Us To Bring The Vehicle Back Clean... It was Dirty inside and outside, trash,spiders, not well kept At All When We Got It! We Rented From Torrance a few weeks before they were nice and Vehicles were Clean!

Kimberlie R. 
Rating:
1.0

The location was at a gas station /auto body repair shop. The gentleman was not friendly the original van/truck I ordered was at that location that's why I went there, but I had to lyft there and when I saw it was not enough room so I needed a truck for my move . He only had 2 other trucks, one medium box size and a larger one. So he tells me they were both unavailable he system showed they were reserved already but then one became available I guess bcz they changed their reservation time. So I reluctantly went ahead with taking it bcz I felt I had no choice and I'm new to the area so I did. The truck was filthy dirty on the outside as well as when I got in there were two opened water bottles sitting there I was disgusted but felt still I had no choice. He was able to provide me rubber gloves and he had Kleenex type of tissue so I had my own sanitizer to be able to wipe down. I feel those kind of side uahul rental places should have the same standards as a regular uhaul locations they should be required to keep the trucks in a manner that's acceptable for the new customer that rent them. No I would not go back there and I wouldn't refer to anyone.

Rhonda M. 
Rating:
5.0

Everything was spot on.

Pamela J. 
Rating:
5.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

DOOM U. 
Rating:
3.0

More explicit instructions for remote pick up app

Jeffrey A. 
Rating:
3.0

Customer did not leave a comment.

Murad R. 
Rating:
5.0

I had not rented a Uhaul in 30 years, but due to the weather I needed a box truck. The process was quick and easy. The rates were reasonable. Pleasantly surprised!

Janice J. 
Rating:
5.0

had a tool to pull the car up the ramp ??

Robert N. 
Rating:
3.0

Customer did not leave a comment.

Damion A. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
2.0

Customer did not leave a comment.

Patricia R. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

JC was pleasant professional and knowledgeable. I will rent from here again

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Vichaa J. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

Becky H. 
Rating:
5.0

The rep here is an extremely polite and nice man. He was very helpful and I recommend.

Mary H. 
Rating:
1.0

Customer did not leave a comment.

Stephen J. 
Rating:
4.0

Nothing special but was fast and easy

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence G. 
Rating:
3.0

Customer did not leave a comment.

Jerry A. 
Rating:
3.0

Only problem I had is I was guaranteed a price, but when I picked my vehicle, they gave a higher rate. The rate they promised me was $195. 00 plus tax, and informed me that 6 blanket, a refrigerator dolly, hand truck, and a furniture dolly would be included in my deal, along with 65 extra miles, so I wouldn't go over my milage, my rental cost me over $312. 00 which put me in a financial bind, especially during Thanksgiving holiday week, it eventually cost me over $130. 00 more. The only satisfying thing was the representative said she was going to give me a $50.00 discount, plus $2 dollars off per dolly, I wouldn't get for 6 to 8 weeks. Why so long.

carlos Q. 
Rating:
4.0

Associate was great n helpful

Rafael V. 
Rating:
5.0

Customer did not leave a comment.

Vanessa B. 
Rating:
5.0

Customer did not leave a comment.

tony M. 
Rating:
5.0

Overall great experience. Had to wait to have the lock cut off since the previous renter locked it and took the key to the lock.

Carl B. 
Rating:
2.0

The uhaul was very dirty , the guy tried to charge me for gas even though I put the gas back in the truck .

Antoine C. 
Rating:
1.0

This is an unscrupulous shop. I drove 11 miles and I added gas when I do return. When I received the U-Haul receipt today , There charged extra 2.7 gallons of gas. The guy who has no brains.

hankang L. 
Rating:
3.0

Customer did not leave a comment.

Louis H. 
Rating:
5.0

Customer did not leave a comment.

Lonnie M. 
No reviews have been submitted for this location.

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