Customer Reviews for E Z Body Shop
(U-Haul Neighborhood Dealer)

837 reviews

402 Hamlin Hwy   Hamlin, PA 18427
(1/10th of a mi E of Rte 348 and 590 up the hill)

(570) 689-0482

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(570) 689-0482

402 Hamlin Hwy
Hamlin, PA 18427
(1/10th of a mi E of Rte 348 and 590 up the hill)

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Amazing staff. Kind friendly helpful quick easy and professional

Christopher K. 
Rating:
5.0

No improvements needed!

Joseph Z. 
Rating:
5.0

Customer did not leave a comment.

Dan T. 
Rating:
5.0

After uhaul box delivered to port, renter needs to know they have to then pay for uhaul box to be delivered to their home. Quote does not include what was said house pick up From house to house. Should be explained better. Extra coat was additional $80 which was not included in contract.

patricia P. 
Rating:
1.0

I was charged an extra $80 and would like to know why

Johnathan C. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Peter P D. 
Rating:
5.0

Nothing

JAMES L. 
Rating:
5.0

Friendly and professional service. I would use this business again and I would recommend to a friend.

Michael B. 
Rating:
3.0

The person who waited on us was very pleasant but the building/office left much to be desired.

Eric A. 
Rating:
3.0

The agent was unable to connect to U-Haul's services site, and as a result I had to wait for an hour to get what should have been a simple pickup of something I'd already pre-verified and pre-paid for. There was also no seating available while I waited. Otherwise, they were friendly enough.

David M. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
5.0

👍

Andrzej C. 
Rating:
5.0

Great people and service.

Garen S. 
Rating:
5.0

Entrance to facility could be better lit at night. Turned in at wrong spot. on highway and could be dangerous.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Shailesh P. 
Rating:
5.0

Customer did not leave a comment.

patti B. 
Rating:
5.0

Customer did not leave a comment.

Charles I. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Very nice lady helped us rent a pickup. I would highly recommend

james G. 
Rating:
4.0

Convenient location.

Joseph I. 
Rating:
4.0

Customer did not leave a comment.

patricia I. 
Rating:
5.0

Customer did not leave a comment.

Debra J. 
Rating:
5.0

Nothing to improve. Easy transaction, helpful person. The easiest part of my move!

Marilyn C. 
Rating:
5.0

Customer did not leave a comment.

bill P. 
Rating:
5.0

Very helpful and polite

Randy P. 
Rating:
5.0

Customer did not leave a comment.

bill P. 
Rating:
4.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Very courteous and helpful

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Nicholaos P. 
Rating:
5.0

Very professional and friendly staff: very helpful

TABARE N. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

RUTH U. 
Rating:
5.0

Customer did not leave a comment.

PAUL E. 
Rating:
5.0

The right front tire was 10lbs low and because it requires 81 psi, I was unable to fill it at any gas station. As a result the truck pulled to the right for my entire trip. I notified the place I dropped it off at so they could correct the problem. The truck was clean and ran well and surprisedly got 13 mpg and it was full of furniture.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
5.0

After hours drop off

Stephen A. 
Rating:
3.0

I had no interaction with E Z Body Shop since the movers I hired through Uhaul picked up the Ubox. That's why a 3-star review...should've bee Not Applicable. Here's my review (1 star) I posted on the BBB website: We decided to try using a Ubox with moving help added at both ends. The first movers said they would be there with the Ubox at 11 am, but did not show until after 1. I had to call to see if they were even on their way. BUT, at least they had called me several days prior to confirm...I give them points for that and because they were 3 very nice young men. However, they did not know how to pack a Ubox securely and efficiently...I fully expect my stuff to be in a jumble when it arrives! Minus points for UHaul because, although they tell you to provide your own padlock, they do not tell you that the shank needs to be thin...we have rented plenty of UHaul trailers in the past and have a padlock that we use for those. That padlock did not fit...shank was too big and we ended up using a small combination lock...not very secure but better than nothing! Here's my real gripe: My box is supposed to be delivered tomorrow by the movers I selected (and paid for) through UHaul. They were one of the cheaper companies, but not the cheapest. By this morning I had still not received a call from them to set up a time so I called them..."number not accepting calls"??? I emailed them and waited all day for a reply...nothing. HOW AM I GOING TO GET MY STUFF?? Chatted with UHaul who told me, "Looks like they are currently on an ad hold (whatever that means) due to no shows." Me: "So, a hold due to no shows means they are not showing up to do the work?" UHaul: "For other customers, correct. Provider can still complete the jobs though but you are welcomed to switch providers." Hmmm...apparently switching providers is my ONLY option. So, I get a refund credit from UHaul and have to go in and hire other movers...cheapest one is now ~$200 MORE!!! UHaul needs to take some responsibility for the movers they have on their list! This looks very bad for them! Follow Up: The new movers I hired were good and efficient, but they were forced to wait about 2 hours at the pickup location because the person that handles that transaction could not be located. They were supposed to arrive with the Ubox at 3 pm but did not make it until about 5. Movers...good! Uhaul...terrible!!

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Patty B. 
Rating:
5.0

All good, thank you.

Ervant Z. 
Rating:
5.0

3rd time there-she's always sweet and helpful-she is the reason I keep going back

John T. 
Rating:
3.0

Customer did not leave a comment.

Luke R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

MAXIE H. 
Rating:
3.0

The staff at this location is extremely rough around the edges. I pulled into the parking lot and before even stepping out of my vehicle a woman aggressively stated that "if you're here for a uhaul I'm not ready yet so your gonna have to wait!" The "customer service part was severely lacking at this location and having to politely deal with an abrasive and surly attitude were not the way I planned to spend over close to $500 that morning and be on my way to my destination 400 miles away. Thankfully, a truck is a truck and business is maintained out of necessity in the case of moving trucks but if you can afford to find a different location close enough to you I would highly recommend avoiding the staff here.

Sharon G. 
Rating:
5.0

Customer did not leave a comment.

Pat M. 
Rating:
5.0

Quick convenient & courteous Thank you

TRICIA K. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Just make sure Sue is working… she was absolutely wonderful. I had some unfortunate issues with the return time and she was so kind, understanding and willing to work with me. I kept in contact with her over the issues and that was the key to a wonderful working relationship. I usually deal with another Uhaul dealer but after my experience dealing with Sue, I might just have to consider switching dealers. And she deserves many personal kudos from Uhaul because she had to go out and hook up the trailer to the truck in the rain and never complained once about having to do it. So she definitely deserves some sort of personal recognition from Uhaul…even if it's just a Thank You note for the great job that she's doing. I know I will personally be doing something for her kindness, understanding, cooperation and overall friendliness toward me.

Kimberly C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

julio R. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
3.0

Customer did not leave a comment.

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

Gabriel O. 
Rating:
5.0

Customer did not leave a comment.

Cynthia J W. 
Rating:
5.0

Equipment I needed Ready Clean and available

Thomas S. 
Rating:
5.0

Keep doing what you're doing!

GBrian C. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Don't change anything.

John T. 
Rating:
4.0

Customer service was excellent, vehicle was well maintained.

john S. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

federico C. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Sue was amazing

Niurka D. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
4.0

Customer did not leave a comment.

Neal O. 
Rating:
5.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

They were very helpful in my experience.I would recommend and use them again.

JOSEPH D. 
Rating:
5.0

The woman who runs the place is very nice

Michael M. 
Rating:
5.0

Thier trucks are always clean and in good working order.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Harold R. 
Rating:
5.0

Vehicles are well maintained and clean

Peter M. 
Rating:
5.0

Customer did not leave a comment.

NORMAN B. 
Rating:
5.0

Customer did not leave a comment.

PHIL E. 
Rating:
5.0

Customer did not leave a comment.

peter H. 
Rating:
5.0

Customer did not leave a comment.

Debbie C. 
Rating:
4.0

I left a $100.00 cash deposit and when I got to the drop off location in Wisconsin, I was told that I couldn't get my deposit back because I paid in cash at a Pa location. They would have to send me a check. U- haul is a Country wide Company. This was disappointing. Cash used to be king. Otherwise it was a good experience.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Pablo M. 
Rating:
5.0

Do nothing I was very very pleased with the whole rental great costumer service, great prices. Thank you for all of your help with the rental experience

MICHAEL T. 
Rating:
3.0

Customer did not leave a comment.

SHIRLEY P. 
Rating:
4.0

Customer did not leave a comment.

Glenn GUSTAFERRI A. 
Rating:
3.0

Slow to assist customer

Frank G. 
Rating:
4.0

They had great customer service. This comment is not about this location but rather about U-haul in general. We rented a pull behind trailer. It did not come with a wheel on the hitch or any way to lift it up. So my husband had to lift it up, It was extremely heavy and he injured his back. I can't believe U-Haul does not have equipment that they place on these hitches so that people don't have to physically pick up the tongue. Wheels are not that expensive to put on all this equipment. You could do better U-Haul.

Danae C. 
Rating:
3.0

Customer did not leave a comment.

LOREENE G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Very friendly staff! Easy and fast pick up!

BARBARA B. 
Rating:
5.0

they knew what they were doing

Scott M. 
Rating:
5.0

Customer service was exceptional. Smooth fast transaction. Agent was an absolute joy to do business with. Thank you!🙏

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

NOREEN M. 
Rating:
2.0

They have a very large dog (Rottweiler) in the office, and although she was friendly, she is intimidating. Also, all business was conducted by handing paperwork over the dog gate, so you have no choice but to interact with it. There is a counter and desk on the opposite side, however, it was not being utilized for some reason. The woman working was extremely friendly and provided great service, but it was not a very business-friendly office.

Mark H. 
Rating:
3.0

Customer did not leave a comment.

Martha C. 
Rating:
5.0

Very friendly

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

the only complaint i have is, the gas tank was at half, i returned it with barely 2 lines under half tank…. how was i supposed to pump gas that small amount? i got charged $7.50 for that.

melissa G. 
Rating:
5.0

The after hours drop off made the process really easy. Took the hassle out of trying to figure out how to get the truck back at a later day/time. The location was also well marked for easy drop off.

MIKAYLA M. 
Rating:
3.0

i came after hours, and had a lot of technical issues with the app checking it in. I was on hold with customer service for almost an hour trying to figure out what to do. not a good first experience with uhaul all together!

Laurie B. 
No reviews have been submitted for this location.

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