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John Hollon
Customer Reviews for EZ Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul in general comment - the app would not work properly to check the truck in. At the point where pics were required of the truck, the pics would not save to the app. I had done this same procedure successfully on another truck and a trailer, so I do not believe it was my phone or me. But the guys at the facility did check me in and appears to be without the extra charge. Otherwise it was good.
CATHY HANKSLots of flying bugs made checkin a nuisance.
CATHY HANKSI picked up and returned the Uhaul within a few hours but was charged the full day rate
Landon MarshNothing went wrong but the whole experience was underwhelming. I was told to "Drop it off behind the building" and "someone will check it is" "not sure when". I had to call back the next day and let them know the trailer was out back in the snow because no one told them and they did not check. It was fine but pretty minimal.
Robert FitzSimmondsWhile the staff were exceptionally nice, the location was not the one I reserved for a pick up. It was also on a curvy country road. Not ideal. We had to back up into a muddy field to pick up and drop off in the rain.
Melissa CovertMy visit to the EZ Mart to pick up the trailer I had rented were very helpful as I was by myself and helped hook up it up. No improvement needed
Tiffany BurkeProprietor provides a congenial atmosphere, very detailed approach to rental logistics!
Raymond BishopI brought it back with more gas than I started with but was charged for not having enough anyway. It was the worst experience I've ever had with U-haul and I have been using them for years now.
pedro ramirez anguloGreat fast service
JASON HILLThe person told me to drop it behind their lot which was very muddy and littered with trash. I did the best I could without getting my vehicle stuck in the mud
Jeannette HornThe gentleman running this location was very friendly and helpful!
Megan WatkinsUnsafe community area for drop off.
Ted MannsEverytime I've rented a U-Haul, the pick up or drop off location hooks/unhooks the trailer. That did not happen here. We had to unhook ourselves with the "junk yard dog" overseeing us (yes, it really was an unfriendly looking dog).
Charli StevensHad to go back 3 times to get it right. Drop off was bad experience. Finally got one to take it.
waveline silverVery friendly - good service.
Timothy PrinceIt was very hard to find a tow dolly in Lexington! I had to go approximately 10 miles south to another town!
Rick ShaverVery pleasant man who helped me. I will use them again in the future.
Kimberley MoganGreat experience, easy and efficient.
DONNA WINFIELDEmployee was very rude and not at all helpful. I had to go to this location twice - about half an hour out of my way, because they had given the truck I had reserved to someone without a reservation. I was moving 500 miles and NEEDED that truck. WHen I went back to get the auto transport trailer, the employee was rude and I had to pull teeth for him to properly help me.
Renato BuanafinaIt’s a poor location compared to what I’ve seen Uhaul’s standards are. The guy was more focused on the burgers he was grilling than helping me hook up. The ratchet system on the car carrier needs lubricant or replaced.
John HarrisVan was VERY DIRTY inside and out, they obviously do not care. Also a random DISGUSTING blanket was left in the cargo area. I will not be back
AARON MOSLEYExlelnd
Rafi Guyvery nice gentlemen
Joanne Eastmanyour app fucking sucks
Duke PettitU haul was confirmed to be pick up @730 from new circle Rd Lexington KY. I got a shrug and told truck wasn't available, had to travel to nicholasville to pick up one that was available. The dolly I rented $15 was unavailable. Worst experience ever. And was charged full price even though I was told $50 would be credited. And if course, no one was available to take calls regarding terrible service. Would not recommend to Satan himself.
Alina MorrisVery easy to use
Allen SatterleeNothing! Great and easy process.
Kara BoltonJess at EZmart was extremely helpful.
DANIEL HALGINCellular internet was so slow the app kept timing out and I would have to refresh and start the process over. Do not use mobile pickup at this location. It took over 30 frustrating minutes to pickup and to drop off the van.
Mitchell BryanTruck was parked next to a dumpster with a Dead animal in it. Stunk so bad! Nasty dirty location surrounded by trash. There was a random dolly and cart in the back I didn’t pay for. Had to be on hold for over a half hour to just make sure I wasn’t going to be charged. Truck’s fuel fill hose was slashed and it poured gas on the ground when I filled it up. Check engine light was on too. Horrible experience, you should shut them down.
Daniel SprengerMy pickup time and location was changed and I was only informed 14 hours before my original pick up time. Was told that I would be credited $50 to my account but the man I picked it up from said he didn’t see it, without even looking, and wasn’t willing to do anything to help with it. Then asked me if “it would really be that much of an inconvenience to drop it off back there” versus dropping it off at my original place. This location wasn’t too bad in general, however my experience with U-Haul was not good.
Bailey HorsemanVery simple and easy place to rent from Thanks
JAMES EVANSmade the process simple and easy Thanks
JAMES EVANSHave rented from other places and this location is the best!! Very friendly and helpful people especially Jessee!
Connie MooreQuick and easy. Location easy to find. The guy was very friendly and helpful. Clean new truck.
shana fielderEverything was perfect. The rental process was fast and easy. Junior is always great to work with.
Evona HartzellThis location was quite dirty and the cashier wore no mask without any plastic screen or method to protect himself and customers during a pandemic.
SHANNON MCMAHONTruck was dirty and smelled of smoke. Location of pick up/drop off was a little sketchy. However, we only used it a few hours to take stuff to the dump so it worked for our needs. Would like to see more locations in the area offer the pick up truck option.
Michelle MooreAwesome service!!!! I will use this location for all future rentals.
Nick SevastakisSuper nice staff and extremely helpful!!!
SUZANNE LLORENTEVery friendly people and helpful when hooking up my cargo trailer
Connie MooreI certainly would recommend. I received a very new truck & changed my drop off location. Everyone was very accommodating & courteous. I always choose Uhaul!!
Mary BradleyNo extra charge will be ok.
serhii pashkoGreat customer service. Rapid and clear checkout and check in. Great customer service. Would use again.
arthur wrightVery friendly and knowledgeable staff.
Louis RomRep was helpful. Equipment was clean and ready. Out of the way, but no issues. Wasn't hard to find.
Ed McVoyA $19.99 rental quickly became $52! I elected insurance for $10, but the additional $20 more was fees. Next time i will use Home Depot.
Blaine EgbertNot charge more than it was
Sarah Lawsonagent was very helpful and friendly
Grego JusticeAll good
frank downingVery friendly, super fast check in and pick up time
alejandro abrahamWorst experience ive ever had with a rental service company. I had a 1PM appointment and showed up 10 minutes early to just check in and make sure all was well to go... the guy for uhaul wasnt even there...he had went to lowes the grocery store clerk told me. I waited until probably 110 and he finally showed up...came running in.....in shorts a torn shirt dirty and raggy looking ( i understand some people cant buy as nice clothes or whatever but come on) anyways......so we went through the process to check out the truck after he asked me if i was waiting on him or just hangin out....so i get in the truck and its filthy...covered in bird poo a BB gun shot hole in the front window bed full of dirt and debris and the inside floor boards were full of dirt. Not to mention its parked right infront of someones dog that was growling and lunging at us by the fence i had to walk right beside to do the truck check ( i didnt look inside of truck before i said the truck was okay and didnt see the Bb gun hole in window) thats my bad. And i dont even have the time to write about the grocery store its attached to.....i can tell someone over the phone....but omg it is so bad the flys in the meat case wouldnt even eat the rotting looking meat in the deli case....the smell the dirt....and when i went back to return the truck the uhaul person was in the back of the store working out on his machine and came up to me covered in sweat. So if yall wanna call me to verify please do so.
adam campbell