All good…everything in order and nice people took care of getting us in our truck and on our way
Karen S
Customer Reviews for ES Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Website was not responding to my request for a rental. Had to book via phone with agent.
Jeffrey SNothing , the staff was awesome and all was smooth sailing.
Vernon OEverything went well with this rental, from start to finish. The staff working here was very polite and has your best interest in mind. I would rent from here again.
David GThank goodness for the lady who works there. The Uhaul system is flawed, I rent multiple times a year, and every single time your system causes frustration and wastes time. Their location does not have good internet coverage, so after 30 minutes on the phone and on the app the lady came over and took me inside to help me. I have an account but every single time it makes me scan my license (why it is on file, and I do it every time and every time it glitches) I would think having an account and renting the number of times I do a year it should be an easy text message, click to confirm and all done. So the location did very well, and the Uhaul system gets a Poor rating.
DEBRA BVery satisfied with the trailer in rented from there. The employees there were helpful with getting it connected to my truck.
Ed HLow electrical line should be fixed for safety reasons.
Brian HNothing
Michelle RNice place , my best place for rent uhau
wellington sGot the truck there an hour late after the site was closed and was charged for an extra day. This seems excessive given the price I already paid.
BARBARA BI sent pictures to the last U-Haul email but no response was given Back of the uhaul can where contents are stored for moving was filled with mud. Almost like an attempt To clean but just smeared it all over truck floors. Same with ramp
Joshua KCloser to home availability
Theresa JEverything was fine
raymund bWe had ordered this for pick up in Millville, DE but we received a call 2 days prior to say that we had to pick it up in Dagsboro DE. That was a little inconvenient so we were not happy about that. On the other hand, when it was dropped off, the gentleman that assisted me was absolutely delightful. So accommodating and helpful. So thumbs up on drop off in , MD.
Christopher ZIs ok
Ercan AGreat location.
Mike AThe worst part about this location is strictly the terrible cell service. It took me 45 minutes to check in and 20 minutes to return the equipment on the app because cell service is terrible there. Ideally, it would be great if there was wifi specifically for uhaul customers that span the entire property. I have a screen recording showing that it took 5 minutes to upload the return photos b/c of a spinning wheel and service.
Brian TPerfect.
Jeffrey MPut tongue jacks on trailers. Had to unhook after loaded and had to dig out my vehicle jack to unhook!!!!!! Also too heavy when empty for an elderly person to lift!!!!!!!
Richard TDespite a slow internet connection the individual who was assisting me tried other methods to get me checked in. It took a little time, 11 minutes, but I was on my way in plenty of time. The vehicle only had 1,020 miles on it and it was very clean.
Daniel MExperience was absolutely awful. Pickup location was changed several times without my knowledge or approval, customer service was both short and incredibly rude and disrespectful. Had to drive further to pickup my vehicle and therefore spent more on gas, was downgraded to a 15 ft vehicle which I did not need whatsoever and paid more in gas here as well in result. Was blatantly lied to by customer service indicating that my pickup location was changed due to “my originally selected location not being open”. However the shady location which I was instead changed to was also closed. Picked up the truck with practically no gas in it, which I find incredibly rude and disrespectful on behalf of U-Haul. This experience was absolutely pitiful and U-Haul should be embarrassed. Unless this situation is dealt with properly and appropriately then I and my entire family, friends, and all social media friends will know of this and I will direct each individual to never reserve through U-Haul again. Good day.
Joseph FPick-up and drop off was quick and efficient. Guys were nice enough to park the trailer for me since it would have taken me twice as long to maneuver the trailer. Will definitely use again.
DALE RKind staff. Very helpful. Quick process and got rolling. Thanks for the help.
Bruce JGreat service, competitive pricing, quality trailer
Anthony DThey are very good representation of Uhaul. Thanks
Bill HThe app is fn horrible ! i spent at least an hour checking this trailer back in. total bs. i thought i had done it correctly only to find out i had to go back and do it a second time and even then it took waaaaaay to long . if anything i should be paid the twenty dollars for the check in. worse rental experience checking back in ever. The gentleman who helped me initially with the rental was great but the guy is swamped over there.
stephen GThey charged me cleaning after giving me a dirty truck. Extra miles after making me drive out of my way because they didn’t have the truck in the location I chose for pick up. Charged me for fuel and I returned it with way more than it had. Also customer service sucked I had to wait 45 mins to get the truck even with a reservation
Donnie LI did a dropoff when the location was closed, so I can't provide much of a review/assessment. The location was convenient for me, and there was plenty of space to park the truck, so that was cool.
David SWhen I arrived, my truck was ready to go with all the equipment I requested.
Gordon MNot convenient and difficult to find.
Kathleen bNot convenient at all. Had to drive 30 minutes to return the trailer.
Kathleen bI really liked how easy it was to pick up and drop off the cargo van by simply using my mobile phone.
CARLENE HThere was an infestation of mosquitos in the truck that we picked up, Got almost all of them out prior to our take off. But service was fantastic and the vehicle was great
Dale MSmooth
Thomas Pall was good
Kennneth BMaybe if u do the rental in person, but thru the app, no way in the world would I do it there again. There’s was hardly any cell service signal and what should have taken 10 minutes to complete took about 30-40 minutes. Also no where did it tell u where in the world the lockbox slots were the keys. I had to drive around the property looking. Then due to the lack of cell service, when returning the vehicle, the app closed out the reservation without telling me it did and when I went back in it didn’t say how to return the keys. And U-Haul was zero help over the phone as they can’t close out A reservation on the phone.
KIRSTEN CI didn't receive my final receipt.
Mohamad RVery good service and knowledgeable and helpful.
Willie Hcost was ok easy to get the unit and return back to store
Daniel FEverything worked out perfectly! Thank you!
STACEY DAlthough I was nervous about using the lock box approach, it worked seamlessly. The van was clean & office staff were helpful.
Patt FBasically uhaul made us wait an hour at the closed location for verification
Lisa ZOther than having to wait 30 minutes for return of van, everything went well, van was in great condition and ran great . Have used U-Haul in past and will continue .,
Joe NAll was good.
david oManagement was very cordial and helpful!
Dennis P