Everything was awesome. Erik was amazing
William S.
Customer Reviews for Eagle Airport Car and Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I arrived on time for my 9:00 pick up, and my reservation was pulled up quickly and the "van" I reserved was ready to go. I was back on the road by 9:20. The van was clean, and in great driving condition. I did not have any problems, and I greatly apprecciated not having to wait when I arrived, because I was running on a tight time schedule. The "owner" was also there, because they were expecting it to be a busy day. I'm sure the people that were coming in behind me greatly appreciated having two people there to serve them in a timely manner as well.
Tammy B.Eric was great! Had no issues returning equipment and he was proactive and asked about any issues with the equipment. I told him about the drivers side wiper blade attachment issue and the lack of washer fluid when the van was dispatched.
ROBERT M.I had the absolute worst experience with your company! My pickup location was changed to a place over an hour and half away, I had no transportation to get to this location. I called your customer service and was treated so rudely that I had to hang up. Because my pickup location was changed the movers I had scheduled left due to the fact I had to travel over an hour away to get my “reserved “ truck. I paid 2,499.00 for this rental and made reservation a month in advance, this how you treat your customers? Unbelievable that you can determine who gets a truck and who doesn't. How do you decide which person gets a truck from the location they requested? I have asked you a lot of questions that I expect answered! I will never use your company again. And will tell everyone I know about your the fact that you are completely unreliable!! Please feel free to contact me at 8433381926. I bet you don't because I have lots more to say about your customer service! Am glad I got this email because it reminded me to fill out negative comments all over social media.
Jonathan G.Kevin was great!
Joseph D.Received several calls from U-Haul that I didn't return the trailer
Hank W.Thank you.
Mike T.Great service! Very friendly
neal M.Nicki and her team were great!
michelle H.We left hand dolly at pickup location. It is annoying that we cannot return it to the pickup location. I find that absolutely absurd. Otherwise I would have given a 5.
Kaden H.Need my final bill
David M.Wonderful, fast service. Nikki is delightful to work with and knows the system well. Great customer service.
Kevin K.I was charged for, but did not sign up for, the $15 insurance. Plus I was told to take "the first truck" but it was not the truck on my paperwork. I had to get gas in order to complete what I needed to do and probably returned the truck with at least a quarter of a tank more than I picked up. In addition, the check engine light was on, making me nervous. I was told, when I returned the truck, that the check engine light keeps coming on due to a catalytic converter which was off market. Previous experience here has been very good, but this time was a bit nerve wracking.
Ruth S.East drop off
Neal M.La persona q me atendió al principio no me querÃa l atender por no saber inglés fue bien racista
Yandry F.The lady got me unhooked fast super helpful.
Eric C.Prices are a little unreasonable. Staff nikki was great and very pleasant. If gad was included it wouldn't be that bad but ultimately for 8 hours I paid 300 dollars quite expensive.
April S.Quick and super easy service, everything worked great as well. Nothing to improve that I can note.
lisa W.Nikki was a God-send, made the entire experience of moving stress-free if there was such a thing. Highly recommend.
Ginger P.Nice customer service tanks
Miguel B.Rented from these guys several times. They always do an excellent job.
Cutler M.Excellent service at this location.
mike M.It was good because I return the truck were I live
SERGIO Q.It was a great experience from start to finish. Thus is my second time using the location. Will use again if I move again.
Martin K.Nicky was very helpful and accommodating. Her kind demeanor really put me at ease on a stressful day. I am very grateful to her.
Nezam G.Nikki did a fine job of handling my rental!
Micheal C.Personable and very professional!
Edward S.Best drop off experience ever! Returned after hours with ease!!
Caren H.Vicky is amazing and very helpful!
Kara S.Nikki was Amazing!!! I had scheduled an evening pick up and she called to do as much of the checking in as possible on the front end and show me how to access after hours. This was a very stressful time for me and she was a reassurance that at least getting my stuff moved would go smoothly.
Mandy I.I still have not received my final bill. I need this for work reimbursement.
Christopher G.While the actual location (Eagle Airport Storage) housing the U-Haul was very helpful in helping us get in the facility and in the truck but that was the quality that U-haul, the actual company, lacked poorly. We were not aware that you needed a code to get in the place and U-Haul did not provide us with it nor could they help us get it so they should just be thankful that someone was at his computer at the storage facility that was able to help us out. We ended up waiting an hour after our pickup time before we had the actual truck in our hands and the truck had very little fuel getting in and I couldn't even prove that to U-Haul as they didn't provide me with a check in list to make sure I can take pictures of the vehicle BEFORE I started driving it but only after the day was done did they let me take pictures. So long story short, the app is absolutely horrible to use and it seems like U-haul could care less about the rural locations even though they own this vehicle, so while this location was great at helping us, U-Haul seemed to do the bare minimum as any large company does for their customers but if we had hired movers for this move, let's just say this would've turned into a not so pleasant conversation with a supervisor. So, if you plan to live rurally and want to move with U-haul, don't use the darn app, if a multi-billion dollar company can't even get a decent app then it's just better to talk to an actual person. ;)
Brandon S.My rental went smoothly. The Office Manager, Nicki communicated well and was friendly and knowledgeable. Very positive experience. No suggestions at this time.
STEPHEN V.Super easy to book and friendly staff! Loved the pre check stuff too!
Troy H.Nikki was awesome...went above and beyond to make sure I had what I needed for the weekend. Professional, kind and knowledgeable! Thank you!
Rose B.not a thing, Nikki was a great person to work with. I will definitely be back.
Jay B.It was all good
TINA R.I did the online app check-in and everything went super smooth and was easy to understand and follow their directions.
lisa W.Excellent customer service
melvin W.Nikki was terrific!
warren T.Nicky was fantastic. Professional, helpful and a real pleasure to work with.
Dan W.N/A
Jason C.Great service
David W.Nikki is the best. Better keep her. Picked up transport from her. Ryder in Glenwood Springs had 15' truck ready. Better keep him also.
PAMELA P.Offer bundles of moving boxes
Karen D.The receptionist (Nikki I think?) was SO helpful and welcoming. It was a great, easy experience
Elizabeth L.Great service of the women she has excellent customer service
Pedro A G.Nikki Payne was wonderful to work with. She was responsive to helping us out getting our trailer and making sure the logistics worked out. Wonderful person and great customer service!
Erin M.None. Customer service was excellent.
SCOTT S.The representative was professional and helped disconnect the hitch. The process was quick and thorough. Thank you.
Jay Robert F.Your online process is way too cumbersome. An online process should fast and efficient which U-Haul's app was not. Can't imagine that in person would ever take that much time.
Mary Z.Nicky is fantastic. Highly recommended.
Igor H.Thank you again for the excellent care and attentiveness to your customers and equipment. It really makes a difference!
TODD P.Nicole was excellent
Robert L.Nikki is just the best. Friendly and customer oriented. She helped make my move as simple as possible.
RAE S.The truck I was given to drive was in very poor condition. The truck bounced down the road. It ruined several pieces of furniture. The vibrations were back breaking. Will never rent a u haul without first test driving.
michael G.I think her name was Nikki and she had everything ready right on time, all the info we needed, and everything was super easy. Thanks!
Marc R.Very helpful and accommodating
Mark K.Niki was extremely helpful and nice. Great representative for this location and Uhaul. Excellent customer service!
Paul W.The lady in the office who helped us was fantastic and so friendly! I'm recommending that location to everyone.
Hannah L.Thank you for all your help
Ron M.I both have a storage shed and have rented a trailer. Nikki is great, super helpful. Rental, pick up, and drop off we're quick and easy.
JENIFER H.Staff made the after-hours drop off process easy for me
ROBERT O.Good job
Brian D.