The folks were very friendly and helpful. Had rented from the Alamogordo location before. Very satisfied. Great customer service!
RICHARD B
Customer Reviews for Eagle Auto Repair And Transmission LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not have your system down it was horrible we drove over 300 miles and had to sit and wait because your system was down we were behind for hours had to get an hotel spend money we didn't have very disappointed
Robert JGreat staff, very friendly and helpful. Will definitely return when I need to move something again. No need for improvement!
nick cWas given a trailer that DOT had flagged out of service then given poor excuses why it happened
hondo bWhat friendly folks! I’ll definitely see them for any rental needs first.
Jim FFriendly and convenient hours
Jose DDrope u haul at 2.05 pm they put my time 3.pm and charge me extra .
RUPESH PSee comment above, the drop off location changed as well. This inconvenience could have effected my arrival time, which it did for my pickup.
Dan UN/A
Terrence QNo one was there anpd there was no way to contact anyone. It was uncomfortable leaving their equipment unattended.
Debbie PAlways receive amazing customer service from Eagle Auto Repair. Makes renting a breeze! Highly recommend this location to all.
Mike LAlways outstanding customer service from Eagle Auto Repair. By far best experience in renting. Always will recommend this location to friends.
Mike LEverything went perfectly!! The whole process was smooth,efficient, friendly and trouble free!
Paul BN/a
keith bI’ve rented a truck and trailer about this time of year for three consecutive years now and each time it’s been smooth sailing with the pick up and return.
JEROME HI delivered the truck a day early because of the weekend and they charged me an after hours delivery fee and a fuel charge but it was delivered at the correct fuel level, I felt it was unfair, it is what it is what can ya do they have your card number to charge.
LARRY LNo was there to check equipment in.
Nancy BStaff was nice and friendly. I would use them again.
David MUsed the provider for many rentals. Very nice and professional!
David MJose was very easy to work with. If you have to pick up a trailer after hours or drop one off he is very accommodating. He will even open up the shop after hours to help you to be able to get on the road. This is hometown service at its best
Robert MTruck was not good. It made so much noise and was dirty when I picked it up. The truck sounded like it was going to fall apart while I was driving it.
ANGELICA BJose and his wife are the best!!! Very helpful and friendly True professionals Excellent friendly service Above and beyond my expectations!!! Thankyou
DEB BThey were very helpful & friendly
Barbara KI’ve used Uhaul for all my moves for over 30 years and all of them were good experiences. I’ll keep using your services because you do your jobs so well. Thank you
Keith SRented a pick up, had to spend 50 bucks at auto zone for a sleeve and ball, as one wasn't available, to tow a trailer I rented, also from uhaul, it was non returnable nor did I get a discount for the inconvenience.
Michael JVery nice, friendly, and helpful!!!
dale pJust a repair shop where I did the after hours drop off. Pretty cool that you can do it all from your phone.
Ronnie SNew to the area. The team was very helpful. We would definitely go to them for our uhaul needs.
Cindy KGentleman that runs the place without lunch but I left the trailer there came back about 45 minutes later and he says oh that's what I thought it was was you really nice enjoyable to work with
Pat HLocation was closed all day although the hours stayed they were open.
Megan FThey are very helpful
Paula AThe truck I was given was not ready for driving or rental. The truck was nasty inside and out. The cargo hold leaked when it rained and got our loaded items wet. The steering on the truck really loose and was terrible for long distance driving. The reservation was changed after I initially submitted my pickup location and I had to go out of my way to pick it up.
William BThe man in charge knows his game, made it easy and quick. Thanks Ray A
Bonni RFulfill the order.
Katy HGreat service
Julio LEverything was great!
Amanda VWell I had Covid I told them to pick up the truck at my house because I was at a stay at home order per governer. And he called the cops saying I was stealing the truck. While I could not talk or breath. They got the truck I still have the keys I think $50.00 back to me and u can have the truck keys I’d a pretty good trade. If not it costs like 800.00 to redo the set
David SHelp with avg gas cost so customers don't lose there money.
Jesus LFor self pick up was alot. I think I got charged twice because my phone was acting up and instead of my $66.00 I got charged $138 and I don't know how to request a refund for that second charge. I rented a dolly but it wasn't on back of truck. I think verifying should be done when making the reservation, that way day of you don't have to go through the hassles.
Nichole Sdue to comments, I didn't want to work with these folks, However, to to situations outside of my control, I had too. The equipment/trailer, was old and beat up and dirty! Honestly, I didn't know if the trailer would make it from Alamogordo to Tulsa. It did. The people that I dealt with were rude and not personable. They did the minimum they had to in order to get the trailer out and gone. Would I use them again, NO.
Michael HThe Best service
Jeff SGreat Location with great customer service! Will always recommend to friends!
MICHAEL LJose the manager was extremely patient (I was in a bit of a panic!) and kind and helpful And! I will be renting from him again. Very Sincerely, MMH
MICHELE ABest customer service most friendly U-Haul location in New Mexico
JOSE HGreat family business. Will be recommending to friends and family for sure!
Stephen LThank you, really good experience using uhaul from this location
ISAIAH CThis place was never opened when they said they would be. Actually they weren't opened the whole day when I was supposed to accept my vehicle. Also my rental equipment was not available for me during my online check in. Only the truck was there
wayland nActive duty- tried to contact owner to change location of drop off and no answer and no way of contacting owner. Had to travel backwards so avoid the 3x charge
DAVID A