Customer did not leave a comment.Oscar P.
Customer Reviews for Eagle Pass Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not opened on weekendsMaria P.
Right light of dolly didn't turn onCESAR R.
I made a reservation online and upon arrival, with my order number, the attendant told me he had no record of my reservation and that he had no uhauls available. This was frustrating, after he went on his computer and a few more minutes he managed to find my rental.JESUS M.
Customer did not leave a comment.BRADLEY M.
Customer did not leave a comment.GILBERTO S.
All is wellcamilo R.
Ensure the equipment is clean and without trash before issuing to customer.Angelica F.
Tire were flat when picked upRobert S.
Check the straps for the dollyJACQUELINE M.
Customer did not leave a comment.MELBA M.
Please do routine inspection checks on tires. We were given a trailer with a bad tire that went flat after loading it. My husband had to buy a replacement tire and replace it himself. After that, the trip went smoothly, but it could have been avoided.NORMA A.
Customer did not leave a comment.Jesus B.
Would be great with Lights inside cargo trailers, and ramps for easy access.Israel M.
I would not recommend this place because they do not have customer service because they do not come out to tell you and give you instructions on how the car you rent works Why don't they come out to show you to see if it has damage and there is no damage why they don't tell you what to do is this company a self-service or how long you arrive and attend you alone, I did not like that they do not explain anything to you, that you do not even know which of all your rented van is. you do not know how to return it. they don't explain anything to youDora B.
Honor your commitments to customers. I had a reservation for a 20 foot truck. It was rented out the day before to someone else. I drove in 2.5 hours from out of town to pack a house full of furniture. I had three other people travel in separate vehicles to help me, only to find truck was gone without a notice given. Even though he gave me a break in the rate on a 15 foot truck, it was not enough. He offered to provide some blankets and then didn't put them in. Nice guy but a complete fiasco dealing with Uhaul. He said he was not the one who had leased my truck to someone else.OLGA M.
As soon as I arrived I left the trailer at the drop off spot personal came and told me to move the trailer I was in a rush to a another appointment They said it wasn't the correct spot so they told me to move at another spot but it was unacceptable so they made me move the trailer again at the location I was really upset about this experience I was in a rush they process my return but haven't received the prepaid deposit yet after they told me it was return the same day I expect a refundDAVID A.
I recommend UHAUL trailers with RAMP.ISRAEL M.
Drop off was super easy and the app was a great toolSUSANA R.
Customer did not leave a comment.JESUS C.
Customer did not leave a comment.EDUARDO C.
Show the customer how to lock the U-Haul trailer to the hitch.TIMOTHY JAMES G.
It's better work with paper, than the email it's more clear. I'm really not happy or satisfiedRAFAEL S.
Customer did not leave a comment.ISRAEL M.
No dollies, no blankets & the back area was dirty to the point where I swept and mopped it before I started loading up my furniture. Never again.ADRIANA R.
Great customer serviceTIMOTHY S.
I've never driven a U-Haul before, it was alright. I need to rent another U-Haul again and I will go to the same location as well.ADRIANA R.
The location was closed when we arrived to pick up uhaul. Went through several reps at Uhaul to finally get a number for a manager who sent my call straight to voice-mail and never returned my call. An hour and a half later someone came, however he was extremely rude, repeatedly said he didn't need to be there and he came in as a favor. Shoved my cc back at me when I indicated I was upset with Uhaul (due to hours of operation inaccuracies) and said he didn't need to deal with this, started stomping out the door before I had to Clarify, I was not upset with Him. He was extremely rude and childish, said they hadn't cleaned or gassed truck yet and he didn't have dollies. I believe he was this location's manager, but his demeanor was very very childish and unprofessional.KLAUDIA G.
Have equipment in a better placeDAVID M.
Easy and Good serviceCARLOS M.
Customer did not leave a comment.MARCO C.
They attended to my return quickly and found me in the computer right away with no problems.John P.
Customer did not leave a comment.ALFREDO V.
Customer did not leave a comment.JOSE S.
Customer did not leave a comment.German Z.
Customer service was awesomeDan O.
Customer did not leave a comment.Juan D.
Customer did not leave a comment.Javier R.
Customer did not leave a comment.Javier R.
It shoul be open 24 hours, I trÃed to drop off my uhaul at 7 p. m. and it was closed, it woul be very helpful if the drop off location could be open all day. Thanks.Laura M.
Customer did not leave a comment.debbie N.