Customer Reviews for Eagle Rock Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Eagle Rock Market

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John W. on

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Customer did not leave a comment.

Michael B. on

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Don’t use uhaul. They use 3rd party locations to do business but it doesn’t work well. They gave us the wrong size truck and uhaul made us pay for it.

John B. on

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Very friendly staff!

scott n. on

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We had a reservation for a month. We were told the 15’ truck we requested was not available, but a 26’ truck was available. We could not use the 26’ truck as we were going to New York City and were afraid of parking. We were unable to pick up a truck at the time and date specified Sunday at 9 AM and had to wait until Monday 11 AM to be able to get a second reservation. the reserve truck again was not available. We ended up driving an hour from our home to pick up a truck. We lost a day and a half of our moving time. This caused a A lot of frustration and stress, and we would never recommend you haul

Gregory M. on

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Richard M. on

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These guys don’t rent much- it’s a store subway kinda place. Both people had language and systems challenges. I was wondering about security of personal info as I did the rental. Truck was decent and did the job!

john p. on

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Both locations were great. Getting there however was a very bad experience just call me and I will fill you in. Better yet just look at your computer from start to finish and you will see, what a nightmare.

Chris W. on

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Deborah S. on

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Timothy K. on

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I requested to return trailer in Clifton Forge and at pickup everything showed this. Received text changing location with no reason given. This added over an hour to our trip. After finding Eagle Rock, employees were very pleasant and seemed to try hard but seemed they did not have any idea what needed to be done and were confused because I was returning the trailer early.

David R. on

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Janet F. on

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I was very upset by the reservation/pickup process. I requested a location and was sent a confirmation for my "preferred" location, but did not find out that there wasn't a truck available until I was physically there. There was supposed to be a text sent to me, indicating that the location I was picking up the vehicle at was 1 hr 10 minutes away from my preferred, but they had my landline on file, so I never received anything. They also didn't have the vehicle size available which I was also never informed of. When we arrived, they failed to load the cart and pads we ordered and when we went back to retrieve them, they had no pads and gave us a different cart. I was told that the pads on the contract would be cancelled and Id receive a refund. This never happened, which caused a bit of difficulty when returning the truck. Overall, I pretty unsatisfying, horrible experience.

Melvin D. on

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Poor communication between the person we rented the U-Haul from and the place we dropped it off. we have rented U-Hauls many times in the past and things went smoothly. This time, there was miscommunication and people trying to charge us for additional days based on returning it after 5:00. In the past, we always returned on Sunday to direct U-Haul locations on Sunday evening where we just dropped it off, put the key in the drop box and never got charged for an additional day. This location is literally 2 miles from out house. It is ridiculous that we had to drive 35 miles (with additional mileage for your company to charge) because U-Haul could not get a truck to a closer location. I assumed you were in the business of renting trucks at all of your locations, however, this one location states they cannot get trucks very often.

Walter Y. on

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Tammy F. on

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George S. on

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