Customer Reviews for Eagles Nest Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Eagles Nest Self Storage

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LORENZO E. on

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Office Manager was very helpfull and nice office was very clean

Troy S. on

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The store was closed when I dropped the truck off.

Steve M. on

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Opening a bit earlier would be more convenient, but it certainly isn’t a deal-breaker for me.

Debra D. on

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Customer did not leave a comment.

Gary S. on

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very good and the staff was so helpful

cheryl G. on

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I needed a truck on the spur of the moment to haul home something I got at the store that would not fit in my car and I dropped on and Sue had a truck that was going out in a few hours but I told he I only needed it for about an hour and without any hesitation she rented me the truck! Worked out great for us both!! Thanks

SARA C. on

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There was a leak in the ceiling of my unit, right above a brand new range, so there was a water puddle in the stove, & mold around the eyes. Luckily I have insurance. Rodents infested the unit too.

Matt S. on

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Came in with a reservation for a 20ft truck, they didn’t have it available so they gave me a smaller vehicle, then after returning it the next day I saw they charged me 50$ more then the 20ft cost. After contacting the location they refused to make any corrections and after being told by Uhaul they would investigate and let me know if heard nothing over a month. Be cautious with this location and look over your paper work closely.

THEODORE M. on

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Very accommodating, lots of choices of units, very friendly and helpful staff and always in communication with you. A+

FERNANDO C. on

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The staff is unbelievably helpful and there to help but the rodent problem in our units was intense. We had 2 units and both were infested and one TV and all our furniture were damaged. Really Bad

DANIEL F. on

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Excellent

Alys G. on

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Nothing. Representative was great. She got us in and right out. She really knows her stuff!

James K. on

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Gerald W. on

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Karen L. on

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booster seat for short people....seriously.

Joanne B. on

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roberta P. on

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We rented the truck for a one way rental. We were very happy with everything. Great experience.

Troy S. on

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That poor woman at the Kelseyville store seems very stressed out and not very happy. I have worked with her before and have absolutely no problem with her but somebody should check on her now and then. I just hope she does not have a coronary! Thanks for letting me park there overnight! It was wonderful

Shirley K. on

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Customer did not leave a comment.

Robert S. on

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All great

Patricia F. on

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MARK T. on

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Rebecca K. on

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have the requested truck at the location I first asked for

Dean H. on

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Alex R. on

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nothing you guys are awsome

mark F. on

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check fluids

Lana D. on

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Rick O. on

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darryl N. on

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Sam S. on

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Larry W. on

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They had me bring the vehicle to another location 15 miles away, but 30 minutes. They said keep it an extra day for the trouble, but they called from the new location and said they needed it the same day. I didn't want to be charged extra so I stopped what I was doing and brought it in. Then she said, oh it says you have it for another day in the computer????? She was friendly but it still took out of my valuable time because we were moving.

John R. on

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The 20' truck we reserved was not available so we had to use a 10' truck that did not meet our needs. The previous customer was late in returning it so we had to wait in parking lot for almost an hour for our truck to arrive.

Vernon L. on

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Customer did not leave a comment.

PAMELA H. on

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Front desk was very helpful. Quick, smooth process. Storage unit was very clean.

LESLIE P. on

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They are very friendly and helpful. The facility is clean and in good condition

STEVEN H. on

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I would like to get the money back for the package unopened of blankets that I did not use, but I did not bring this up to Eagles Nest as I did not think it was their responsibility.