Staff was friendly and helpful. No complaints at all
Daren W
Customer Reviews for Storage Sense KC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience
Craig Mthey were very polite and helpful.
HERBERT ANothing is needed for improvement as perfection was delivered. That was the smoothest and best U-Haul experience I have ever had. Providing friendliness, diligence, and cleanliness, had me feeling valued as a customer and if I need to rent again, the location at 3429 Troost Ave in Kansas City will be top on my list.
William BIt was 20 miles from my destination was the only issue I had with this location.
Michael AAfter hours drop box for the key would be helpful. But my experience with everyone there, and the equipment, was excellent.
Karen MEasiest Uhaul to get in and out of and helpful staff (fast)
HOWARD FKeep doing what you doing treating customers right.
Michael JThe staffs were very excellent and nice.
Kevin Wcustomer service was great above average
Shaleese RThe staff was very knowledgeable, friendly, and helpful. It was a bit difficult to find the office in the building, however. I'd suggest some more signage.
Robert DJust a note: I forgot to let the front staff know that there is a leak, on the driver's side, in front of the visor.
Heidi MStaff was very friendly and helpful, thanks!
Kelsey KAll went well for my purpose of renting the truck. I like the rates, good service , Thanks Ms.Chris
Tony AThis is what every uhaul location should strive to be! Professional, well organized and personal. A very well run business !
RICHARD SCheck in and check out were perfect. The vehicle was the right size for moving. This was a great experience. Thank you to the person at the 31st store for referring me.
Evelyn HThis was the best customer service experience I've ever had with a UHaul. Darrla was very professional, explained everything so we had no questions.
Gwendolyn WSmooth process from start to finish - best Uhaul experience ever. Very professional and friendly staff.
Heidi WWonderful person - quick and attentive
Tats STrailer was dirty on the outside, OK on the inside. We swept off most of the dirt ourselves.
Max SNo complaints
Betty GDoing mobile pickup outside of business hours is effectively a cruel joke. Doesn’t give you the information you need to obtain the keys leaving to call and wait for customer service to do the work for you. Truck was in horrible shape was unable to make up hill (no load) without shaking horribly weatherstripping was peeling off of door sills and left hanging inside of truck upon arrival. Horribly dissatisfied and glad the moving is over so I don’t have to deal with U haul again.
BRETT FThe staff was amazing! Seriously I’ll be back to this location next time I need a van or truck.
Marissa MI'd just like to say that Chris and Larry are always so good to work with and they are always incredibly professional and all vehicles or trailers are well organized, clean and ready to go. I'll go out of my way to rent from them.
RICK KThe customer service rep made things efficient and easy!
Karen RExcellent customer service!
Christine KSuggest folks to arrive earlier if doing mobile pickup process can take a for a while and can make us late to our drop off time
Bryauna BGreat customer service! Easy and swift process highly recommend
ASHLEY DBest place to rent a uhaul!
Christine KVery helpful staff when returning trailer. Friendly and polite. Only bummer is trailer could not be returned after hours.
Cynthia KThe ramp was stuck inside and we couldn’t use it for most of our trip, but the location did not have another truck for us to use. Furthermore uhual did not inform me when booking this truck that I could not return it to another location and I had to pay an extra 20 dollars to drive it all the way back to where I used to live. My father in law had to do uhaul’s job and fix the ramp enough for us to use for the largest items.
Sarah TProfessional and prompt service
ARLINDA MNothing. It was a great experience! Thank you
mark tNice customer service
Dejene MKeep up the excellent work. Great and friendly service, professionalism and efficiency! Flawless experience
Elizabeth KHelpful staff at this location made renting easy.
Daniel BNothing but positive things to say about this location. My apartment delayed giving me my keys several times and they were very accommodating, allowing me to modify my reservation multiple times.
Benjamin SEveryone there was very polite and helpful would highly recommend!
Marc Mwould be nice if they opened at 8 or 9am
William WYou did everything great. No changes needed.
Maria T