The staff was very friendly and helpful and also suggested for me to take pictures of the way the trailer was up to our vehicleRobert B.
Customer Reviews for Earth Elements Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul corporate itself failed to obtain the needed equipment as reserved, but Christopher and Mike went above and beyond to personally go get the needed equipment to make my move successful. They spent half of the night getting the equipment for me, they stepped up when corporate Uhaul failed.Alan B.
Had a flat tire (nail) by the time I got home with the truck. Could've been from the employee, because he got to Earth Elements with the truck and tow dolly same time I did. Tow dolly was too small for my car, but I made it work. The guy at the turn in business in Wickenburg told me there are different sizes of tow dolly and i had a small one. I had used a car hauler twice on longer one-way moves, and they are far better than using a tow dolly. Especially if you're a one person operation! I will never use a tow dolly again! Takes way too much additional time and effort for loading and unloading. The flat was fixed right away and the truck ran just fine. The truck had only a quarter of a tank of gas when I picked it up which forced me to have to stop on my way (only 100 miles one-way) and guess how much gas I would need before I turned in the truck the next day. And of course, I had to go 8 miles off the highway to find gas, which caused me to pay over miles charges! I have used U-haul numerous times over the years, and still feel they have the best equipment and are the most trustworthy of all the self move companies.JEFFERY J.
Everything was top notch !! Perfect Professional, clean and knowledgeableAnna M.
Customer did not leave a comment.RONALD S.
Customer did not leave a comment.Janice B.
I was to pick up my truck at 9 AM. The store was to open at 8 AM. Nobody was there. I called customer service at 9:15. Shortly after a very apologetic young man showed up. There were other people waiting for their trucks as well and the trucks they wanted we're not there. In the truck I got there was less than a half a tank of fuel. Fortunately for me I didn't have a long way to go because when I tried to refuel the vehicle something was wrong with the fuel line and the gas just poured out. I have never had such a frustrating day dealing with U-Haul.dAWN J.
Customer did not leave a comment.Wesley R.
Customer did not leave a comment.Jack L.
The dude was pretty chill. Got me in and out.ERIC D.
Perfect place, very honest and nice peopleJuanario P.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.BYRON B.
Customer did not leave a comment.JOHN O.
Customer did not leave a comment.JAMES S.
It took nearly two hours to find someone that knew what they were doing. If it hadn't been an emergency I would have gone somewhere else.Gerald G.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.matthew J.
The store is extremely pleasant happy and well to be around the representatives I knew what they were talking about and they helped me through my problems that I had with your truck and it's not even able to be on the road they understand my problems they're the ones that told me to make the complaint which I did with you guys ready today and I was looking for a refund but the store is extremely helpful and polite unlike the place that I was supposed to drop it off at the other u-haul centerCarl A.
The representative there was excellent! Not only will I rent again, I will absolutely rent from this location!Daniel K.
Nothing, great experienceJohn S.
Well charged me extra day and ins. Also after I turned truck - @ she said I could take it again when u haul -- all I can say is I got fucked .DAVID O.
This location had other conveniences/services inside (water etc.) and Bianca was super helpful and nice to work with. They also had someone to help with the unhook while we were closing the rental out.MATTHEW H.
Customer did not leave a comment.Armando G.