Customer Reviews for East 60 Storage Inc
(U-Haul Neighborhood Dealer)

352 reviews

210 Capps Rd   Lake Wales, FL 33898
(1mi E Of Lake Wales On Sr 60)

(863) 676-4399

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/29/2021: Closed
  • 5/31/2021: Closed

Services at this Location:

Contact Us

(863) 676-4399

210 Capps Rd
Lake Wales, FL 33898
(1mi E Of Lake Wales On Sr 60)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/29/2021: Closed
  • 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Don't improve excellence. Good station with good staff. Expedites customer care.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Randall J. 
Rating:
5.0

Customer did not leave a comment.

Denise W. 
Rating:
5.0

Awesome service

Elliot T. 
Rating:
5.0

Owner was very nice and helpful!!

GIORGIO M. 
Rating:
5.0

Totally satisfied

pat C. 
Rating:
5.0

Great service

Elliot T. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
3.0

No one was there for drop off

leon H. 
Rating:
5.0

Outstanding customer service!!!

Robert T. 
Rating:
5.0

Best Uhaul rental experience I have ever had. Thanks

Gary D. 
Rating:
5.0

Excellent service!!

jodi W. 
Rating:
5.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

victor J. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY W. 
Rating:
4.0

the service is very good, keep up the good work.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Amazing service

Evelyn H. 
Rating:
5.0

Customer did not leave a comment.

Shirley J. 
Rating:
5.0

Reservations and phone communication needs a lot of improvement. System Down most of week.You guys lost my reservation and then i had to rent a trailer to tow behind uhaul truck because what i booked wasnt available. Your people on hywy 60 lake wales fl and u=haul in trussville alabama made it all work. They deserve a big thank you.

Pamela K. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Margret C. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Ardith H. 
Rating:
4.0

Great experience, no improvement needed. Quick and easy.

Michael L. 
Rating:
5.0

I rented before from place right next door. They sucked! This guy was so much better! I thought they were the same place they are so close? I will NEVER go back to the lazy ass next door! I have been renting from Penske to not have to go back to the place on Rt 60. I will now rent from Capps Rd.

Scott C. 
Rating:
5.0

Everything went well and with no issues. I have used this location in the past and have always been treated well and any questions that I had were answered quickly and correctly. I really like the new online tools.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Leonard T. 
Rating:
5.0

Customer did not leave a comment.

Samildre P. 
Rating:
4.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Everything was great.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

HOWARD L. 
Rating:
5.0

This location had nothing to do with what im about to say. I reserved a trailer online in Sebring, FL. I woke up early and went to location only to find out they did not have one. Apparently someone sent me a text at night that it was changed for an hour away as no one had any locally. Again no call at all a msg that was behind something about covid so didnt read all the way to the end. If your gonna send someone an hour away you should call them so they dont waste a day in their plans getting screwed. Horrible

Rene P. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Your rep at East 60 Storage in Lake Wales, FL ( Jason Voorhees) was very helpful in fixing the unpleasant experience I had in dealing with your rep at the Grove Motel, Lake Wales, FL.

bill D. 
Rating:
5.0

Great customer service!

Vicky H. 
Rating:
5.0

I can't think of a thing that needs improvement. The clerk is a friendly and knowledgeable man.

David B. 
Rating:
3.0

Customer did not leave a comment.

johnny B. 
Rating:
3.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

The gentleman was very nice and polite.

Krystyl C. 
Rating:
4.0

Customer did not leave a comment.

Mack B. 
Rating:
4.0

Customer did not leave a comment.

Mack B. 
Rating:
5.0

None

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Elliot T. 
Rating:
5.0

Customer did not leave a comment.

Adam P. 
Rating:
5.0

Great

FRANK H. 
Rating:
5.0

SERVE CHEESE & WINE ;)

John G. 
Rating:
5.0

Customer did not leave a comment.

Elliot T. 
Rating:
5.0

Jason was wonderful and very helpful making my end of trip very successful.

Deborah N. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Very helpful and friendly.

Patrick M. 
Rating:
5.0

I love this location. It is relaxed but attentive so the stress level stays low (which is much appreciated when one is moving!!). Thank you.

Jenny M. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

Really help full and nice!

Peggy B. 
Rating:
5.0

Customer did not leave a comment.

JOEY T. 
Rating:
5.0

All I Did was Return the Truck and the Tow Dolly there!! Gentleman was very Professional and on Time!! It was Opening time!! THANKS Again!!

russel A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

Customer did not leave a comment.

jeanette G. 
Rating:
5.0

Good service

BENNY O. 
Rating:
5.0

Great location very accommodating.

Catherine J. 
Rating:
2.0

There was wires bear on the trailer causing my fuses to short out had to take it to the shop twice finally found the problem after that cost me all bunch of money had to have another truck brought from Alabama just to pull the trailer on up and then we found the problem the shop didn't even find

Randell W. 
Rating:
5.0

Awesome service!

Jose T. 
Rating:
5.0

Customer did not leave a comment.

BENNIE P. 
Rating:
5.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

Customer did not leave a comment.

carolyn T. 
Rating:
3.0

The UHaul scheduler should have complied with my 4 week in advance reservation and had the equipment at the correct location per my reservation prior to arrival. I received a call in route saying the equipment would not arrive until a half hour late.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

tommy W. 
Rating:
5.0

Thank you so much for your great & fast service!!

CHERI S. 
Rating:
5.0

Customer did not leave a comment.

PETERSON F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

kenneth D. 
Rating:
3.0

Assist as you can to help the process go quicker

John B. 
Rating:
5.0

Customer did not leave a comment.

kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Joel L. 
Rating:
5.0

Customer did not leave a comment.

Moniz P. 
Rating:
4.0

Customer did not leave a comment.

Adrian C. 
Rating:
1.0

The trucks front end was way out of line I only went 6.5 miles and they charge me for 10 and I told the guy there is no way I think that's crazy I set the trip odometer when I left and the truck drove like shit

ryan M. 
Rating:
5.0

Customer did not leave a comment.

Rob L. 
Rating:
5.0

Staff was friendly, helpful and accommodating. I will definitely use this location again if I have Uhual need. As additional information...since this is located at a storage facility drop off is a available even after the posted closing time.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

Abdu T. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
3.0

The trailer they had reserved for me had rusted part I'm sure its because of the salt on the roads up north. But Beggars can't be choosers it was something I needed so that's what I got .

hector P. 
Rating:
5.0

Customer did not leave a comment.

terry S. 
Rating:
5.0

Customer did not leave a comment.

Darrell W. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
4.0

Customer did not leave a comment.

mildred L. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

clerks were very knowledgeable. there was one customer ahead of me, as a second person took charge with me. I was in and out efficiently. Just maintain the service I received and I'll be happy for a long time.

BARB P. 
Rating:
4.0

Customer did not leave a comment.

holly B. 
Rating:
5.0

Customer did not leave a comment.

Bernard W. 
Rating:
2.0

Truck and equipment not ready until 5. Supposed to be ready at 4. Gave the wrong truck to begin with and had to switch it for another. Didn't have a utility dolly. Had to go to another dealer and pay another $10. The older gentleman there needs help there.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Fred S. 
Rating:
5.0

Excellent folks to deal with! No pressure, good service and helpfull every step of the way! Perfect Experience! If you live near hear, say within 30 miles, its well worth trip to get your rentals here! They have a large selection!

Marc G. 
No reviews have been submitted for this location.

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