The woman I dealt with at the Chilton office was great!Leigha B.
Customer Reviews for East Central Coin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only reason I gave 4 stars was due to the self return using the u-haul app was a nightmare it took an hour and a service representative to help in the process. U-haul fix your app!!! As far as the actual location, 5 stars to them they were excellent and so was the service representative that helped me to return the equipment.Lorne A.
Customer did not leave a comment.Linda S.
All was great. Even had an issue with Bill being over miles. They corrected the mistake within the day.Richard D.
Customer did not leave a comment.Leslie D.
Very pleased with the drop off in Chilton WI.Sandy B.
Customer did not leave a comment.Kathleen H.
Customer did not leave a comment.ROGER G.
Self pick up is a joke only took a hour to do it ... Lock the keys were inside was jammed in the 8 degree weather that was a joyClayton S.
had to buy an adaptor because the trailer plugs are outdated also returned it sooner than the 4 days and did not get any money back but when I did it on line it came up with the option of 4 day rental onlyJames B.
There was an internet connectivity problem at the dispatch location which apparently hindered the completion of the contract at the time of pickup. Uhaul traffic called later to ask if I had the trailer and I said that I did have it and the call was ended. I was then called again by a different representative from uhaul and asked more questions about the trailer and was told that if I was to be pulled over, I would be towing a stolen trailer. I explained to her that a rep from the uhaul location helped to install the trailer onto my truck, so it clearly couldn't be stolen. The call was not an experience that is conducive to customer satisfaction or would be considered a long term growth strategy for the company in my short sighted opinion. Best wishes. GregGreg T.
Maybe fix the trailer so it is able to steer well when you move a truck back but although everything else was fineSAMUEL S.
Customer did not leave a comment.Melissa L.
Customer did not leave a comment.CHRIS S.
Customer did not leave a comment.Terrance M.
Customer did not leave a comment.David S.
Customer did not leave a comment.CHRISTINE G.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Edward R.
Customer did not leave a comment.STEVE G.
Customer did not leave a comment.Phil K.
Customer did not leave a comment.rochelle S.
Customer did not leave a comment.BOB K.
drop box and go . simple no changesClayton S.