Customer Reviews for East Grand Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East Grand Storage

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Todd S. on

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Customer did not leave a comment.

Gordon G. on

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filling out required information could be more user friendly

Daniel V. on

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Customer did not leave a comment.

VLADIMIR s. on

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Customer did not leave a comment.

Dan M. on

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Customer did not leave a comment.

MATTHEW A. on

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Let Sam take care of all the rentals the Sam helped me set it all up and when I came to get it the guy I had to go through was an idiot but Sam was came to take care of everything! That guys really deserves more!

Brian S. on

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Customer did not leave a comment.

Paige M on

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Very nice units brand new and the staff is very friendly and helpful! Would defiantly recommend

SPARE H. on

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Everything went fine, the service was wonderful

Bruce H. on

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Customer did not leave a comment.

TAMMI P. on

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Tried to drop key in uhaul drop box due to office reps were not in when dropped cargo van before designated drop time w/fuel at required amt & under estimated mileage but the only part of the key that even fits in the slot is the tag the key attachs to the drop slots for uhaul box is far to small to actually fit the ignition key lock fob. Luckily the entrance door to the office had a mail slot (which isn't necessarily the secure) so I put the key through slot where it dropped into a bin as I didn't want to be late w/drop off. I attempted to stop by the office 3 times after rented the van throughout the week (at different times) to confirm key was received but still no one was there each time. I also called due to charge had not shown up on my card & the rep at the office quoted me more than what the contract was even when we estimated 30 miles but only used 21 miles & we left the tank at 1/2 a tank versus contract required amt of 3/8 a tank. Was disappointed w/the key issue due to if company allows for keys to be dropped in a uhual key drop box the slots should be big enough to fit all sizes of ignition keys/lock fob & that I was over quoted from the contracted estimate I signed. I can understand if I went over miles & did leave gas where required but we made sure to follow what we signed. I will think twice renting from uhual again especially when I'm looking to move next summer & I rented this van to help a friend move their stuff to their apt from my garage. It is stressful enough to move & I don't want the same Hassel again.

Gerrit W on

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The affiliate East Grand Storage does not honor the first month`s free rent that goes with a qualified U-Haul rental.