Customer Reviews for East Lake Wash & Convenience
(U-Haul Neighborhood Dealer)

2476 reviews

85 East Lake Cres NE   Airdrie, AB T4A2H6

(403) 948-1453

Location Hours

  • Mon-Sun: 8 am - 4 pm
Special Operating Hours
  • 5/24/2021: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(403) 948-1453

85 East Lake Cres NE
Airdrie, AB T4A2H6

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 4 pm
Special Operating Hours
  • 5/24/2021: 8:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
4.0

Nothing service was great.

KENNETH F. 
Rating:
4.0

We came back before 4 pm closing, to return ...3 pm...but lot had been closed early at 2 pm

Marianne B. 
Rating:
5.0

Customer did not leave a comment.

DIPIN A. 
Rating:
5.0

Customer service team at the pick up location were very helpful and friendly. Great experience.

Kerry M. 
Rating:
3.0

Customer did not leave a comment.

Sheldon L. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Great service, thank you!

Ron T. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
1.0

Customer did not leave a comment.

steven J. 
Rating:
5.0

They were both friendly, helpful, I did not have the right hitch and they quickly resolved the impasse. Derrien would put many of her peers to shame, to display passion in simple yet much needed service, help started our days.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

Nothing. Everything was very easy and the customer service was great.

ADAM C. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Was very pleased with the customer service I received from this location.

Allan S. 
Rating:
3.0

Have a trailer in a location it was supposed to be picked up at

Amaan E. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
3.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

When i got there the only 26' truck left had a cut gasline which made me panic for i was strapped for time, the lady was very friendly and asked me to walk up the street to a second location where i was able to pick up the truck i needed right away. Very pleased as i only had one day to move.

Adam P. 
Rating:
3.0

Customer did not leave a comment.

Ainsley G. 
Rating:
5.0

Great help and service every time I need to use their service. Always very happy.

Allison Y. 
Rating:
5.0

Keep doing what your doing now!

Stephen R. 
Rating:
5.0

Had some difficulty returning the vehicle, but was able to correct by calling the help number.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
3.0

Customer did not leave a comment.

Mark H. 
Rating:
2.0

The staff at the cash register was fine but there was another who was extremely rude and not reasonable. My SUV was parked on the street and I needed to transfer articles from the cargo van that I reneted to my vehicle. I briefly took my SUV near the van to do the transfer. There was a no parking sign on the fence nearby but there was no other vehicle all around and I did not leave my vehicle unattended but one staff lady got very angry with me for doing so. She took the picture of my vehicle and was quite a bit on the phone apparently reporting and there was absolutrly no reason for all the fuss.

Jacques P. 
Rating:
5.0

Customer did not leave a comment.

Jenae V. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
3.0

There was a smell of sewer gas on the location. The person receiving the truck was friendly and helpful.

Diego F. 
Rating:
5.0

Darrian was amazing and Mike was awesome!

Jeffrey W. 
Rating:
2.0

Customer did not leave a comment.

Parag G. 
Rating:
2.0

Have trailers ready for pickup if there is a scheduled time for pickup, had to wait for trailers to be moved. Have instructions for returning more clear or a zone to drop off, place was packed no one to help waited 15 minutes when returning the trailer, notified and employee about return and left.

JAMES L. 
Rating:
1.0

The truck was not cleaned out in the cab or the box when I picked it up

SAMANTHA B. 
Rating:
1.0

I was given a quote and explained situation they said only had smaller van knowing that I would need multiple trips if used smaller one was given deal then went went to pay total after use they said I owed another 1000$ I am not paying more then was quoted ...worst ever

Jasmine M. 
Rating:
5.0

No issues during this experience

Matthew O. 
Rating:
3.0

Congested parking Long wait even with online booking Slow response to pick up

Charles M. 
Rating:
5.0

The Gentleman who hooked up the trailer was very knowledgeable and helpful! I hope they know what a gem they have in him...!

Gerrit P. 
Rating:
2.0

Better communication- not clear direction at pick-up /drop off was left hanging at drop off for sure, clearer marked parking locations for pick up/drop off

David L. 
Rating:
3.0

The rolling door on our 6x12 trailer was damaged when we picked it up. We didn't notice until the first time we opened the door when it completely jammed when attempting to close. When we were trying to get the door closed it was obvious from the extensive damage to the track that the door had been damaged for some time but had not been repaired. If the unit had received even a cursory inspection on any of the recent rentals this damage would have been easy to identify and fix.

Trevor G. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Great service over all.

Giancarlo M. 
Rating:
5.0

Customer did not leave a comment.

Gordon B. 
Rating:
4.0

Friendly and helpful staff. Equipment better than expected.

Malcolm M. 
Rating:
5.0

Customer did not leave a comment.

Glen M. 
Rating:
4.0

Customer did not leave a comment.

Randall C. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Craig C. 
Rating:
5.0

Customer did not leave a comment.

DARREN W. 
Rating:
2.0

Clean vechile, and fill fluids to top as they should be True reading on paperwork ..I had to go back I to change it

Shannon P. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Margaret A. 
Rating:
5.0

This was great service from this nice young lady and she knew everything she what is to tell me thank you very much

RON K. 
Rating:
4.0

Customer did not leave a comment.

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Super friendly and efficient staff made the rental easy. Truck was in good condition

Robert H. 
Rating:
5.0

Amazing customer service, great and friendly people. Even if I moved 50km away I would still go to this location

Maurice B. 
Rating:
5.0

The staff was very efficient and prompt in the pickup and return of the trailer. Will most definitely use this location in the future.

Kelly W. 
Rating:
4.0

Customer did not leave a comment.

Douglas M. 
Rating:
4.0

My only complaint was the posted price of the medium sized boxes on the internet is 1 99 (cdn) but was charged $3.50. The service when I went to rent the truck was excellent and everything was explained perfectly.

Bonnie B. 
Rating:
5.0

Keep the office and yard personnel you have. They are great.

Richard H. 
Rating:
5.0

The guy at the desk was great! We will be back!

Keilah Q. 
Rating:
5.0

Customer did not leave a comment.

Sherri T. 
Rating:
5.0

No complaints at all. Friendly, knowledgeable staff. Clean & well maintained vehicle.

Glen M. 
Rating:
4.0

Have equipment that people need available such as dollies and the like

Coral L. 
Rating:
4.0

Customer did not leave a comment.

Mahmoud B. 
Rating:
5.0

No improvements necessary. I reserved the truck online, that was very easy to do. The truck was ready and waiting for me the morning of pick up, I was in and out in under 15 minutes. Drop off was fast and easy, that only took about 10 minutes or so. Very smooth and well orchestrated processes beginning to end, friendly helpful staff.

Lorne S. 
Rating:
3.0

When we dropped off the truck I mentioned to the girl about the emergency brake buzzing. She said oh well we'll just let the next person deal with it.

Darrel H. 
Rating:
5.0

Customer did not leave a comment.

Devin M. 
Rating:
5.0

Customer did not leave a comment.

Kerry M. 
Rating:
5.0

The truck was not washed and the inside of the cab had not been swept out. I had to clean the windows myself.

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

Justin B. 
Rating:
3.0

Customer service was good, but the moving van was the dirtiest I have ever had. I have used u haul for many years. This may get me to try other rental companies in the future.

Brian R. 
Rating:
3.0

Our Uhaul was in terrible shape. It should be parked until it is road worthy. It is dangerous to put things like that on the road.

John C. 
Rating:
5.0

People were friendly and happy. Truck was dirty on the outside and inside the cab. I was told not to worry about the detailing when I returned it. The dirty truck didn't affect my rental experience. I would go there again because of the staff.

floyd M. 
Rating:
5.0

The truck was not clean and I only needed it for one day but because of it being 6 hours away it hade to be a 3 day rental so I hade to pay way more then I needed to not happy about that

Adam S. 
Rating:
3.0

Drivers windshield wiper was broken and windows and mirrors were very dirty

BRIAN E. 
Rating:
4.0

Customer did not leave a comment.

Geoffrey W. 
Rating:
5.0

Customer did not leave a comment.

LISA F. 
Rating:
5.0

There was a pair of slippers that were left in the cab. Maybe double check and make sure everything is out of it before renting it out again. Other than that, it was great.

Brent S. 
Rating:
5.0

Customer did not leave a comment.

Ulric M. 
Rating:
5.0

Incredible service. Could not be happier Thank you very much

DALE R. 
Rating:
5.0

Customer did not leave a comment.

Bonnie J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
3.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Rhea G. 
Rating:
4.0

Friendly staff

Matthew V. 
Rating:
3.0

I drove a van with summer tires in winter, got stuck in a back alley uhaul.com/help never responded back like promised, luckily I have AMA. The vehicle had no windshield washer, otherwise it got the job done

Jean L. 
Rating:
5.0

I had excellent service from everyone I came in contact with. Truck I rented was perfect for what I needed.

Bonnie J. 
Rating:
5.0

Windshield was cracked end to end like every vehicle in Alberta. My only real complaint was the no cruise control. Hard to drive 8hrs a day like that also hard to save gas.

QUINN G. 
Rating:
4.0

Very nice service

juan M. 
Rating:
5.0

Customer did not leave a comment.

Carmen B. 
Rating:
5.0

Customer did not leave a comment.

Florin D. 
Rating:
5.0

Make sure the windshield washer fluid is topped up because it was almost empty when I picked it up and ran out on my trip. However The person behind the counter was very helpful when I picked up the vehicle and apologetic on the return.

Fred B. 
Rating:
5.0

The staff are awesome. Very helpful and polite.

Richard H. 
Rating:
5.0

Awesome customer service, the lady we dealt with was very friendly and polite!

Julia P. 
No reviews have been submitted for this location.

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