Customer Reviews for East NY Postal Service
(U-Haul Neighborhood Dealer)

190 reviews

727 Pennsylvania Ave   East New York, NY 11207

(718) 485-7400

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(718) 485-7400

727 Pennsylvania Ave
East New York, NY 11207

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Baron S. 
Rating:
4.0

Customer did not leave a comment.

Esteban S. 
Rating:
5.0

The equipment wasn't vacuumed but it was drivable. Thanks and BE SAFE and BLESSED

Travis R. 
Rating:
5.0

Nothing at all..

Fatimah S. 
Rating:
5.0

Everything was good thanks

Susan A. 
Rating:
3.0

Customer did not leave a comment.

Damion F. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Tyrone L. 
Rating:
1.0

First of all, this should not be a place to rent a uhaul, it is an office with not parking or any of the convenience you are used to getting. Truck was dirty and they are trying to charge me for 2 days when I returned it on the same day. Horrible not only will I never used that place but I will put a review in goggle.

Susan R. 
Rating:
2.0

Customer did not leave a comment.

Oluwafunmilola A. 
Rating:
3.0

Customer did not leave a comment.

james M. 
Rating:
3.0

The receptionist was very polite it took your mind off the overwhelming heat; there need to be more ventilation . Thank you

Jeannette B. 
Rating:
1.0

There needs to be a designated drop site not riding around looking for nearby street parking. I spent 25 minutes looking for parking upon returning the van on a Saturday afternoon in a busy section in Brooklyn. Had I known this before renting I would have chosen a different U-Haul site.

Patricia R. 
Rating:
5.0

Not easy to find parking at drop off.

Vincent P. 
Rating:
5.0

The beautiful young lady that in there went above and beyond. She was courteous, very helpful and professional. I hope more people would go there patronage her shop. Thank you & Jesus loves you all!

Jovens R. 
Rating:
5.0

Customer did not leave a comment.

Destiny S. 
Rating:
5.0

Customer did not leave a comment.

jaquan Q. 
Rating:
5.0

Customer did not leave a comment.

Brittanie D. 
Rating:
5.0

Your was very helpful

Oneill G. 
Rating:
5.0

Customer service was great the lady at the counter was very helpful and courteous, she was very pleasant and informative I will recommend this location to my friends and family

kenrick C. 
Rating:
1.0

You authorized dealer(s)/contractor(s) need to be trained in proper Covid-19 procedures. For instance, when someone books a rental for 12:00pm, and arrives timely, but is instructed by other customers that the sales agent only allows tow (2) persons in the office/site at a time and, when it's the customer's turn to enter, he is told he is “late”. There should be a check in system outside if this is the case. Finally, I booked a furniture Dolly and was told it had been booked before me. Yet when I used the App to book, it said the Dolly was available. There should be more than one Dolly at the site.

William M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL JR G. 
Rating:
3.0

The front of the uhaul was clean not the back

Aaron L. 
Rating:
4.0

Customer did not leave a comment.

Gregory C. 
Rating:
5.0

Staff was friendly and accommodating.

Angelor L. 
Rating:
1.0

The location was closed upon arrival. I waited about 10 minutes until the next door business owner called someone who didn't even identified himself as the U-Haul location merchant until I asked who he was. The merchant didn't even know if there was a van yet I scheduled it and it was confirmed through the email. I then let him know we were looking at a you U-Haul van, he then said oh good you can rent it. Finalizing the request was also an issues because he had his location as closed and I couldn't complete the reservations on the app for the 24-7 rental until the merchant did whatever he did from his side. Remember all this was over the phone. The customer services was poor, apparently the reservation didn't finalize, which I wasn't aware but at that point we were already about 5 blocks away when the merchant called me and accused us of stealing the van quote “we stole his van and that was a federal offense”. I was already an hour late trying to resolve these issues on something that should have taken no more than 15 minutes. To top it off the van apparently had a low tire which his prior client left him a note on his dash board about it and it also has service warnings upon starting the van. I would have not went through with this rental if it wasn't due to my circumstances. Upon returning the van I asked him for the final quote when we returned and he never returned the call. Never again at this location. It was just an odd experience.

Danny S. 
Rating:
5.0

Vans should have space to be dropped off.

William R. 
Rating:
5.0

This Service is valuable in the community With Young People Leading the way

Carlos B. 
Rating:
5.0

Truck was a little messy from the previous renter. Overall quick and easy contract. Office staff really worked with me.

Ramel D. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
4.0

I found it difficult to find parking in the area,but overall i was able to get the job done in a timely manner. I would definitely use your service again in the future.

Emmit M. 
Rating:
1.0

The desk personnel was extremely late and I had to wait almost an hour but she was fairly helpful once she arrived. I was charged for furniture pads which I never got so if possible I'd like a refund of that charge. My only recommendation is to have the staff be more prompt and efficient.

Ann D. 
Rating:
5.0

Customer did not leave a comment.

OLUWATOYIN Y. 
Rating:
5.0

Arianna was the best, patient with me and very accommodating. If you could hire 3 or 4 of her please do she made this experience the best I've had with uhaul and I've used uhaul for the past 4 years.

Jonathan R. 
Rating:
5.0

??????????

Alton M. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

I was help by 2 people , very polite and helpful .

Humberto R. 
Rating:
4.0

Customer did not leave a comment.

erica L. 
Rating:
5.0

Best customer Service five star. When I will rent from this location in the future

yakie M. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Customer did not leave a comment.

jordy P. 
Rating:
5.0

Excellent service

Tracy H. 
Rating:
5.0

727 at Pennsylvania U Haul was very professional and clean place

Vanessa H. 
Rating:
5.0

Stellar service - Thank you!

TENEKA P. 
Rating:
5.0

Attendant at the location was very quick and nice. Easy pick up/drop off, we had no problem with parking on the return,

Donna H. 
Rating:
1.0

The vehicle has mechanical issues - check engine light was on. The breaks squeaked. The steering wheel jumped every time you turned. The attendant called me to come early (I was already early) to an appointment because she was hungry. The worst!!!

Vanceto B. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Customer did not leave a comment.

Mario M. 
Rating:
5.0

No Comments. The young lady was so professional polite.

sophia J. 
Rating:
5.0

Customer did not leave a comment.

Fabiola M. 
Rating:
5.0

Customer did not leave a comment.

Fabiola M. 
Rating:
3.0

Customer did not leave a comment.

peter R. 
Rating:
5.0

Customer did not leave a comment.

lydia I. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Service was good.

lauren S. 
Rating:
1.0

I have been renting from uhaul for a while. Unfortunately, that was the worst experience I ever had. She was rude and disrespectful.

Harold D. 
Rating:
1.0

When I picked up the van the van was very filthy and dirty the inside mirror was broken it was just a mess I have pictures to prove it

raul S. 
Rating:
1.0

Customer did not leave a comment.

Titus P. 
Rating:
5.0

??????

Gerardo R. 
Rating:
5.0

Customer did not leave a comment.

Ivan E. 
Rating:
5.0

100% excellent U-Haul location. truck was clean They even help me with my direction.

Amgad B. 
Rating:
3.0

Customer did not leave a comment.

Diana R. 
Rating:
5.0

Overall, Great service. Courteous Office staff.

osaroui E. 
Rating:
5.0

Sisjfjwmsjkaiak

Ben N. 
Rating:
4.0

Price changed because tax wasn't included in the price to pay at pick up, they need to be transparent when it comes to pricing

Tajhma C. 
Rating:
5.0

Very caring and thoughtful customer service representatives! An A++ to the manager. Keep up the great work guys. But it's a 2 way street - go there with a patient self and polite attitude.

Armandine J. 
Rating:
5.0

You doing a great job, thank you

phillip L. 
Rating:
4.0

truck wasn't cleaned in the inside and it smelled foul

michele C. 
Rating:
2.0

The gas was not full when I got the vehicle. The place smelled awful. The fog lights werent working properly. I asked the woman if I could use my car insurance. She said she didnt know because she was new and was not willing to find out so I had to pay the $20. In general, Uhaul should not advertise 19.95 vans if you add a bunch of additional charges.

Syomne M. 
Rating:
5.0

Good service

phillip L. 
Rating:
5.0

Customer did not leave a comment.

Jorge F. 
Rating:
5.0

Thanks

stacy B. 
Rating:
3.0

The main reason I used U haul was because of the extra equipment (ie. dolly) it said I could rent. Reserved it and when I got to location, I was informed they didn't have it.

Sharema O. 
Rating:
2.0

The app gave us the wrong combination for the lockbox so we would have been unable to retrieve the keys, except that the owner of a neighboring business happened to see us struggle and knew the U-Haul manager, so he was able to get us a spare key. It would have been a disaster otherwise. Would not do this again.

Claire V. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Customer did not leave a comment.

Junior T. 
Rating:
5.0

Very professional and enthusiastic.

Abraham K. 
Rating:
5.0

Rep at location was friendly and helpful. Will rent again in the future!

Brigitte M. 
Rating:
5.0

Customer did not leave a comment.

doreen H. 
Rating:
5.0

100% GOOD LOCATION

jemma S. 
Rating:
5.0

Customer did not leave a comment.

clifford G. 
Rating:
5.0

Customer did not leave a comment.

najee jeremiah J. 
Rating:
5.0

Customer did not leave a comment.

denisha P. 
Rating:
5.0

Nothing really!! Better parking at the location would be great but considering where it is I guess nothing can be done. On

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Dawn K. 
Rating:
5.0

Representatives service was outstanding. Thank you.

Irving M. 
Rating:
5.0

No comments.

Brigida D. 
Rating:
5.0

nice

TYRONE B. 
Rating:
5.0

Customer did not leave a comment.

Vanessa E. 
Rating:
5.0

Best UHAUL experience by far!

ESMOND S. 
Rating:
5.0

Customer did not leave a comment.

Nephetira E. 
Rating:
1.0

Customer did not leave a comment.

Jean C. 
Rating:
1.0

They didn't have the proper equipment that I needed. And this is way over priced. I might as well have got a moving company. This is not $19.95 what is and why do I have to pay a MI charge and I will never use Uhaul again nor will my friends and family. This was a waste of money. I paid $90 for this. It's a scam don't waste you're time or money.

Darrel S. 
Rating:
4.0

Customer did not leave a comment.

Geminelle R. 
Rating:
5.0

Customer did not leave a comment.

Randolph W. 
Rating:
5.0

Customer did not leave a comment.

Albert D. 
Rating:
5.0

Customer did not leave a comment.

Arlene M. 
Rating:
5.0

Customer did not leave a comment.

nakita M. 
Rating:
5.0

Need more trucks thank u

Gregory B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top