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Paul Lieber
Customer Reviews for East Side Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off in Wooster, OH was sooooooo easy! Employee was pleasant. Location was convenient and easy to park the truck. THANK YOU!
DEBBIE MILLSOne guy was very rude to me husband on the phone, but when he got to the business, the guy he worked with was decent and apologized for his business partner. Not a very big area, so we had no idea where to park the Uhaul.
Donald MarkleyMaybe consider the people who run these little independent businesses, before contracting with them. I was treated very very poorly over a simple question. I was spoke over, told they didn't have the time to talk to me from the get go, and all I had was a small question pertaining to my bill. Wasn't going to ask for money back or anything, just a simple question, the gentleman I spoke with was the most rudest individual ever!!!! If I was a paying customer with let's say a learning disability, he would have made someone feel like complete shit! NEVER AGAIN FOR THIS LOCATION AND THE BBB WILL HAS BEEN CONTACTED.
Tony ChristopherGreat customer SERVICE!
TOM hochstetllerGreat Service and Rates
Rick SmithHaving order ready would have been nice. Trailer wasn’t hooked up, dollies and pads weren’t in the back of truck. It took almost an hour for me to get out of there not to mention my son and I had to do everything ourselves except I did have the older gentleman show us how to hook up trailer.
Michelle SheehanEverything was awesome!!! Very friendly employees!!!!!!
E BordenkircherClose to my hotel and quick service.
Brian JohnstonDon’t call the previous customer autistic and then proceed to tell my wife to smile more. Unprofessional and disrespectful. I was also charged a cleaning fee of $25 despite leaving the truck cleaner than I received it.
Jacob FalterPoor comunication
Joel AliceaThat I had made the reservation and three days before was called to say that the truck I wanted was unavailable. I ended up canceling and did more work to book again. I had been told my only option was a 10 foot truck when I found a 15 foot truck online. A 10 foot smaller truck certainly was not what we had planned on and that was disappointing., especially since we had scheduled. We made the truck work and completed our move
Katherine RitchieGreat experience!
Steve BurganThere are not many places in Wooster to drop off big trucks, this place does not have marked parking spots but they do fair and prompt truck evaluations.
Doug SwayneNothing, it was great.
Robert MathysLady was very friendly and explained exactly where to drop off equipment
MARK HEISERTruck was given to us empty so we had to go fill it up with 1/4 of a tank. This location did reimburse us, however, I know U-HAUL does have extra fees written into their contracts that charge customers extra for returning these vehicles with lower fuel levels than they were rented out to at $5/gal and some even tack on an extra charge on top of that to take it and get the fuel. If you're going to charge customers extra to try and prevent these issues from occurring then you shouldn't pocket the fee money and then tell the next customer to go fill it up for you. That should not be our responsibility as the customers renting a truck. If someone returns the vehicles with low fuel then you charge them the contract fees they agreed to and go fill it up before the next rental so the next customer doesn't have to do it.
Brandon HensonNot many choices in Wooster for after hours drop off. The parking lot is very small for these big trucks but I appreciate the receipt provided after they checked truck in.
Doug SwayneLocation was horrible !! Poorly lit - picked up at night and was literally scared to death in this dark industrial area with homeless wandering around. To make matters worse equipment had clearly not been checked prior to set up - one missing headlight - ooor working wipers and dirty interior. Would never use this location again.
Douglas JefferisGuy got me the dolly I needed and was very helpful.
Perry MullenKeep up the great work!!
Robert HouseUna atención muy mala el muchacho me atendió a principio ofendiendo fui adejar el trailer el 09-07-2023 sera que me pueden dar un crédito por favor
Jose HernandezDid an after hours drop-off. Didn't get to work with anyone.
Randall AmosThe process of renting and moving with U-Haul Moving Help was great. It was easy and I was always able to talk to someone during the process when I had questions.
John NikirkHad to go inside to complete the pickup process and they altered my rental agreement without permission. They added some physical damage coverage which I had declined online when I made my reservation. I’ve reached out to U-Haul customer service.
Crystal BarrWhen you type in “East Side Storage” on GPS, it takes you to a location that is not where the U-Haul drop off site is. This was extremely confusing and it took us over 40 minutes to figure out where it needed to actually be dropped off.
Breh RugerFast, friendly, top notch service as always. Thank you !!
Jason BierleinPassenger mirror was loose and would not stay adjusted making it very difficult to see and AC didn't work.
don watsonThe whole process was easy, the people at East Side Storage were very friendly and pleasant to work with, the truck was clean and running great. The only thing that would have made this experience easier/better would be if the truck had a full tank of gas rather than a quarter.
Brian KooserChecking into the 24 hour system was a little tricky at first because it kept saying according to my GPS I was not at the right location (even though I definitely was). Finally after refreshing several times it allowed me to move forward with my rental. The truck tire sensor was on saying it had low air pressure (but we looked and the tire seemed to have plenty of air). The inside cab area was clean and tidy as well as the truck bed. Would certainly consider using U-Haul again in the future and will recommend to friends and family.
Chloe LaylandWe cannot think of any improvements. Good customer service.
Theresa VoltzThe lady who helped to make my reservation on the phone was very nice and the overall process of renting the uhaul was very quick. They closed shortly after we brought the uhaul back, so we returned the keys in the night box. My account was charged the next day for the actual balance and I didn't have to wait for the extra I paid to be redeposited because they only did a soft hold on my bank card. Uhaul is definitely on my list of places to recommend. Thank you for making the whole process so quick and easy!
Lynda WilkinsonN/A
MATTHEW AIRWYKEMy trailer was confirmed to be at this location but it was not. I had to travel to get it.
Curt MiddletonDrop off was after hours but easy to do with UHaul drop off procedures using my phone
Eric GoudySilver Bros. are Awesome people
CLIFF MISKIMENEasy access but small location. Tight drop off parking area.
Andrew HarrildI have yet to receive a receipt for my drop off in Springboro Ohio. Getting receipts through the email is always a problem for some reason.
Michael BrillMobile check in not easy
Challiann HankinsI’m impressed on this service. It is amazing and really easy
Rafael RodriguezWasn’t open when it said it was AND they charged me for 2 gallons of gas when I know I put in enough to put the needle back where it was when I got the truck. Ridiculous
Jomara CoghlanMade reservation online and had it all set up. Also, fuel was $.59 per gallon. However, it said if my rental was not available at guaranteed time that I would get $.50 per gallon. Upon arrival, an employee came out and said that I couldn’t reserve it online and had to go through her. She would not rent to me without adding extra insurance which, I did not want and did not select in the reservation online either. The rental also was not available at my reservation time due to her, wanting me to complete the reservation through her instead.
Helen FreelandBetter direct people to their trucks
Rebecca StacyEveryone there was so Nice and accommodating. I used the 20 footer and I don’t think it even used a 1/8 th of a tank in gas and I went from Silver Brothers to Creston. Great Place. Thank You to the Guys at Silver Brothers in Wooster Ohio 10 Stars from me
kathy hallDrop off person was very rude. Would not open the door to talk too. Did not check the equipment that I brought back. Told me to put keys in box and leave. I will never use this location again. He needs to give up being a dealer, very rude.
David ColemanThe place was horrible I spent two hours almost trying to get my refund of my deposit back I dropped it off had a picture of my mileages of when I dropped it off and then they tried to charge 5 extra miles that somebody in their office drove it they tried to charge me for that five extra miles and then they tried to charge me an extra day when I turned it in a day early and I have proof and it shows in the computer system of the U-Haul company East Bowman Street U-Haul should be shut down and investigated and they were rude.
Lacey Burchthere was mold on all of my belongings, it was damp and smelled bad. Needs to be better maintained
COW SOPHIE HAWKINS | Overall ExperienceAwful hours. Had to switch storage units. People I spoke to on the phone were not helpful
Privacy Request | First ImpressionsEastside Storage was incredibly helpful. Upon arrival I learned their facility had recently had a fire and the unit I rented was no longer available. They were able to help me secure a new unit.
Privacy Request | First ImpressionsAmazing service. Clean units.
Privacy Request | First ImpressionsDidn`t move into the storage unit nobody was there and wasn`t given any information on if they even had a unit available and the sites hours for the place we`re wrong
Privacy Request | First Impressions