Customer Reviews for East Wenatchee Mini Storage
(U-Haul Neighborhood Dealer)

1425 reviews

423 Rock Island Rd   East Wenatchee, WA 98802
(1 mile So of Grant Road on Rock Island Rd)

(509) 884-7822

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 2 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(509) 884-7822

423 Rock Island Rd
East Wenatchee, WA 98802
(1 mile So of Grant Road on Rock Island Rd)

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 2 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You can make the the website better I was unable to change my drop off location and when I called I was on hold for over an hour.

Cole N. 
Rating:
5.0

Great setup, neat, clean, easy to find and get in and out of.

Frank H. 
Rating:
5.0

The original drop location refused to take the auto transport, making it my problem to find a drop off location in a city I was not real familiar with. More driving for me. Pissed me off.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

barb T. 
Rating:
4.0

Customer did not leave a comment.

TAMI L. 
Rating:
5.0

Windows on the cab of the truck were dirty. Would be nice to have windows clean when the trucks are rented

Doug M. 
Rating:
5.0

The u haul dealer, name Losha, at the East Wenatchee WA office was exceptional. Of all, and I mean several people I dealt with, he was the ONLY person that answered the phone and new what he was doing. This young man should be running the whole u haul company 😁👍IF I ever use u haul again it'll be thru him😀

DARVIN G. 
Rating:
3.0

The place was closed and it was difficult to check the uhaul out because my cell phone carrier tmobile does not provide service to this area. I had to drive around till I got service in order to get keys for the vehicle.

kayla O. 
Rating:
5.0

Customer did not leave a comment.

Rochelle L. 
Rating:
4.0

Customer did not leave a comment.

Shelia G. 
Rating:
5.0

Very nice people & great service. JK

James K. 
Rating:
5.0

Customer did not leave a comment.

Jodie M. 
Rating:
5.0

I have used uhaul and the storage units here in several occasions and the people here have always been helpful.

Gordon B. 
Rating:
5.0

great service! very friendly and knowledgable!

Andrew G. 
Rating:
5.0

Friendly service! Good equipment!

Dan R. 
Rating:
5.0

Customer did not leave a comment.

Conner A. 
Rating:
5.0

Very friendly and excellent service!

Dan R. 
Rating:
5.0

Excellent people in the office !!

Andrea W. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

My experience was great. The only thing I can think of would maybe be coffee and donuts . Lol It was a very good experience they were efficient , friendly, informative,the equipment was clean , The location was easy to get to. Overall it was a very good experience

Georgine S. 
Rating:
5.0

Customer did not leave a comment.

rich H. 
Rating:
5.0

Customer did not leave a comment.

Rachel E. 
Rating:
3.0

Customer did not leave a comment.

Tabatha P. 
Rating:
5.0

Keep up the good work.

Eric S. 
Rating:
5.0

I need a trailer about four times a year. Bthese guys make things easy. Efficient. Professional. Organized. Freindly. And the check in on line makes it safe during the covid-19

William W. 
Rating:
5.0

no action needed,

NEWTON H. 
Rating:
5.0

The cellphone pickup program is VERY complicated! Not the pick up location fault!

Mark T. 
Rating:
5.0

Customer service was very friendly and professional

patrick P. 
Rating:
5.0

Customer did not leave a comment.

candice T. 
Rating:
1.0

The auto hauling trailer has no floor, and my tractor was too narrow to fit. The website does not indicate that the trailer has no floor. No refund, no nothing. The location I picked up at didn't offer me any help in resolving the issue, so I will use another company next time.

matthew B. 
Rating:
2.0

Did not have refrigerator dolly in truck and they were not there to get me one. I had to call around town to find one and run and get it when I was short on time. Wipers on the truck are terrible and it was rainy.

Tom S. 
Rating:
5.0

Everything went really well. I will be using them again.

Leigh M. 
Rating:
2.0

I'm not sure what's going on with this drop off location. First off, it's not at all clear where to pull in and drop off a vehicle so I would not call this a drop off location. Secondly, the employee seemed to be having issues with customers. He snapped at me because I didn't know I was supposed to fold up the blankets (he said it was clearly spelled out on the contract that I had not been given at pickup), and apparently he snapped at the previous customer because the customer came out of the office and told me that he'd asked if his rental would be ready by a certain pick up date and the employee told the customer he couldn't "shit a vehicle on demand." Is that how UHaul employees act these days?

David L. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
5.0

Great service and very helpful staff

ALVIN D. 
Rating:
5.0

Customer did not leave a comment.

Eldee H. 
Rating:
1.0

The rental equipment was not in the truck and it took over an hour to get the "kinks" or technical issues handled per the 24/7website. Had 2 people hang up in me after being put on hold twice.

Jessica P. 
Rating:
5.0

Customer did not leave a comment.

AWAKA T. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

App doesn't confirm that all products were received (they were out of furniture pads but I was still charged for it). App doesn't tell you that you'll need additional items to confirm your identity for mobile pickup. Customer service said the estimated charge was just an estimate but no it'll charge you for everything with no way to remove it so something the customer should be aware of. Don't add additional items until you arrive is my recommendation so you're not charged for something they don't have.

Alejandro A. 
Rating:
5.0

Customer did not leave a comment.

joe W. 
Rating:
1.0

Over charged on millage

Mike C. 
Rating:
2.0

Reserved a 26' online but was given a 20'. I called location the day before to ask why/change (when I saw the 20' was in my confirmation) and was quickly told the 20' was the largest they had but when I picked up before hours I saw 3 of the larger trucks parked. When I returned that evening none of the 3 had been moved. The man on the phone was so quick to negate my wish for the larger that I doubt he even checked on my request specifics. He told me "take what you were given". The smaller truck made moving my 5bdrm house (incl. 2 car garage and 2 car shop) a longer, more expensive (movers time and gas) day than it should have been! I do not recommend online reservation with this location.

Amanda V. 
Rating:
4.0

Customer did not leave a comment.

Sara S. 
Rating:
3.0

Your website services needs alot of work!!!

STEVEN EUGENE R. 
Rating:
1.0

Employee wasn't familiar with car dolly, and gave me wrong information on how to use it. I rented the truck and dolly on Friday, loaded the truck and attempted to put the car on the dolly, but the front end of car was too low to seat on the dolly. The East Wenatchee Mini Storage was closed. The call center and the voicemail recording from the store said they were open on Saturday, but when I called, they were closed. I called the emergency number on the voicemail several times with no response. I called the call center to explain my problem, and they agreed to call the manager of the store. I called the emergency number again and finally got the manager. I explained my problem - what do I do with the car dolly that doesn't fit my car, and how am I going to tow it now? The manager did not like being disturbed on his day off, and was very rude, saying he was closed and it wasn't his problem. He agreed I could just leave the car dolly at his lot. When I asked what to do about towing the car now, he hung up on me. This is not a manager UHaul needs to represent them. I ended up having my wife drive the car all the way to Phoenix instead, which was a huge inconvenience for us. UHaul advertises 24/7 availability, but this was not the case in Wenatchee, WA. Worst experience we've ever had with UHaul, and we're longtime customers.

John T. 
Rating:
4.0

Facility and staff are helpful, friendly and courteous. They are knowledgeable. Will rent here again...and skip the corporate reservation system as they are incompetent and not at all helpful.

Greg D. 
Rating:
5.0

Everything was perfect. Very profesional stuff.

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Devin L. 
Rating:
5.0

Customer did not leave a comment.

jeanene A. 
Rating:
4.0

Customer did not leave a comment.

casimir L. 
Rating:
4.0

The truck was very well used. (Old) If I'm paying almost $500 for a day to use a truck, I think it would be a lot nicer then the truck we got. Not thrilled about the truck experience at all. Plus every time I went to use breaks they are squeaking. I give the truck a zero, unsatisfying to say the least.

Justin F. 
Rating:
5.0

In and out in five minutes, no problems. Nothing to fix!

Garret B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Everyone check in on line. I checked in on line so I could get in and out but ended in line behind someone that didn't and had to wait anyway. Or maybe two lines One for people who do and the other for people who didn't check in on line

Maria R. 
Rating:
1.0

The pick up and drop off were extremely complicated when using mobile app. I ended up needing to call customer service just to be able to do drop off properly. If office is open this could be a decent location for pick up and/or drop off, but I was not happy with the contactless pick up drop off.

Jaclyn C. 
Rating:
5.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

These guys are the gold standard for U-Haul rental.

Christopher G. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

JUAN LUIS F. 
Rating:
1.0

Customer did not leave a comment.

ELAD W. 
Rating:
5.0

Customer did not leave a comment.

CANDISE M M. 
Rating:
5.0

Quick easy checkout with reservation.

Donna G. 
Rating:
5.0

Thank you!

Karen G. 
Rating:
5.0

In light of Covid 19 the inside of the truck was filthy. We had to wipe down a sticky steering wheel and seat. The windshield was dirty and hard to see out of, had to clean that too. Was surprised it wasn't sanitized due to covid

Carlo N. 
Rating:
5.0

Customer did not leave a comment.

WAYNE CARLTON C. 
Rating:
5.0

This location made the whole terrible experience with U-haul and the online app work out. The employee Pete was able to get me a truck on the spot after U-haul botched 2 requests one early in the week and one re-ordered and confirmed the day before. There was major miscommunication on these requests through the U-haul online system. Luckily Pete saved the day and got me a larger truck which helped sooooo much on moving day. Awesome customer service from East Wenatchee Mini Storage / U-haul local reps. I can see why they just tell people to use U-haul online because they can't always fix the online sites mistakes and don't want to carry the blame when U-haul botches your important day. Thank you people at East Wenatchee Mini Storage for going above and beyond even when the office was technically closed. LB Give 'em a Raise!

Loren B. 
Rating:
5.0

Good guys. Easy online setup.

Leonard J. 
Rating:
5.0

Customer did not leave a comment.

Sande C. 
Rating:
5.0

Customer did not leave a comment.

Kirk D. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

Asencion H. 
Rating:
5.0

Pete at East Wenatchee Mini Storage is awesome! He always makes sure my rental process goes smoothly and that my experience is great!

PAMELA P. 
Rating:
5.0

Fire any condescending, snarky, dishonest power tripping assholes in your Portland ‘Traffic Dept.' Then, repurpose it to actually be a service and a delight to customers rather than a department that would drive customers away if you actually had competition. I would do my utmost to NEVER use UHaul again because of my recent experience with them, however, Alex in Tillamook did a great job of salvaging some measure of any trust I ever had with your company. Overall, it's clear UHaul as a ‘partner' has gone way downhill and has become hard To do business with. But again, nice save and major kudos to Alex.

Matt E. 
Rating:
5.0

Customer did not leave a comment.

KYLE RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

Lesli R. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Everything about my experience with this location was amazing! Everything about my experience with Uhaul via their website/customer service line was terrible.

ANDREA LOUISE D. 
Rating:
5.0

Because we have rentals I have a need for a trailer on many occasions each time I rent from this location they are on top of things friendly organized efficient The place is spotless and their crew is easy to work with makes conducting business quite nice

William W. 
Rating:
4.0

Customer did not leave a comment.

Dan K. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Give this store an "Excellent" award.

James R. 
Rating:
4.0

Customer did not leave a comment.

Christina P. 
Rating:
5.0

I have a need fairly frequently to rent trailers and each time I've gone to this location they're fast friendly efficient and their equipment is clean they're very easy to work with

William W. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY LEE M. 
Rating:
1.0

Drive 2 hours to pick up a truck and tow dolly only to be insulted and misjudged by young male employee. He kept calling my "entitled" instead of believing me when I told him my car would not work on an older tow dolly. That older tow dolly cracked my front air dam (stock) for which an insurance claim with U-Haul was started. The newer tow dolly worked well and did not further damage my front bumper/air dam. Then he told me that there would be an extra charge—he double-charged me for the tow dolly! Another U-Haul store manager requested that the regional manager refund for the second charge. I've had lots of positive experiences with U-Haul over the years. This is the only bad experience that I can ever remember having.

CHARLES G. 
Rating:
5.0

Quick check in and billing. Very friendly staff. Thanks!!

Rob R. 
Rating:
5.0

Friendly staff and easy in and out.

Mark B. 
Rating:
2.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

They were extremely helpful! Moving went great! Thanks for your guidance!

DENNIS LEE G. 
Rating:
3.0

The truck cab had not been wiped down. I would have expected that in our covid19 world. I brought disinfectant wipes to clean high touch areas, but was surprised it needed to be done. The truck sounded like there was an exhaust leak that should be checked out. Otherwise we had a uneventful day trip. Service counter folks at the location were unhelpful when asked for help checking out on line. He said "It is called uhaul, so uhaul. " I thought that was unnecessaryly rude on his part. Not all of us are tech savvy, but we got through the process ok once we figured it out. Thank you.

Duanr L. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
4.0

Customer did not leave a comment.

EFREM G. 
Rating:
5.0

Customer did not leave a comment.

MONICA G. 
Rating:
5.0

Great help in wenatchee

Gary D. 
Rating:
3.0

The Uhaul trucks are parked in a gravel parking lot which was ok.There are only 2 Uhaul locations in the Wenatchee area aside from Cashmere. The East Wenatchee location is also where I stored my valuables so it was a very convenient location.

Cyndy J. 
No reviews have been submitted for this location.

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