There were no signs that U-haul was even offered at this location. It was in a dangerous part of town, and I did not feel comfortable/safe dropping the truck there. I would never use this location for anything again'Paul S.
Customer Reviews for Easton Food Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent that rented me the van was very helpful and friendly.Joseph J.
The van had an oil warning on the dash. It was parked in a wide open parking lot where a lot of kids ride bikes. If I had left it after the store closed who knows what might have happened overnight that I could be held responsible for? The clerk at the Uhaul counter didn't know what to do and I had to wait some time for a woman who did know to show up, even though it was well past the time I had requested for pickup. Then the rest took longer than it should have. When I returned the van the mileage was much more than what it should have been. I showed the (same) woman the Google maps list of exactly where I'd gone and she offered to go out and recheck the mileage but by then it was late and I said don't bother. Also additional charges were added that weren't mentioned online when I made the reservation. Other than that, the truck ran fine for the very short time I drove it.Gary F.
I'm not sure how you can improve an already excellent experience.Norberto R.
Customer did not leave a comment.Richard E.
Pleasant staff and quickly serviced meRichard S.
Explain where the drop box is located. I had to get up early,on my day off, to take back the key because no one told me where to put it, after hours.jesus J.
Customer did not leave a comment.tamiko G.
The truck smelled like smoke and wasn't that clean. When I checked in online- it seems the process takes a good 15 minutes - which eats into my time of the reserved time. Then I had to go inside and they were very slow in giving me the key. When I went to turn the key in- it didn't fit it box. So jas to go back inside. So about 1/2 total of time I reserved that I didn't even drive the truck. I will rethink this the next time and not sure I would recommend you.Heidi T.
Customer did not leave a comment.Darlene C.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.andrea T.
Computer system very slow checked in online .Still waited 30 minutes to get truck bc the computer didn't work.Also returning truck same issue couldn't get me a receipt and still haven't received a text or email with my receiptDavid W.
Easy transaction and no hassleAnthony C.
Absolutely nothing. Excellent service!Russ D.
clean the dirt off the floors but other than that its goodMalachi W.
The quality of the truck was awful. The front cabin was filthy, there was an empty beer bottle in it. The back was unswept and a mess. I was worried that the truck wasn't going to survive our trip. The front door didn't close right and the breaks sounded awful. Uhaul is the only brand truck I have ever rented. I'm unsure what brand I will rent next time.Salvatore L.
Pickup location and time changed multiple times. Location changed twice before arrival then when I arrived the location was again changed to a location 30 minutes in the opposite direction. When I arrived there the trailer was not checked prior to my arrival and a lock was on the back from the last customer. I had to wait for someone to come and cut the lock off of the trailer.Brian S.
Make sure the app works.Ruben N.
Customer did not leave a comment.theresa H.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.allen R.
Nada por quÃ© todo estÃ¡ muy bien. El servicio y las atenciones son muy buenas.Vicente M.
This was not the location I chose. I had asked for Flemington NJ, was told Clinton, NJ, Went to Clinton, no truck, had to go to this location to get the truck I needed. 'Corporate' Uhaul did not provide me the service I asked for and had to travel 50 miles out of my way and lost 3 hours in the screw-up.This is no reflection on the staff in Clinton or EastonJerry R.
It was not the best or safest area.PATRICIA G.
Didn't have the appliance dolly that I requested and I was not told until I went to pick up the truck. Location was in a grocery store and was confusing on where to go to do pick up process.Brandon S.
Customer did not leave a comment.Jasmine S.
Customer did not leave a comment.Lei H.
%100. SatisfactionGREGORY G.
Customer did not leave a comment.Phyllis M.
Customer did not leave a comment.stephanie W.
Customer did not leave a comment.Keith W.
Customer did not leave a comment.melissa M.
Don't allow online check-in until your system improves.TRISTINA F.
The location isn't great, but the staff are exceptional, kind, courteous, and professional, and just plain nice. Will definitely rent from this site if I ever need another U-Haul.karen S.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Jason M.
Very friendly staff.Jeffrey E.
Thank you for accommodating us. The U-haul in Orange, Nj was the best , very Professional. The staff was on point . ESPECIALLY the manager was extremely helpful. Thanks. From the Guzman familyWilfredo G.
Customer did not leave a comment.Sakinah F.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.JANINE D.
Guy hooked up auto-transport incorrectly -- wasnt familiar with the new locking mechanism and caused damage to my <30 day old pickup. U-haul has got to do better or let customers hook their own equip up -- i re-did what he should have done and drove 110miles with no issues vs. <5 miles and trailer detaching.William O.
Customer did not leave a comment.Patrick B.
Customer did not leave a comment.Maureen G.
Customer did not leave a comment.shamekia B.
Customer did not leave a comment.James A.
The inside of the cab was filthy! My husband drove it home and had to change his clothes! He spent a half hour cleaning the seats, vacuuming the floor and throwing out empty drink cans! I don't know how anyone could get the mileage of the truck and not see how dirty it was. The loading area was clean.Vincent C.
Was not trained on how to do a transfer. Supvisors were not able to help either. All help on the east coast went home at 7:00 pm. Local help knew nothing. Tried for 6 hours to complete the the paperwork. I had to call Arizona to get help to do paperwork. It is unprofessional on how long and no one knew how to do it. I will never use U-Haul again!george K.
don't know what could be done different everything went wellthomas C.
The most terrible experience I have had with Uhaul!Jazzwilin B.
Customer did not leave a comment.HOWARD W.
Customer did not leave a comment.Austin E.
Very friendly and helpful. Thank you.Bruce K.
Your online app as I couldn't get my truck from the original location and had to switch to another.Christina R.
Wasn't given any instructions on where to drop keys off so it took us a while to find the drop box but other than that it was a fairly smooth process and the parking lot was well lit and safe at night to drop truck off.Brittani B.
As far as I'm concerned no improvement needed. Great service very pleasant experience.tammy V.
Customer did not leave a comment.Luis R.
the return took a little longer than expected. I think their computer was slow and the printer wasn't working in the beginning. but overall not a bad experienceGeorgette H.
Customer did not leave a comment.deborah V.
Customer did not leave a comment.Janet G.
Customer did not leave a comment.brandon m B.
I was charged for gas and I gas the truck back up before dropping it off. I also was charged 10.00 for a Dollie and it was $7.00 I would like to be reimbursed. Overall my experience with Uhaul was very pleasant and I would recommend it.MELISSA J.
Customer did not leave a comment.Tradaius O.
The uhaul guy was great. The location was weird. A shopping center in a strange location. But the uhaul rep was super nice.Kristin R.
Customer did not leave a comment.John C.
Customer did not leave a comment.diane D.
Have someone actually come and get the keys and go over the truck return with you let alone inspect the truck and make sure everything was fine.Jon C.
Very slow had to wait a while for someone to help meLakeyshia A.
Designated drop off area.Scott T.
Customer did not leave a comment.liberty I.
The location where I picked up the U-Haul was excellent and the drop-off location one way was also excellentLOUIS G.
I was charged entirely too much money. Staff was incredibly unknowledgeable and disorganized. Easton Food Market should NOT be an authorized U-HAUL dealer. I will never use U-HAUL again because of my experience here.Julia R.
Customer did not leave a comment.Jose V.
The woman who took care of our paperwork was very kind and helpful!Petarzdra C.
Customer did not leave a comment.James A.
The check-in process set me back 45 minutes on my day. First the app would not let me begin checking in until the start of my rental period. It kept telling me to call a number which was answered by a recording that said the mailbox is full, goodbye.Then the verification process of calling a family member took longer because no one was expecting a call. I don't understand why this is necessary, when I go to a counter rental they don't call my wife. When I went to get my key in addition to having to wait for the person, They did not have internet or phone service and could not verify my reservation. What is the point of a mobile check-in if you have to go in the store and wait 20 minutes to get a damn key?!Clinton N.
Customer did not leave a comment.Angelo C.
There was a UHaul center that was clean and bright 5 minutes from my home. Instead I was asked to drop off at a location 20 minutes from my home in an unfamiliar neighborhood with limited hours of operation. There was no public transportation coming at the time of when I wanted to drop it off. The attendant at the market was very pleasant though and apologized for my experience. Based on my whole experience (pick-up to drop off) I would avoid using UHaul again.Karen M.
Customer did not leave a comment.sobruna P.
Our rental truck and line trailer were the only equipment there. Looks more like a staging area then a rental facility . Still the truck was ready and the customer service rep was very nice.Alan K.
Customer did not leave a comment.CHAUNTE H.
Very nice and welcoming individuals. The process was easy.tracey F.
Customer did not leave a comment.CHUCK T.
Customer did not leave a comment.Nathalie T.
Everything good, and the customer service it's friendlyMOHAMMAD S.
Everything is good just if you can do better in prices of milage specialy for loyal customer thanks.FARID I.
Customer did not leave a comment.Harry O.
Customer did not leave a comment.Wisdom W.
Customer did not leave a comment.Greg P.
Customer did not leave a comment.Robert S.
Be more truthful and transparent. I was billed for 21 miles of usage and only drove 11 plus I believe I should have been told that there is an insurance fee for each day of usage. Your practice of adding all of these fees without giving the customer prior seems a little deceitful.JAMES M.
Customer did not leave a comment.Shina R.
Customer did not leave a comment.THEA C.
Customer did not leave a comment.Neha K.
When a customer has to return the equipment and it's not a U-Haul store the customer should be informed. I was late returning the truck because the U-Haul was located inside of a supermarket and U-Haul customer service didn't inform me until I called to say I couldn't find the location and I got charged for another day because of it.mylene G.
No commentSYLKIA R.
Customer did not leave a comment.CRAIG H.