Customer Reviews for Eats & Sweet Treats
(U-Haul Neighborhood Dealer)

102 reviews

15 Sandy Bottom Rd   Coventry, RI 02816

(401) 397-8886

Location Hours

  • Mon: 7 am - 2 pm
  • Tue-Fri: 7 am - 5 pm
  • Sat: 7 am - 1 pm
  • Sun: 7 am - 12 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(401) 397-8886

15 Sandy Bottom Rd
Coventry, RI 02816

Services at this Location:

Location Hours

  • Mon: 7 am - 2 pm
  • Tue-Fri: 7 am - 5 pm
  • Sat: 7 am - 1 pm
  • Sun: 7 am - 12 pm
Special Operating Hours
  • 12/24/2021 - 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Up until the end of my experience, I would have given this business 5 stars, but it went south: the business wrongly charged me a gas refill fee. I rented a pick-up truck, which was new and clean. The desk staff was fairly friendly and the interior was clean and selling cute hand-made crafts. I used the truck for about 2 hours and stopped to gas it up at the gas station around the corner from the business immediately before returning it. I topped the tank off to fuel (by putting in one gallon), which was a bit more than actually necessary. I had done only local travel (~15miles, on a vehicle with 16mpg city). I called and inquired as to why the fuel charge ($7.50 for 2gal) was on my bill, and was told that I returned the vehicle with less gas than when I took possession. I explained that wasn't possible, that at a minimum I had returned it at least at an even fuel level (knowing that I had definitely returned it full), and was told that the gas was “marked” on my receipt. Yes - an owner-generated form indicated I returned it with less, but that form was inaccurate. I explained that and was basically told tough luck. I understand that times are hard for businesses, but taking advantage of your customers is never a wise practice. Quick tip I learned: Take a photo of your mileage and fuel levels.

AUDRA M. 
Rating:
5.0

I can't remember the lady's name who helped me at the Coventry location but she walked me through the online ride share that i couldn't figure out.. she was awesome, polite and incredible at her job.. give this person a raise!!

CHRISTOPHER P. 
Rating:
5.0

Customer did not leave a comment.

RAVIKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

RAVIKUMAR P. 
Rating:
5.0

Positive experience

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

IAN H. 
Rating:
4.0

The after hours drop off procedure was a nightmare. You put too much burden on the customer for filling out forms and taking pictures

DEXTER S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Great people to rent from

JAMES S. 
Rating:
5.0

Great Location!! Everything was perfect!!

JASON L. 
Rating:
5.0

Location has excellent service no need for improvement

PATSY V. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

LAURA C. 
Rating:
5.0

Customer did not leave a comment.

BRANDON C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Staff was excellent!!

BRADLEY O. 
Rating:
5.0

Employee Tammy Very friendly, explained process in detail.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

POLYTIMI B. 
Rating:
5.0

The woman who helped me in store was wonderful. However, returning the truck through the website was awful. Trying to upload pictures for gas mileage, etc, didn't work, and I had to call in the return and waited for 45 minutes to speak to someone. But getting the truck, and the location we rented from was very good.

SARENBRAE N. 
Rating:
5.0

Very accommodating and friendly.

JENNIFER B. 
Rating:
5.0

Very reasonable. I will definitely go back for my trailer needs.

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
1.0

Customer did not leave a comment.

JOEL B. 
Rating:
4.0

Customer did not leave a comment.

COLLEEN L. 
Rating:
4.0

Cover missing from a side light, and I left with the trailer before I got an email to note discrepancies.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

nothing

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN L. 
Rating:
4.0

Customer did not leave a comment.

CRAIG O. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Rental went very smooth. No complaints at all. Lady working there was very pleasant.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

JESSICA W. 
Rating:
1.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Pickup and drop-off were quick and easy. Staff was friendly and helpful. Vehicle was clean and ran well. You made the tough task of moving stuff bearable, so thanks!

SHAWN R. 
Rating:
5.0

Customer did not leave a comment.

JUANITA L. 
Rating:
5.0

Customer did not leave a comment.

ALESSANDRO R. 
Rating:
5.0

Tammy was great

KARIM K. 
Rating:
5.0

Customer did not leave a comment.

THEODORE B. 
Rating:
5.0

Very pleased with the drop off

REBECCA B. 
Rating:
5.0

Customer did not leave a comment.

PETER O. 
Rating:
3.0

Customer did not leave a comment.

Benjamin N. 
Rating:
5.0

very customer oriented very friendly thank you

VINCENT F. 
Rating:
5.0

Very nice place to do business , they took the time explained every detail, friendly and comfortable atmosphere and will business with them again soon.

LAURA C. 
Rating:
5.0

Customer did not leave a comment.

kelly C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
1.0

I don't know where to begin. First, your customer service line is ABSOLUTELY ridiculous. I have not had a wait time less than 30 mins. You shouldn't ask for an email address if it is NOT going to respond to it right away, I finally realized the only way I was going to reset my password for after hours check out is using my cell phone - lost an hour of daylight, making it difficult to pack the truck in the dark. The truck leaked water, much of the furniture got wet! You charged me 20 dollars for after hours check-in, when I followed the directions until your website had a crash!! And 25 bucks for cleaning, which considering all the water that got in the truck I did a good job cleaning it out. I am considering contacting my lawyer to see if we should sue for damages, but I thought I would give your customer service a chance to reverse the 45 dollars in FALSE charges first. I suggest someone contact me at 401-301-3831 soon. sincerely, Guy

Guy L. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
4.0

The lady, customer service, was.professional, nice and friendly; the parrot is a nice touch, Funny

ANTONIO R. 
Rating:
5.0

Nice staff

RAYMOND V. 
Rating:
5.0

Very friendly. Knowledgeable.

JOHN L. 
Rating:
5.0

The uhaul dealer on Sandy Bottom Road is the best. They go over the top to make sure you are all set and have everything you need. I have rented from there 3 times and the service has been great every time. I will always go there.

DENNIS A. 
Rating:
5.0

Customer did not leave a comment.

GREGORY P. 
Rating:
5.0

Nothing at all, customer service was excellent and the uhaul was clean and ready to go at 7AM

JONATHAN F. 
Rating:
5.0

The air conditioning didn't work and it was 98 degrees So disappointed

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Alfred F. 
Rating:
5.0

Customer did not leave a comment.

HELIOVALDO A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
1.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

RAVIKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

DALE B. 
Rating:
5.0

she was great and she was open very early

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
1.0

Truck was dropped off on Sunday when this location was closed. Then a day later I was charged a “cleaning fee” and “after hours service fee”. The truck was cleaner than when we got it cause we folded all the blankets, that weren't folded when we got it. And “after hours service fee”???? It was my scheduled drop off! Total scam money grab.

Carl F. 
Rating:
5.0

I can't think of anything. It was a good experience. We will rent from you again!

DEANNA L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Y. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Fast easy courteous owner

JAMES L. 
Rating:
5.0

We towed a car and the dolly straps kept falling off. Almost lost car 4 times. Safety chain broke. Talked to uhaul when I dropped off and the girl wouldn't even listen to me. Very upset about that.

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

Luigi G. 
Rating:
5.0

Customer did not leave a comment.

GEORGE T. 
Rating:
5.0

Exceeded expectations.

JOSEPH N. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Tammy was extremely helpful and accommodating.

AMANDA H. 
Rating:
1.0

Had an issue with over payment and cant in touch with no one

Mariah F. 
Rating:
5.0

Customer did not leave a comment.

George P. 
Rating:
5.0

The woman in the office, Tammy was very pleasant and very helpful! Nice experience! Thank you🙂

VALERIE S. 
Rating:
5.0

Customer did not leave a comment.

VINCENT C. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

Customer did not leave a comment.

DIANNA O. 
Rating:
5.0

Customer did not leave a comment.

NELIDA R. 
Rating:
5.0

nothing

JAMES S. 
Rating:
5.0

Very professional, friendly and helpful

RICHARD M. 
Rating:
5.0

Friendly and knowledgeable

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

CORY T. 
Rating:
3.0

Auto transport was in need of maintenance. Ratchets for securing the tire straps were extremely rusty and difficult to operate. Safety chain rubber straps were badly worn or broken . I was given a drop off location that no longer was associated with Uhaul and had to wait on hold for 1 hour to speak with someone to find out where to drop off the equipment

Charles H. 
Rating:
5.0

The U-haul representative at this location not only booked our rental, but she also replaced a questionable worn wiring harness on the tow trailer upon inspection, within minutes. She then proceeded to completely hook up the trailer to my truck, hitch, wires and safety chains without any assistance. She was very attentive and professional. I highly recommend this location.

DIANE W. 
Rating:
5.0

Nothing, it was the best! Tammy was great!

JOAN B. 
Rating:
5.0

I already sent a friend to the Sandy Bottom location. It was the best experience I have had with U=Haul thus far.

denise F. 
Rating:
5.0

Super service. Will definitely use this location again.

MARK M. 
Rating:
2.0

Don't tell me its ok to drop it off after hours then charge me 25 dollars when I do

JASON S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
4.0

Don't change the pick up location at the last minute.

George K. 
Rating:
5.0

It was a pleasure doing business with the u haul in Coventry !

mark G. 
Rating:
5.0

Customer did not leave a comment.

alison H. 
No reviews have been submitted for this location.

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