Customer Reviews for Economy Auto Rental
(U-Haul Neighborhood Dealer)

1336 reviews

1028 York Rd   Towson, MD 21204
(Off Hwy 695 Exit 26a)

(410) 825-2104

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Wed: 8:30 am - 5 pm
  • Thur-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/17/2021: 11:00 am - 5:00 pm
  • 5/29/2021: 8:00 am - 12:00 pm
  • 5/31/2021: Closed

Services at this Location:

Contact Us

(410) 825-2104

1028 York Rd
Towson, MD 21204
(Off Hwy 695 Exit 26a)

Services at this Location:

Location Hours

  • Mon: 8 am - 5 pm
  • Tue-Wed: 8:30 am - 5 pm
  • Thur-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/17/2021: 11:00 am - 5:00 pm
  • 5/29/2021: 8:00 am - 12:00 pm
  • 5/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

.

Kelly F. 
Rating:
3.0

I was not told at the time of renting the truck that I needed to perform the online return procedures prior to putting the keys in the collection box. So I parked and locked the truck, returned the keys to the box and then attempted to check the truck back in online. Obviously I had issues because I was suppose to photograph the mileage and inside of the vehicle which I could not because I had already returned the keys. I did my best with the situation and called customer service for assistance. I really hope I'm not charged the extra $20 as through no fault of my own I was not able to check the truck back in correctly. Im.pretty disappointed in this location and would not suggest it to a friend based on this lack of communication.

JUDITH D. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Bubber Jan C. 
Rating:
3.0

Cool

JOSEPH S. 
Rating:
5.0

Agent was very accommodating given I needed a truck at the last minute.

GARLAND C. 
Rating:
3.0

Sandy needs fired

DILLON R. 
Rating:
5.0

Not a thing everything went well easy no problem and the receptionist was very polite great job thank you

BEVERLY M. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
1.0

Costumer service very poor and rude.

Manuel S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER CAROL F. 
Rating:
5.0

The woman who checked me in was very nice and efficient.

SCOTT I. 
Rating:
5.0

Customer did not leave a comment.

Fabrizio S. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
2.0

It was very cramped and there was no place indicated for parking a 20' truck.

KIMBERLY K. 
Rating:
5.0

I appreciate that everything was clean and employee wore a mask.

Nikki B. 
Rating:
5.0

Responsible

CAROL C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

JENISE W. 
Rating:
5.0

Not try to automatically slap extra charges on (ex 2 periods when it was only one)

chris O. 
Rating:
4.0

The front of the truck was DIRTY. The two front seats had dog/cat hair all over and smelled awful. I travel a lot so I'm always prepared w/cleaning supplies & gloves especially because of COVID-19. So, I had to take at least 15-20mins to clean those seats and wipe everything down inside.........doors, dashboard and everything else that we would be touching. I used Lysol Disinfectant Wipes(I cud see the dirt on wipes) and the spray. I also had to hang an Air Freshener Tree on the review mirror. After all of that we were ready to go. Truck was good on gas I will say that. BE AWARE: My rental time was 8am - 4pm. I went over 4hrs and was charged a whole day and a day is not $19.99. Please ask about overage. The No Contact Pick Up and Drop Off (using cell phone only) is convenient but it can be a nuisance. It involves answering plenty questions and taking plenty pictures. So, to check in and then clean the truck........it took me awhile to actually pull off of that lot. Would I refer a friend or relative 🤔? Yes but............Next time I would have a representative help w/pick up. (my suggestion) I think if I'm gonna pay all this money for this service.......then this should be full service. I don't get a discount for cleaning the truck or for using self check in/out. It all was VERY TIME CONSUMING and a lot of work!!!!

Robin L. 
Rating:
2.0

I was directed by the local office to call the 800 # for best rates. I got a rate and even an email verification of how rate would be calculated (which I had to request). The rate I was initially given and the way it was calculated were not honored at the local UHaul in Towson, costing me about $100 more than I expected. I don't appreciate UHaul's "Bait and Switch" routine. Don't expect to get what they offer you. I complained to Uhaul, have not heard back from them yet.

BERNADETTE K. 
Rating:
5.0

Always friendly efficient service!!

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

One complaint. The key did not work on the driver's side lock on a number of occasions, so I would have to unlock the driver's side door and climb through to the Driver's seat.

john B. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Always friendly, efficient service!

Joseph C. 
Rating:
3.0

Women completing the paperwork for pick up was rude. Other wise great experience, rest of staff was awesome.

Erik C. 
Rating:
1.0

The associate I spoke to was extremely rude and refused to connect me to a manager. She was rude from beginning to end and very unhelpful and quite frankly full of herself. I will not return ever, which I'm sure does not bother you, but sincerely hope she finds the good spirit and customer service she needs. I pray for people like her and hope she finds her way.

Davion K. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

LETETIA M. 
Rating:
5.0

Excellent facility, great people, good service

gregory R. 
Rating:
5.0

Customer did not leave a comment.

Sherita H. 
Rating:
5.0

Nothing. Using the mobile app was easy picking up and dropping off. Customer service was outstanding. Even had an extra free mask for me which was an above and beyond thing for me. Great experience all around.

KENNETH S. 
Rating:
1.0

This location failed to record that the truck I picked up only had 1/2 a tank of gas in it. Problem for me upon returning it !

Joseph S. 
Rating:
3.0

$4 in fees so it isnt $29/day, that is called a lie.

donald A. 
Rating:
5.0

Friendly and efficient service!

Joseph C. 
Rating:
5.0

Margarita is GREAT!!!

SELINE Z. 
Rating:
5.0

everything was clear both on the web site and in checking the truck out and upon the return. The owner of the site was courteous and efficient.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

ANTWON B. 
Rating:
4.0

Customer did not leave a comment.

MARIA P. 
Rating:
5.0

Customer did not leave a comment.

SHARON K. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
4.0

Customer did not leave a comment.

Lawrence F. 
Rating:
5.0

Simple, easy, clean and took care of business, rented from this location twice in the past 3 weeks, all good.

WILLIAM B. 
Rating:
5.0

Second time renting from this location. Always a pleasant staff, no issues....A+++

DARREN H. 
Rating:
5.0

Customer did not leave a comment.

NORMAN HARRISON D. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Changyong C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Robin K. 
Rating:
3.0

Customer did not leave a comment.

Theresa A. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

Customer did not leave a comment.

REGINALD C. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Perfectly located it was exactly 1.5 miles to go to where I needed to go and then 1.5 mile to come back. The staff was great thank you very much.

Gordon M. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Customer did not leave a comment.

PHILIP K. 
Rating:
3.0

Smelled like cigarette smoke

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Rikia F. 
Rating:
5.0

Customer did not leave a comment.

Jason X. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
4.0

Staff was friendly and helpful.

Carl E. 
Rating:
5.0

This was the best experience I have had renting a UHaul. I greatly appreciated the attention to high-level cleaning both in the van and in the office. Very pleasant and professional interactions, and I have already recommended this location to a friend who is planning a move.

Elisabeth M. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Bailey J. 
Rating:
5.0

In and out quickly

Robert L. 
Rating:
5.0

Customer did not leave a comment.

lawrence F. 
Rating:
5.0

Excellent service! Great staff! Highly recommended!

Admilson L. 
Rating:
4.0

The online pick up process took way too long. Some of the photos I took had already been submitted and the secondary contact information should have been set up prior. It was nearly 1/2 hour of wasted time.

Lauri S. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Put a fuel estimator on line. I even without the contract in hand I knew how much gas I had picked up. It would have been useful to access a generic estimator online so I could calculate how much gas to purchase.

michelle M. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

U-Haul associate was very friendly and accommodating. I would definitely go back here.

peter K. 
Rating:
5.0

Great service!

James P. 
Rating:
5.0

This is rgw

Keyonda L. 
Rating:
5.0

Customer did not leave a comment.

Ernest H. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
2.0

Truck was very well used (over 110,000 miles) and the driver door did not shut properly. The truck was not left where it was supposed to be (front of the lot versus back of the lot). In addition the mobile app check in and check out process was extremely cumbersome and did not accept my mileage photos.

John W. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

SANDRA T. 
Rating:
1.0

At 130 am it was closed on Sat.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
No reviews have been submitted for this location.

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