BUYER BEWARE!! The staff were not familiar with their computer program for checkout, took forty five minutes to complete transaction. They did not go over the charges but said it would be sent to our email which we did not have access to until we got home hours later. We had the truck for only a couple hours, drove 17 miles total. The fuel gauge did not show any difference so we did not add fuel and then were charged over $20 for fuel. The total we were charged was $79 for a truck that was suppose to cost $29.95. We complained to both the dealer and corporate and were told Becky Sexton the field manager would call within three days to discuss. It has been a week and no one has called. Very poor way to treat customers!Dennis G.
Customer Reviews for EcoShuttle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A little challenging with getting the reservations set up but very accommodating. I wanted a dolly for 2 days before I needed the truck so they just gave it to me.KAREN SUE M.
Tim went out of his way to make it a great experience. So kudos to him. This was a surprise for me. Previous experiences with Uhaul have not been good. But this one was a great experience.JOHN C.
Customer did not leave a comment.Dameon I.
I was a bit uncomfortable when the person helping me did not have a mask on. I would have thought when he saw that I had one on he would of put his on. Other then that, the service was good.MICHELLE LYNNE H.
Customer service associate was not wearing a maskChristian C.
- A small light on the front of the right fender was out and needs replacement. - A light on the left rear of the trailer that lights the license plate is loosely housed because of a broken housing. The light functions but the housing should be repaired. - The required insurance coverage of $8.00 was not mentioned during registration and was a surprise upon payment after use. The agent should present this to your customers initially. JHJON H.
Customer did not leave a comment.Spencer C.
Customer did not leave a comment.SHARON KAY B.
The nearest location was changed for me, I had requested the Powell U-haul but it was changed a few days before the move to the EcoShuttle location, a much more significant trip out of the way for me, to pick up my van and dolly, before my move.Joshua S.
Customer did not leave a comment.Mahara L.
Customer did not leave a comment.sudarshan S.
Customer did not leave a comment.MARK H.
not muchDAMON B.
Customer did not leave a comment.Tom G.
Smooth experience. Friendly customer service. Recommend!Xiaofeng W.
explain the mileage overage charges. i was not told any mileage overage charges. after 30 miles the meter started running. take that stupid "you can get this truck for as low as 19.95" off the damn trucks cause that is blatant false advertising. there is no way in any universe you'd ever get a rental for 20 bucks. you add the truck to cart and its instant 99 bucks. U-Haul should be sued for misleading customersanthony W.
Customer did not leave a comment.Lauren M.
Staff were very friendly, and let us know they didn't have a lot of experience as they'd just taken over this store. The checkout process did take longer than expected, but it was painless and we got the truck we needed.Gatlin J.
Just a drop offLasse I.
Friendly and great to see people happy working with a smile on there face! Super funny and personal-able service!Ian P.