Customer Reviews for Ed Pretko and Sons
(U-Haul Neighborhood Dealer)

1,794 reviews

10 Albe Dr Ste A   Newark, DE 19702
(@ West Park Place)

(302) 738-6514

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(302) 738-6514

10 Albe Dr Ste A
Newark, DE 19702
(@ West Park Place)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was perfect. I selected yes for location but unfortunately this vendor is closing down. The whole experience was good and equipment was flawless. Thank you

Robert K. 
Rating:
5.0

Customer did not leave a comment.

NAIARA O. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Myra B. 
Rating:
4.0

With the online checkin and easy pickup and drop off - not sure I can recommend anything to improve.

Thomas D. 
Rating:
3.0

Steering had a 40 degree dead zone. 20 degrees on both sides. So if I needed to adjust left I had to turn the wheel a full FORTY degrees to be able to start to steer left. Truck was shifting hard as well. Check engine light was on when I got it.

Cedric S. 
Rating:
5.0

Customer did not leave a comment.

Evelyn M. 
Rating:
5.0

Customer did not leave a comment.

ASKIA F. 
Rating:
5.0

Reliable steady location. Getting in the Web system helps.

Clarence E. 
Rating:
5.0

Customer did not leave a comment.

DIANE F. 
Rating:
5.0

Customer did not leave a comment.

CHASON W. 
Rating:
4.0

Customer did not leave a comment.

lennie C. 
Rating:
5.0

Customer did not leave a comment.

Cassandra B. 
Rating:
5.0

I was satisfied with the entire experience- Notification of details was great

Theresa B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

BRUCE F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

The owner was amazing!!!! He was so easy to work with and I will use his services again. He went above and beyond to ensure we were well taken care of while renting the Uhaul. Only downside: The truck had a lot of pet hair.

LEROY B. 
Rating:
5.0

Excellent customer service with Ed, the owner.

JASON I. 
Rating:
5.0

This location was fine. However the service from UHC of Delaware Regional Traffic office could use some improvement. Bounced me around a few times until I could get the truck I needed, which was not available at the 1st place I reserved it and then the 2nd place that the DE office directed me to. Still ended up not having the 2-Wheel hand truck I reserved.

THOMAS F. 
Rating:
5.0

Awesome. Great service, highly recommend!

Mike D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Mike D. 
Rating:
4.0

Not at this time

Tsombawi K. 
Rating:
5.0

Process of picking up and dropping off was quick and easy. I would definitely use this location again. Thanks!

Tim S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Explain the fees on the billing up front so that the customer can get a better understanding of the costs of the rental

JESSE S. 
Rating:
4.0

The blankets were damp and kind of "sweaty". Other than that the rental was very easy and they had plenty of equipment.

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

Anudeep T. 
Rating:
5.0

The location was great, the reservation service was crap. They reserved me a 26 ft truck in NJ, then told me there was not one for 200 miles.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Dino A. 
Rating:
5.0

Customer did not leave a comment.

MARCUS P. 
Rating:
5.0

Customer did not leave a comment.

Savannah B. 
Rating:
5.0

Customer did not leave a comment.

RENEE S. 
Rating:
5.0

Customer did not leave a comment.

DENISE S. 
Rating:
5.0

.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Dikshant A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

I have rented 3 u-hauls over the past 2 years. Each time is a great experience. I will keep using this location everytime i need a u-haul

MELISSA H. 
Rating:
5.0

Just a visible signage to the front of the establishment that says U-Haul. Overall I had a great experience thank you.

Marilyn C. 
Rating:
4.0

Friendly and attentive staff

ELIZABETH S. 
Rating:
5.0

Great job! You guys quickly hooked up the trailer for me and disconnected it for me when I brought it back. Great service! Thanks Again!

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

I called before I showed up to confirm that my 5' x 8' trailer was available to pick up and they said it was. When I arrived, they said I did not have a reservation and that they did not have a trailer available for me. Eventually, they found a trailer and everything worked out, but it was strange that they confirmed it was ready when I called and told me it was not when I arrived.

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

DAVIDS R. 
Rating:
4.0

Customer did not leave a comment.

Danielle C. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
2.0

Overall not a great experience even though Mia from Uhaul came through finally and found a trailer Had to go to thrrr locations spend 3 hours driving. Finally this location who was helpful on giving the Trinet but a really dingy place

SANJEEV L. 
Rating:
5.0

Very friendly and professional

TIMOTHY R. 
Rating:
5.0

The gentleman that helped us with the pickup was fantastic. Was nice and polite. He was cleaning the truck and brought it out to us when it was ready. You should give him a customer service award for being so nice!!!

Jack G. 
Rating:
5.0

Customer did not leave a comment.

Mario B. 
Rating:
5.0

Customer did not leave a comment.

AMY C. 
Rating:
4.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

Everything was easy and went smoothly, no changes necessary.

Lawrence F. 
Rating:
4.0

Customer did not leave a comment.

Kaamilah D. 
Rating:
5.0

Great, prompt experience.

ERIC P. 
Rating:
5.0

Very helpful staff

DANIELLE C. 
Rating:
5.0

He was very kind and helpful in getting me the equipment needed for the move, he even stayed later than he needed to because I was a bit late.

PATRICIA P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

This was not the first location I was supposed to rent from but I am so glad that I found them. They were very professional and the van was clean and well maintained

PATRICIAM F. 
Rating:
5.0

Very friendly and helpful

Stephen H. 
Rating:
5.0

ED was a great snd friendly guy!!! Highly recommend 5 star ⭐️ ⭐️⭐️⭐️⭐️

MICHAELDAVID S. 
Rating:
4.0

Customer did not leave a comment.

Diahann C. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Everything went smoothly with pick up and drop off. Will use again.

PETER C. 
Rating:
5.0

Very pleased with the service and the vehicle.

CINDY D. 
Rating:
4.0

Customer did not leave a comment.

Paul W. 
Rating:
3.0

Customer did not leave a comment.

Donna F. 
Rating:
5.0

Easier to register online before going in.

Clarence E. 
Rating:
5.0

Nothing. Its fine just like it is. Thanks

MERCEDES H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
4.0

Customer did not leave a comment.

WALTER T. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

EARTHA S. 
Rating:
5.0

Customer did not leave a comment.

Pamela W. 
Rating:
5.0

Customer did not leave a comment.

Lucia S. 
Rating:
3.0

Customer did not leave a comment.

KEITH S. 
Rating:
5.0

Have more locations in southern Pennsylvania.

Michael F. 
Rating:
5.0

Let the customer enter the vehicle and familiarize them with the equipment.

DOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

robert V. 
Rating:
5.0

Customer did not leave a comment.

linda G. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Clean the truck windows and steering wheel.

DEYATA E. 
Rating:
4.0

Uhaul has issues with the app that allows you to pick up the truck before bussiness hrs. The business and the national customer service representative were not on the same page. The rep said the business did not process my request to pick up the truck at 730am and the business staff said they don't do that because of computer glitches. It resulted in a 1.5 hr delay and had happened before. U-hauls system stinks. My resting is based on the location, but make no mistake usual is poorly operated nationally.

MORIEL M. 
Rating:
4.0

Customer did not leave a comment.

HOWARD E. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Nothing...everything went smoothly.

NICHOLAS B. 
Rating:
4.0

Customer did not leave a comment.

HARVIND S. 
Rating:
5.0

Just like it is supposed to be!!

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
3.0

Fix milage gauge i was over charged

DAMON A. 
Rating:
5.0

Location was perfect and I was allowed to pick up my truck early. Clean and the person whom we spoke with was very informative and personable.

DARRELL H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Dion M. 
No reviews have been submitted for this location.

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