Customer Reviews for Ed's Bluff Springs Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ed's Bluff Springs Automotive

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Christopher E. on

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The truck drove like a champ.

Rosemary L. on

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Angela Adams was so sweet, helpful and informative. Thank you!

Sheri M. on

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geronimo j. on

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Charles K. on

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GREAT customer service!

Andrew S. on

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The office could have been cleaner.

Angela L. on

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The online website was not working and it was difficult to communicate with the individual in charge. I would suggest having someone on-site, although I know it was a self-serve location. However, it was difficult to determine which vehicle was mine and to communicate with those in charge.

Dwight h. on

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Makayla D. on

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I made a reservation online, when i show up to the location the truck isnt there, i call uhaul and they send me to eds bluff spring location. The lady was rude and said she didnt have to rent me a uhaul bc they were closed and she was doing me a favor. I got my uhaul 2 hours after i was supposed to and a SMALLER truck than i reserved.

Tom P. on

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Angela was extremely helpful and nice.

DYLAN C. on

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Emmett G. on

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Service was excellent!!!!!! Truck ready and clean; truck exactly size required and operated well. Facility overall part of another business and a bit "cluttered". Did not diminish overall performance. Drop off location closed due to Harvey; left truck and keys in Dropbox. Attempted to check out online and informed that I needed photo of mileage and gas level. Would have been nice if this procedure had been explained at pickup. Overall, a good experience.

Divya R. on

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sammy s. on

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Erik P. on

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Good clean truck, friendly service, was rather expensive though just for one trip

Fred R. on

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Shirley B. on

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jessica b. on

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Easily one of the most pleasant customer service experiences I've ever had. The lady was just wonderful.

Robert K. on

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casey c. on

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Nothing.. Angela provided the best customer service I've ever received at a uhaul!!!

DEREK G. on

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Sans B. on

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Jim P. on

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mike m. on

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Hi it was the best experience I had best service Angela went beyond to help me thanks

Julio R. on

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Angela provided the best experience with Uhaul I've ever had. She was friendly, informative, very thorough about all of the instructions and most of all she was welcoming and made the experience enjoyable. I doubt I'll be in Austin any time soon but if I ever needed to rent a Uhaul in the Austin area I'd like to rent from her.

Donald M. on

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Not cheat people out of there money saying that they drove more miles then they really did! I will never use your business ever again!

John R. on

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Kelsey R. on

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tina e. on

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This was the first time ever using U-Haul to move. I called the U-Haul on E. Slaughter Ln but they were completely out of trucks for June 30th but the guy on the phone (wish I had gotten his name) was so helpful he found me a truck at Ed's Automotive on Bluff Springs where I met Ms. Angelica. This lady is so awesome, she was extremely nice an very helpful. She made me feel so comfortable about being a first time U-Haul driver! She showed me what to do and she even adjusted my mirrors! I was so impressed with the over the top customer service that was genuine!

Paul D. on

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Wonderful folks. Everything as promised. Great job.

Lori M. on

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DANYI Z. on

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Julia C. on

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PATRICIA A. on

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so convenient and close to our home. friendly and easy to work with.

James W. on

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The owner/operator was so great with my pick up. I had an issue with my electrical hook up and they went above and beyond to try and help identify the problem.

Janclia J. on

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Nothing at all

Jerry E P. on

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There's nothing you can do to improve the experience. Easy fast and courteous. JP

David R. on

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The truck I rented did not work properly. The door mechanism kept jamming and would not allow us to close the door. I called the roadside assistance team and waiting for close to 1 hour to get somebody on the line just to have them transfer me and then have me waiting for another 17 minutes. Needless to say this was very frustrating in addition to the process of moving. However, I have to say that Angela at the dealer has been extremely helpful and understanding of the situation. I do appreciate her assistance in finding a resolution to the problem. Would I rent from this location again? Yes. Would I be more careful in checking the equipment (doors)? Yes. I definitely suggest finding a way to improve response time for your roadside assistance line. That was not fun at all.

John V. on

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Richard O. on

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Angela was one of the nicest persons I've ever met!

Maria S. on

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The woman was very nice, kind and extremely helpful. The location however is not clean and inviting at all. In fact, its an old dilapidated office, part of an equally dilapidated automotive shop, with no real greeting area for customers or even clean places for customers to stand or sit. However the service was excellent so I would recommend this location to a friend, notifying them of their location deficiencies.

tim p. on

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Steven A. on

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Michael C. on

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Hannah M. on

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My reservation was moved to a different location without any notification email or call to me the day before pickup. Angela called me to let me know and made sure that I could still get my equipment at the time and place she promised. Really, she was the only good part about my Uhaul experience.

Chris S. on

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