Customer Reviews for Edgewater Auto Service Center Inc
(U-Haul Neighborhood Dealer)

917 reviews

3427 Pike Ridge Rd   Edgewater, MD 21037
(Near intersection of Mayo Rd across from Lee Airport north of Route 214)

(410) 798-4832

Hours

  • Mon–Fri
    8:30 am–6 pm
  • Sat–Sun
    9 am–2 pm

Services at this Location:

Contact Us

(410) 798-4832

3427 Pike Ridge Rd
Edgewater, MD 21037
(Near intersection of Mayo Rd across from Lee Airport north of Route 214)

Services at this Location:

Hours

  • Mon–Fri
    8:30 am–6 pm
  • Sat–Sun
    9 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

tammy P. 
Rating:
5.0

The gentlemen at Edgewater Auto are first class vendors!

Mark F. 
Rating:
1.0

I'll be honest, this spot is a dump and may seem scary and unsafe for most people. But the guy who worked there was great so I would probably have no problem going back.

nancy L. 
Rating:
4.0

Customer did not leave a comment.

Edward Z. 
Rating:
5.0

Truck had 100k miles but was pristine in the cargo area. . (Well, the rear door was a bit stiff to open all the way.) In person checkout and return by cellphone worked just fine. However, I found that a $70 insurance charge had been added, though I had not requested it. Uhaul was good about removing the charge, and of course Visa would have clawed it back if nec. I saw another reviewer had this same problem. Don't know if this bogus charge gets added on in Edgewater or at UHaul corporate. Watch out for this.

Al G. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
2.0

Could not check out equipment using mobile phone. GPS stated I was not at the location even though I was. Pickup location was changed from original selected location. Location seemed very sketchy and not well marked to find the person to obtain the keys.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Victoria Z. 
Rating:
5.0

Customer did not leave a comment.

brett O. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Customer did not leave a comment.

Cameron C. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
4.0

Not sure how this happens, but even after submitting the reservation online without insurance, it automatically got added back in. This is very frustrating, and has happened more than once. Uhaul needs to correct this. Call me at 410-507-3423.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

bruce B. 
Rating:
3.0

The location is easy to find and the staff is friendly

William H. 
Rating:
3.0

The truck that we rented was filthy dirty. There was alot of dirt and dried flowers all over the cab of the vehicle. Inside that back there was alot of debris including lots of gray stones. It was usable but super dirty.

Denise M. 
Rating:
3.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
3.0

Customer did not leave a comment.

Jonathan O. 
Rating:
5.0

Customer did not leave a comment.

Zachary P. 
Rating:
5.0

No problems it all went great

Jay E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Z. 
Rating:
5.0

No improvements needed.

Janet M. 
Rating:
3.0

Customer did not leave a comment.

Ned Q. 
Rating:
5.0

I changed my drop off location and the scheduler, Terry, took care of everything for me! Excellent customer service!

Cheryl H. 
Rating:
5.0

This location was great, however, for some reason my pickup location was changed from my original reservation and when I got to the other location in Bowie, MD I was 15 minutes late because I wasn't expecting a location change and the drive was longer and they told me because I was late they gave my truck away. So the experience with the Edgewater location was great but overall a very bad experience with uhaul that day

SHARON H. 
Rating:
5.0

Customer did not leave a comment.

Norris B. 
Rating:
2.0

Too expensive and office smelled like smoke

KELLY H. 
Rating:
5.0

Customer did not leave a comment.

Susanna F. 
Rating:
5.0

Customer did not leave a comment.

Kennth B. 
Rating:
5.0

Customer did not leave a comment.

MARTHA H. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
4.0

Convenient location.

Kevin H. 
Rating:
5.0

Very friendly atmosphere, would recommend.

David C. 
Rating:
3.0

There was no loading ramp included with the trailer, which the U-Haul website had said online there would be. We didn't realize this until we got to our destination to load the trailer. This made it very difficult to load bulkier furniture.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Kennth B. 
Rating:
5.0

Customer did not leave a comment.

Devin C. 
Rating:
5.0

Excellent service! Would recommend to anyone!

Robert S. 
Rating:
3.0

Owner/operator was very pleasant and helpful. Good experience.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

Great staff, fast efficient service!! Could not be happier, hope they stay around for future use!!

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
3.0

Customer did not leave a comment.

BERNADETTE Z. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

Service representative was extremely helpful, and made the drop off an easy experience. Highly recommend the Lompoc Uhaul!

Troy S. 
Rating:
5.0

Customer did not leave a comment.

Carolyn R. 
Rating:
4.0

Customer did not leave a comment.

Kristen L. 
Rating:
2.0

Do not try to pick up your rental here with the phone app. It doesn't work. The owner was friendly, but the website said that I could pick up my rental at 8:00am by using the phone app. Turns out not to be true for this location. The phone app did not work, and I had to wait until 9:00am. The owner said that he has tried to get Uhaul to change the incorrect info on the website. Whoever is to blame, it can make for a major inconvenience.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Julia R. 
Rating:
1.0

Arrived to find a tire with low air. The person behind the counter suggested I go fill it up at a gas station up the road despite the fact that the business was an auto service shop. I went to the gas station to find that the tire had a like and was visibly showing signs of dry rot. I returned to the shop and the person behind the counter offered to swap from the enclosed trailer to an open one, but provided no assistance in parking, disconnecting and reconnecting. I would not use this location again.

Adam D. 
Rating:
5.0

Keep up the good work!

Kathryn M. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Perfect experience. Will rent again from U-Haul.

Laura V. 
Rating:
5.0

Excellent knowledgeable personnel

Elwood H. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
1.0

Millage was $1.30 per Millage ridiculous 🙄

Nico T. 
Rating:
5.0

Customer did not leave a comment.

Joan S. 
Rating:
2.0

Location was a small garage using a yoga shop"s address. Owner had no idea why I was there and insisted on doing his own contract totally ignoring that I was there for pickup only.

David A. 
Rating:
5.0

Customer did not leave a comment.

john J. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

This agent did all he could to get us on our way quickly. He was very efficient.

Theresa R. 
Rating:
3.0

Pickup/Drop off went smooth, no issues. Rental truck was clean, gassed up, and ready to go.

John F. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Great customer service

Stanley D. 
Rating:
5.0

Everything was great. The personal were excellent to deal with, the trailer was in perfect condition.

JOHN G. 
Rating:
2.0

Office reeked of cigarette smoke. Employees were very friendly

Jeanne K. 
Rating:
4.0

Easy pick up and drop off. No issues. Thanks

Jane K. 
Rating:
5.0

guys in the office were great, friendly and served me well. Second time I have used them with an Excellent experience both times. Would highly recommend this location for your rentals.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Great all around

Amy D. 
Rating:
5.0

Great ,can't improve great service.

LYNN E. 
Rating:
4.0

Give the shop more trucks He was willing to go beyond to make sure that we had a truck for yesterday

George G. 
Rating:
5.0

This was a tale of two experiences. I first tried reserving online. I received an email with a pickup loc for Severna Park. I drove up and was told that the pickup was in Baltimore even though I have a copy of the email that showed pickup in Severna Park. Later another email landed saying pickup was in Balt. I then called round and found the Edgewater location and they were great. Bottom line--I don't trust the on-line reservation system and won't use it in the future

Tad M. 
Rating:
5.0

Customer did not leave a comment.

WADE H. 
Rating:
1.0

Horrible experience. Reserved for 5 days returned after 4 days, but charged for 5. Location said they're work with Uhaul to credit the extra day. When back a week later and was told to wait a few more days. Called 2 weeks later and was told to call Uhaul instead! I'll never use this location again!

Gary S. 
Rating:
5.0

Location was the best! Friendly and very helpful service got me what I wanted and saved me a few bucks. Easy pick-up and return. I'll need a truck again in a few months and am definitely using this location again!

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
3.0

One of the poorer experiences I've had renting with you all. I arrived right at 9, trying to get a jump on the day, and expecting that, since I already did everything online, that I would get the keys and go. But instead I had to wait 10 mins or so until representative got things squared away. He seemed a bit out of sorts so I didn't press, and in the end it was fine, but not the kind of efficiency I have come to expect, especially when I did all the preliminary work online. The interior of the truck itself was muddy, and pads were strewn on the floor—no big deal, but again not per your usual standard. Last, the truck leaked oil on my concrete driveway. I was only in the driveway 15 mins... very annoying and the main reason that I would not recommend this location in the future. The good news was that we completed everything we needed to complete. Overall, very disappointed in the experience.

James R. 
Rating:
5.0

The people at Edgewater Auto Service were lovely. They gave me great loading and trailer-hauling advice. I would work with them again in a heartbeat.

Nancy F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Susanne K. 
Rating:
5.0

Service was great, quick and efficient. Very helpful and will definitely rent again.

THOMAS L. 
Rating:
5.0

Everything went well with pick up and drop off except I didn't open the link until I had already locked and left the truck. So I had to drive back to the truck to share my location and take pics. I also had some problems uploading the pics (this was an after hours drop off). If you let the customer know they will need to take pictures and share location services, that would be helpful. That was not something I was prepared to do. Other than that, which is small potatoes, it went smoothly. Thanks so much!

Kelly S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
3.0

I would not recommend U-Haul to any fellow active duty or veterans. I am going to inform my chain of command how horrible U-Haul was with this PCS and have them encourage everyone not to use them. I begin by scheduling my trailer a month in advance mind you I'm traveling over 600 miles. Two days prior to my pick up they automatic downgrade my trailer without my consent. I call then within minutes after I got the email and they tell me that there are no trailers in a 250 mile radius and I'm due to leave in 48 hours. I complain to the manger and they find me one an hour away. Decent I'll take that. I go to the site they tell me that they don't have a trailer their response is “oh someone should have called you” they canceled my booking to send me another hour in another county that was more than an hour from my home. That's not the end turning the trailer in was a nightmare and sainting on hold for 3 hours after they adjust my return site. NEVER AGAIN!!!

Terrence M. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
3.0

Customer did not leave a comment.

William J. 
Rating:
3.0

Overall good experience. Trailer ready when I arrived and check in was a quick and easy process. I would us this location in the future.

Robert L. 
Rating:
5.0

Great rental experience!

Sean G. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

Customer did not leave a comment.

Katrina A. 
Rating:
2.0

There were many exxtremely large potholes in the gravel yard. l The office itself was not open; this site has abbreviated hours Sunday. I have an SUV but even with that vehicle, driving in the lot was a bumpy proposition. I would never bring a low slung car into the yard. The office is in the gravel lot with the equipment, not out front. This lot is actually an inappropriate location for a Uhaul office because of the extremely poor maintenance of the driving surface. The potholes need to be filled in and then gravel spread. Filling the potholes with gravel doesn't work in this busy area. PARK YOUR CAR OUTSIDE THE EQUIPMENT YARD AND WALK BACK TO THE OFFICE!

Regan F. 
No reviews have been submitted for this location.

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