The owners son John, called me at home after I dropped the truck off & literally accused me of stealing a bag that he “forgot†in the truck. When I returned the truck, I made sure that the cab was clean like requested, if there was any debris in the cab, it was thrown out. Really horrible customer service...
KEITH M.
Customer Reviews for Eds Rockery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
John was very knowledgeable and personable, was one of the best rentals I have ever had!!!
David H.Jon Kee is awesome and went above and beyond for me. If I wasn't moving I would use this location all the time. Highly recommend this location.
Kira S.Amazing customer service!
ALEXANDER T.Great service, equipment solid condition business owners were helpful, thanks.
DEREK R.Very friendly and helpful, and the truck was clean and in great shape. The process did take a little longer than I expected.
LUCY W.Good customer service
KOBIE B.Great help and explanations!
Kathy L.Our representative was very helpful and professional. I will recommend him and use his location in the future
Aaron H.It took over an hour for them to take a picture of my ID and print a piece of paper. There were no other customers present, I don't think they know how to use your software.
DEREK R.We had to wait an hour past our scheduled time to get the truck. There was zero sanitation that took place from the previous user of the truck. The inside of the cab was filthy. Using gloves only to steer the steering wheel and those turned black. No masks were worn by any of the employees
TRENTON H.